2052394/12

Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
Driver/Passenger door latch creak on close
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2052394/12
EH
Approval
New customer code
Object of complaint
Complaint type
body fixtures and fittings -> doors
noise, vibration
body fixtures and fittings -> door, closures operation
functionality
body fixtures and fittings -> door, closures operation -> close door noise, vibration -> noise
Vehicle data
New Continental GT/GTC - New Flying Spur and Bentayga
Sales types
Type
3S3*
3S3*
3S3*
3S4*
3S4*
4V1*
4V1*
4V1*
4V1*
ZG2*
MY
2018
2019
2020
2019
2020
2017
2018
2019
2020
2020
Brand Designation Engine code
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
Documents
Document name
master.xml
Gearbox code
*
*
*
*
*
*
*
*
*
*
Final drive code
*
*
*
*
*
*
*
*
*
*
Position
Technical product information
Driver/Passenger door latch creak on close
Transaction No.: 2052394/12
Customer statement / workshop findings
Driver or Passenger door creak during the “Close” function
Technical background
Refer to the vehicle repair history to check and confirm any previous work done regarding door latch replacement noting the following:
•
Only replace the door latch which is exhibiting the symptom
Figure 1 shows and example of the door latch
Figure 1
Production change
-
Measure
Ensure the fault is as described within the Customer statement, refer to the video on the Bentley Hub referencing TPI 2052394/NOTE: The video shown on the Bentley Hub is for reference purposes only, the symptom is the same regardless of vehicle type shown
1) Obtain clear video recordings of the affected latch NOTE: Save the videos as they will be required later in the procedure
2) Replace the faulty/creaking latch - Refer to Rep.Gr 57 (Front) or Rep.Gr 58 (Rear)
3) Open a Non technical/For information only DISS query
•
Attach the applicable videos to the open DISS query
•
Submit the DISS query
Warranty accounting instructions
Warranty Type
110 or 910
Damage Service Number 57 17
Damage Code
00 20
New Continental GT and New Continental GTC
Labour
Labour operation code 57 17 19 00
Time
150 Time units (one latch)
New Flying Spur
Labour
Labour operation code 57 17 19 00
Time
80 Time units (one latch)
Bentayga
Labour
Labour operation code 57 17 19 00
Time
40 Time units (one latch)
Parts information
Refer to the ETKA parts catalogue