19N01-S4

David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
August 17, 2021
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 19N01 - Supplement #4
Certain 2011 - 2013 Model Year F-150 and 2012- 2013 Model Year Expedition/Navigator
Vehicles Equipped with A 6R80 Transmission
Transmission Molded Leadframe Extended Coverage
REF:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD - Safety Recall 19S07 - Supplement
#2
Certain 2011 - 2013 Model Year F-150 Vehicles Equipped with A 6R80 Transmission
6R80 Sudden Transmission Downshift - Powertrain Control Module Reprogramming
REF:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 19S19
Certain 2013 Model Year F-150 Vehicles Equipped With 5.0L And 6.2L Engines,
And A 6R80 Transmission
6R80 Sudden Transmission Downshift – Powertrain Control Module Programming
Customer Satisfaction Program 19B05
Certain 2012 - 2013 Model Year Expedition/Navigator Vehicles Equipped With A 6R80
Transmission
Sudden Transmission Downshift - Powertrain Control Module Reprogramming
REF:
New! REASON FOR THIS SUPPLEMENT
• Labor Allowances – A new labor operation code is provided for photo and IDS log viewer file submission when
ordering a molded leadframe.
• Parts Requirements – A Customer Online Parts Inquiry System (COPIS) ticket is required when a part is
backordered, vehicle off-road (VOR) must be indicated.
• Rental: Rental is available if parts are backordered and COPIS ticket with VOR indicated is attached.
PROGRAM TERMS
This program extends the warranty coverage of the automatic transmission molded leadframe to 10 years of
service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.
This is a one-time repair program.
If a vehicle has already exceeded either the time or the mileage limits, this extended warranty coverage ended on
October 31, 2019.
Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Assembly
Vehicle
Model Year
Plant
F-150
2011-2013
Expedition/Navigator
2012-2013
Build Dates
Dearborn
April 28, 2010 through October 28, 2013
Kansas City
May 18, 2010 through November 18, 2013
Kentucky
Truck
April 11, 2011 through August 19, 2013
Affected vehicles are identified in OASIS.
 Copyright 2021 Ford Motor Company
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
In some of the affected vehicles, an output shaft speed (OSS) sensor failure may result in an illuminated
malfunction indicator light (MIL) and/or wrench light in the instrument cluster with diagnostic trouble codes (DTCs)
P0720, P0722, P0731 and/or P1500 stored in the powertrain control module (PCM).
SERVICE ACTION
The PCM software updates in FSA 19S07, 19S19 or 19B05 must be performed and/or closed before proceeding:
• 19S07 - Certain 2011 - 2013 Model Year F-150 Vehicles Equipped With A 6R80 Transmission
• 19S19 - Certain 2013 Model Year F-150 Vehicles Equipped With 5.0L And 6.2L Engines, And A 6R80
Transmission
• 19B05 - Certain 2012 - 2013 Model Year Expedition/Navigator Vehicles Equipped With A 6R80
Transmission
If an affected vehicle exhibits an illuminated malfunction indicator light (MIL) and/or wrench light in the instrument
cluster with diagnostic trouble codes (DTCs) P0720, P0722, P0731 and/or P1500 stored in the PCM, dealers are
to replace the molded leadframe.
This service must be performed at no charge to the vehicle owner.
NOTE: If an affected vehicle has other transmission-related concerns and DTCs P0720, P0722, P0731 and/or
P1500 are not stored in the PCM, this program does not apply; follow standard workshop manual (WSM)
diagnostics.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters were mailed the week of May 6, 2019. Dealers should repair any affected vehicles that have that
one or more of the DTCs listed, and/or if the vehicle exhibits an unintended downshift into first gear event,
whether or not the customer has received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact
Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website
using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 19N01 - Supplement #4
Certain 2011 - 2013 Model Year F-150 and 2012- 2013 Model Year Expedition, Navigator Vehicles
Equipped With A 6R80 Transmission
Transmission Molded Leadframe Extended Coverage
OASIS ACTIVATION
OASIS was activated on April 4, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
•
Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Vehicles with cancelled warranties are not eligible for this service action.
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was
performed before the date of the Owner Notification Letter. This refund offer expired November 30, 2019.
• Refunds will only be provided for the cost associated with 6R80 molded leadframe replacement, with
DTCs P0720, P0722, P0731 and/or P1500 stored in the PCM, and present in an IDS log viewer file and/or
similar (such as a computer scan from Auto Zone, etc.). Refunds without the proper documentation should
not be approved.
• If an affected vehicle has transmission-related concerns and DTCs P0720, P0722, P0731 and/or P1500
are not stored in the PCM, 19N01 does not apply and a refund will not be approved; follow standard
workshop manual (WSM) diagnostics.
New! RENTAL VEHICLES
Dealers may request a rental vehicle when Ford parts are on back-order; prior approval is required from the
SSSC via the SSSC Web Contact Site.
• A COPIS ticket with VOR flagged must be attached to the SSSC contact if the part is on back-order.
• Follow Extended Service Plan (ESP) guidelines for dollar amounts.
• If rental is approved by SSSC, a maximum of 10 days may be allowed, SSSC must be contacted for prior
approval if additional days are required.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for
FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the Related Damage
radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
 Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 19N01 - Supplement #4
Certain 2011 - 2013 Model Year F-150 and 2012- 2013 Model Year Expedition, Navigator Vehicles
Equipped With A 6R80 Transmission
Transmission Molded Leadframe Extended Coverage
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) (continued)
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
o If an affected vehicle has transmission-related concerns and DTCs P0720, P0722, P0731
and/or P1500 are not stored in the PCM, 19N01 does not apply; follow standard workshop
manual (WSM) diagnostics. Dealers may be requested to upload an IDS log viewer file with
existing DTCs and PCM part number before SSSC approval is provided.
New! CLAIMS PREPARATION AND SUBMISSION
• Note: All repairs for this program should be claimed using the claim entry direction below regardless if the
vehicle is still under the New Vehicle Limited Warranty.
o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles – Claim repairs
to FSA 19N01 if vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS)
online.
o When entering claims:
 Claim type 31: Field Service Action. The FSA number 19N01 is the sub code.
 Customer Concern Code (CCC): E31 – Check Engine Light
 Condition Code (CC): 42 – Does Not Operate Properly
 Causal Part Number: 7G276
 Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and Customer
Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate
repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 19N01
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each repair should
be detailed in the comments section of the claim.
o Refund offers expired November 30, 2019.
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 2
Coverage Customer Satisfaction Program 19N01 - Supplement #4
Certain 2011 - 2013 Model Year F-150 and 2012- 2013 Model Year Expedition, Navigator Vehicles
Equipped With A 6R80 Transmission
Transmission Molded Leadframe Extended Coverage
LABOR ALLOWANCES
Vehicles
Description
2011-2012 F-150
Labor
Operation
Labor
Time
Check for DTCs P0720, P0722, P0731 and/or P1500 stored
in the PCM and if present replace the molded leadframe
19N01B
2.2 Hours
2012-2013
Check for DTCs P0720, P0722, P0731 and/or P1500 stored
Expedition/Navigator in the PCM and if present replace the molded leadframe
19N01C
2.2 Hours
19N01ZZ
0.2 Hours
All
Contact SSSC, Attach IDS Log Viewer File (in PDF file
format) and required photos to Part Order Contact
Must be claimed with either 19N01B or 19N01C, and SSSC
contact must contain the following:
1. IDS log viewer file in PDF file format
2. Photo of vehicle mileage
New! PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
Molded leadframes are not available to repair all vehicles, which require replacement.
To place an order for the molded leadframe, submit a VIN-specific Part Order contact via the SSSC Web Contact
Site:
1. Attach an IDS log viewer file for each molded leadframe part order. The attachment must show
both the VIN and DTCs P0720, P0722, P0731 and/or P1500.
2. Attach a photo of vehicle mileage (mileage > 150,000 is a customer pay claim)
3. DTCs P0720, P0722, P0731 and/or P1500 must be stored in the PCM.
4. Attach a COPIS ticket (with VOR indicated) if the part is backordered
Part Number
Vehicle Line
Description
Order Quantity
Quantity
Needed
AL3Z-7G276-D
All
Molded Leadframe
1
1
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy
and when open ordering resumes.
Order the parts below through normal order processing channels:
Note: Transmission fluid should no longer be claimed as Misc. Expense.
Part Number
Vehicle Line
Description
Order Quantity
Quantity
Needed
XT-10-QLVC
MERCON® LV Automatic
1
1
(1 Box = 12
All
Transmission Fluid
Quarts)
Order your parts requirements through normal order processing channels. To guarantee the shortest delivery
time, an emergency order for parts must be placed.
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 2 of 2
Coverage Customer Satisfaction Program 19N01 - Supplement #4
Certain 2011 - 2013 Model Year F-150 and 2012- 2013 Model Year Expedition, Navigator Vehicles
Equipped with A 6R80 Transmission
Transmission Molded Leadframe Extended Coverage
DEALER PRICE
For latest prices, refer to DOES II.
New! PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS RETENTION AND
RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance
with all applicable local, state, and federal environmental protection and hazardous material regulations.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance
with Policy Procedure Bulletin 4000.
New! REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st
2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations
management team or an employee the task has been delegated to. If the task is to be delegated to a nonmanagement employee, the employee needs to be someone other than the technician who completed the repair
and needs to understand the importance of completing this task consistently and accurately.
•
All parts replaced as part of an FSA repair should be returned to the parts department following the
Warranty Parts Retention and Return Policies.
•
Inspect the replaced parts to verify the FSA repair was completed.
•
If the FSA repair is found to be complete, the designated employee signs the repair order line or parts
return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and
validated to have been replaced.
•
After the parts have been inspected, they should be handled based on the guidance in the parts status
report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
•
This process is subject to review during warranty audits for FSA repairs with a repair order open date of
March 1st, 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been
inspected and signed off during a warranty audit will be subject to chargeback and consideration for
enrollment into the Dealer Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat
repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic
or handwritten) is independent from other warranty approval requirements. The approval by the designated
employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the
Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require
individual post repair approval by the designated employee.
 Copyright 2021 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 3
CUSTOMER SATISFACTION PROGRAM 19N01-S4
CERTAIN 2011-2013 MODEL YEAR F-150 AND 2012-2013 MODEL YEAR
EXPEDITION/NAVIGATOR VEHICLES EQUIPPED WITH A 6R80 TRANSMISSION —
TRANSMISSION MOLDED LEADFRAME EXTENDED COVERAGE
SERVICE PROCEDURE
1. Is the MIL and/or Wrench Light is illuminated in the instrument cluster with DTCs P0720, 			
P0722, P0731 and/or P1500 stored in the PCM? (Save IDS Log Viewer File).
• YES – Proceed to Step 2.
• NO – This program does not apply.
2. Contact SSSC - IDS Log Viewer File and photos must be uploaded with part order as outlined in dealer
bulletin, before approval is provided.
NOTE: Do not proceed with this procedure until parts are ordered and received. This will prevent 			
excessive transmission fluid loss while the main control assembly is removed.
NOTE: The component being removed in step 3 will be referred to as a main control, main control valve
body or a mechatronic assembly in the Workshop Manual (WSM).
REPLACE THE MOLDED LEADFRAME
3. Remove the main control assembly. Please follow the WSM procedures in Section 307-01, In-Vehicle 		
Repair.
4. Remove the six long bolts from the molded leadframe. See Figure 1.
LONG BOLTS
LONG BOLTS
LONG BOLTS
1223A
FIGURE 1
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
ATTACHMENT III
PAGE 2 OF 3
CUSTOMER SATISFACTION PROGRAM 19N01-S4
5. Carefully separate the molded leadframe from the main control assembly. See Figure 2.
MOLDED
LEADFRAME
MAIN
CONTROL
ASSEMBLY
1223B1
FIGURE 2
6. Install the new molded leadframe on the main control assembly. See Figure 3.
NOTE: The transmission range (TR) sensor pin must be aligned with the manual control valve during 		
installation.
TR SENSOR PIN
MOLDED
LEADFRAME
MANUAL
CONTROL VALVE
MAIN
CONTROL
ASSEMBLY
1223E
FIGURE 3
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
ATTACHMENT III
PAGE 3 OF 3
CUSTOMER SATISFACTION PROGRAM 19N01-S4
7. Install the six long bolts to the new molded leadframe. See Figure 4.
LONG BOLTS
LONG BOLTS
LONG BOLTS
1223A
FIGURE 4
8. Tighten the long bolts to 53 lb.in (6 Nm) in the sequence shown. See Figure 5.
3
1
2
6
5
4
1223D
FIGURE 5
9. Install the main control assembly and reassemble the vehicle. Please follow the WSM procedures in 		
Section 307-01, In-Vehicle Repair.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all
parts replaced under this FSA must be scrapped in accordance with all applicable local, state and
federal environmental protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
STUD FOR
MISSING NUT