964DBP

Service Campaign 964 Dealer Best Practice
Date: August 03, 2021
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Service Campaign 964: Auxiliary Canister Installation (TSB# 21-01-036H) v1
Updates To This Document
•
Initial Communications to Dealers: TSB# 21-01-036H Launch
Date
08/03/21
*** Retail Vehicles ***
Dealers must perform this Service Campaign whenever an affected vehicle is in the shop for any maintenance or repair.
When a vehicle arrives at the Service Department, access Hyundai Motor America's “Warranty Vehicle Information Screen (VIS)”
via WEBDCS to identify open Campaigns.
Affected Vehicles
Certain 2011-2015MY Sonata Hybrid (YF HEV)
Description
2011-2015MY Sonata Hybrid (YFE) vehicles Onboard Refueling Vapor Recovery (ORVR) system may exceed its capacity in certain
situations. This campaign provides information on the procedures to install an Auxiliary Canister to increase the ORVR system capacity.
There are no drivability concerns associated with this condition.
Service Action
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and
advise the customer on time requirements.
Readiness – Review this announcement and the accompanying FAQs, if any, with all Service and Parts staff including
Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate
capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary
tools, campaign parts and shop equipment as needed.
• Recommended Level of Technician Certification and/or Completed Coursework to perform TSB work:
Certified Service Technician with one or more years’ experience repairing Hyundai vehicles
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a
copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign,
note this on the repair order and request the customer’s signature next to the statement.
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality
Control your work.
• Refer to TSB# 21-01-036H for all inspection and service procedures.
• For All Vehicles: Fill in the information on the 00305-SC964 Campaign Sticker and apply onto the hood in the
area next to the VEHICLE EMISSION CONTROL INFORMATION label as shown in the TSB.
Return – Review all completed campaigns and repairs to answer any customer questions. Also, schedule the customer’s
next service.
• Make sure to completely fill out the Vehicle Emission Recall – Proof of Correction card that should be given to
the owner of the vehicle upon completion of the Campaign. Please note this card is to be completed ONLY for
those vehicles registered in California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey,
New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington. Please see TSB for details.
• The Vehicle Emission Recall - Proof of Correction card must be completed by the Dealership’s Service Manager
using a permanent ink pen. A fine point pen is recommended. When filling in the information, copy the information
directly from the vehicle, not from the repair order. ALL INFORMATION MUST BE PRINTED AND NEAT.
Reconnect – Follow up for customer satisfaction.
Parts
Dealers were sent an initial shipment of 10 campaign stickers for the start of this campaign.
Additional campaign stickers and proof of correction cards can be ordered from dealer’s facing PDC.
Warranty
Customer Notification
Letters will be mailed to affected owners in the next few months after campaign launch.
Thank you for your prompt attention to this important emissions matter and continued commitment to Hyundai customers.
Hyundai Motor America
Dealer Support
Key Contact Information
Contact Information
Description
Parts
[email protected]
1-800-545-4515
Parts ordering hotline
Techline
1‐800‐325‐6604
Vehicle Technical Support for Hyundai DealerTechnicians
Warranty HELPREP Line
1‐877‐446‐2922
[email protected]
[email protected]
1‐866‐984‐6355
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
Xtime Technical Support
AutoLoop Technical Support
[email protected]
1-877-850-2010
CDK Technical Support
https://serviceconnect.support.cdk.com/
Customer Support
Hyundai Customer Care Center
(Recall /Campaign Questions)
Hyundai Recall /Campaign
Website
Hyundai Customer Care Center
(General Questions)
Hyundai Roadside Assistance
Name
Campaign Central
Car Care Scheduling (Xtime) Tutorials
Car Care Scheduling (Xtime) - Recall
Appointment Notification
Parts – Campaign Parts
Management (CPM) Procedure
Service Rental Car (SRC) Program
Warranty Prior Approval (PA) Center for Hyundai Dealers
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description
www.hyundaiusa.com/recall
Customer questions or concerns related to recall orservice
campaigns
Updated information related to the specific recall or servicecampaign
1‐800‐633‐5151
Customers general questions, non‐campaign related
1-800-243-7766
Hyundai Roadside Assistance
1‐855‐671‐3059
Key Reference Information
Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign PartsManagement
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
Technical Service Bulletin (TSB)
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VINLISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall Campaign Website
www.hyundaiusa.com/recall
NHTSA Website
www.safercar.gov