2052394/14

Technical Service Bulletin
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
Driver/Passenger door latch creak on close
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2052394/14
EH
New customer code
Object of complaint
body attachments and installations -> doors
body attachments and installations -> doors, lids operation
body attachments and installations -> doors, lids operation -> close door
Complaint type
Position
noises, vibrations
functionality
noises, vibrations -> noise
Vehicle data
New Continental GT/GTC - New Flying Spur and Bentayga
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
ZG2*
ZG2*
ZG2*
MY
2018
2019
2020
2021
2022
2019
2020
2021
2022
2017
2018
2019
2020
2021
2022
2020
2021
2022
Brand Designation Engine code Gearbox code
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
Documents
Document name
master.xml
Final drive code
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
Technical Service Bulletin
Driver/Passenger door latch creak on close
Transaction No.: 20 5 2 3 9 4 / 14
Condition
Driver or Passenger door creak during the “Close” function
Technical Background
Refer to the vehicle repair history to check and confirm any previous work done regarding door latch replacement noting the following:
•
Only replace the door latch which is exhibiting the symptom
Figure 1 shows and example of the door latch
Figure 1
Production Solution
-
Service
Ensure the fault is as described within the Customer statement, refer to the video on the Bentley Hub referencing TPI2052394/NOTE: The video shown on the Bentley Hub is for reference purposes only, the symptom is the same regardless of vehicle type shown
1) Obtain video’s clearly showing the date of manufacture or take a photograph of the manufacture date of each applicable power latch motor
that is faulty. The operative MUST save each video and/or picture as they will be required later within this procedure
2) Replace the faulty/creaking latch - Refer to Rep.Gr 57 (Front) or Rep.Gr 58 (Rear)
3) Open a Non technical/For information only DISS query
•
Attach the applicable videos/photo to the open DISS query (No evidence of the power latch date of manufacture will result in claim refusal)
•
Submit the DISS query
Warranty
Warranty Type
110 or 910
Damage Service Number 57 17
Damage Code
00 20
New Continental GT and New Continental GTC
Labour
Labour operation code
57 17 19 00
Time
150 Time units (one latch)
New Flying Spur
Labour
Labour operation code
57 17 19 00
Time
80 Time units (one latch)
Bentayga
Labour
Labour operation code
57 17 19 00
Time
40 Time units (one latch)
Required Parts and Tools
Refer to the ETKA parts catalogue