TSB160010

ILLUMINATED MIL WITH DTC P0087 - BUILT ON OR BEFORE 7/17/2015
TSB 16-0010
FORD:
2015 Expedition
LINCOLN:
2015 Navigator
This article supersedes TSB 15-0184 to update the Part List.
ISSUE
Some 2015 Expedition and Navigator vehicles built on or before 7/17/2015 may exhibit an illuminated malfunction
indicator lamp (MIL) with diagnostic trouble code (DTC) P0087 and possible loss of power.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Using the Ford Integrated Diagnostic System (IDS) service tool or equivalent scan tool, check for DTC P0087. Is
P0087 the only DTC present?
a. Yes - replace the fuel injection pump. Refer to Workshop Manual (WSM), Section 303-04.
b. No - this article does not apply. Refer to Powertrain Control/Emissions Diagnosis (PC/ED) manual for normal
diagnostics.
PART NUMBER
PART NAME
BL3Z-9350-C
Fuel Pump Assembly
W503297-S900
Bolt (2 Req)
W520100-S437
Nut
OPERATION
160010A
DESCRIPTION
TIME
2015 Expedition And Navigator: Retrieve DTCs And Replace The Fuel
Injection Pump (Do Not Use With Any Other Labor Operations)
1.4 Hrs.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage And Emissions Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
9350
CONDITION CODE
42
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date February 1, 2016
PAGE1
2.7L GTDI - ILLUMINATED MIL AND DTC P0420 - BUILT ON OR BEFORE
12/18/2015
TSB 16-0011
FORD:
2015-2016 F-150
ISSUE
Some 2015-2016 F-150 vehicles equipped with a 2.7L Gasoline Turbocharged Direct Injection (GTDI) engine and built on
or before 12/18/2015 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC)
P0420 stored in continuous memory.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Connect the Ford Integrated Diagnostic System (IDS) service tool or equivalent scan tool and check for DTCs. Is DTC
P0420 present in continuous memory?
a. Yes - proceed to Step 2.
b. No - this article does not apply. Refer to Powertrain Control/Emission Diagnosis (PC/ED) for normal diagnosis.
2. Replace the right side catalytic converter. Refer to Workshop Manual (WSM), Section 309-00.
3. Reprogram the powertrain control module (PCM) to the latest calibration using IDS release 98.04 or higher. Make
sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration
files may also be obtained at www.motorcraftservice.com.
PART NUMBER
PART NAME
FL3Z-5E212-L
Catalytic Converter - Right Side - Non Green State Emissions
FL3Z-5E212-R
Catalytic Converter - Right Side - Green State Emissions
FL3Z-5C226-A
Gasket - Catalytic Converter (2 Req)
-W520514-S440
Nut - Converter - (4 req)
-W520114-S442
Nut - Crossmember (1 Package)
-W714418-S439
Bolt - 4 Crossmember (1 Package)
FL3Z-6775-C
Adhesive Heat Shield
OPERATION
DESCRIPTION
TIME
160011A
2015-2016 F-150 4X2 2.7L GTDI: Retrieve DTCs Replace The Right
Hand Catalytic Converter And Reprogram The PCM (Do Not Use With
Any Other labor Operations)
2.5 Hrs.
160011A
2015-2016 F-150 4X4 2.7L GTDI: Retrieve DTCs Replace The Right
Hand Catalytic Converter And Reprogram The PCM (Do Not Use With
Any Other labor Operations)
2.6 Hrs.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage And Emissions Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date February 2, 2016
PAGE1
TSB 16-0011 (Continued)
DEALER CODING
BASIC PART NO.
RECALEM
CONDITION CODE
42
PAGE2
2.7L OR 3.7L - STUCK IN PARK WITH SHIFT SYSTEM ERROR MESSAGE
DISPLAYED AND DTC P164E - BUILT ON OR BEFORE 1/21/2016
TSB 16-0012
LINCOLN:
2016 MKX
ISSUE
Some 2016 MKX vehicles equipped with a 2.7L or 3.7L engine and built on or before 1/21/2016 may exhibit a stuck in
Park condition with a shift system fault message and diagnostic trouble code (DTC) P164E in the powertrain control
module (PCM). Some vehicles may also have a no crank condition. There is a new PCM calibration to correct this
condition.
ACTION
Reprogram the PCM to the latest calibration using IDS release 98.05 or higher. Make sure you are connected to the
internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at
www.motorcraftservice.com.
OPERATION
160012A
DESCRIPTION
TIME
2016 MKX: Retrieve DTCs And Reprogram The PCM (Do Not Use With
Any Other Labor Operations)
0.4 Hr.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
RECAL
CONDITION CODE
04
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date February 8, 2016
PAGE1
3.5L GTDI WITH DTCS P0234 AND/OR P0299 - DRIVABILITY SYMPTOMS
- ENGINE BUILD DATE ON OR BEFORE 2/28/2015
TSB 16-0013
FORD:
2011-2015 F-150
2015 Expedition, Transit
LINCOLN:
2015 Navigator
This article supersedes TSB 15-0182 to update the Service Labor Time Standards.
ISSUE
Some 2011-2015 F-150 and 2015 Expedition, Navigator and Transit vehicles equipped with a 3.5L Gasoline
Turbocharged Direct Injected (GTDI) engine with an engine build date on or before 2/28/2015 may exhibit diagnostic
trouble codes (DTCs) P0234 and/or P0299 and/or drivability symptoms. Drivability symptoms may include surging or
noises which may be described as an air rush, hiss, whoosh, whistle, grinding, growling or scraping.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Check the engine build date. Refer to Workshop Manual (WSM) 303-01. Was the engine built on or before 2/28/2015?
a. Yes - proceed to Step 2.
b. No - this article does not apply. Refer to Powertrain Control/Emissions Diagnosis (PC/ED) manual for normal
diagnostics.
2. Disconnect the hose at the turbocharger wastegate actuator.
3. Connect a cooling system pressure tester with a pressure gauge to the turbocharger wastegate actuator.
4. Slowly apply increasing pressure while monitoring the wastegate actuator rod. The rod should begin to extend at
21-62 kPa (3-9 PSI) and be fully extended at 83-131 kPa (12-19 PSI). The turbocharger wastegate shaft and arm
should move smoothly from closed to fully open. Does the turbocharger wastegate actuator and wastegate operate
smoothly through the complete range?
a. Yes - this article does not apply. Refer to PC/ED manual for normal diagnostics.
b. No - replace the affected turbocharger. Refer to WSM, Section 303-04.
PART NUMBER
PART NAME
DL3Z-6K682-E
Turbocharger - Left Hand - 2013-2015 - F-150/2015 Expedition/Navigator/Transit
DL3Z-6K682-F
Turbocharger - Right Hand - 2013-2015 - F-150/2015 Expedition/Navigator/Transit
CL3Z-6K682-C
Turbocharger - Left Hand - 2011-2012 - F-150
CL3Z-6K682-D
Turbocharger - Right Hand - 2011-2012 - F-150
BL3Z-9450-A
Gasket - F-150/Expedition/Navigator/Transit (2 Req)
W716667-S900
Exhaust Stud - F-150/Expedition/Navigator/Transit (4 Req)
W520514-S440
Exhaust Nut - F-150/Expedition/Navigator/Transit (4 Req)
CL3Z-9450-A
Gasket - Exhaust Right Hand - F-150/Expedition/Navigator/Transit (1 Req)
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date February 10, 2016
PAGE1
TSB 16-0013 (Continued)
PART NUMBER
PART NAME
CL3Z-9450-B
Gasket - Exhaust Left Hand - F-150/Expedition/Navigator/Transit (1 Req)
W715673-S900
Turbo Bolt - F-150/Expedition/Navigator/Transit (3 Req)
BL3Z-6N652-B
Gasket - Oil line - F-150/Expedition/Navigator/Transit (1 Req)
VC-3-B
Motorcraft® Orange Concentrated Antifreeze/Coolant
W711137-S442
Bolt - Steering Pinch - Transit (1 Req)
W500634-S442
Bolt - Bumper Bar - Transit (8 Req)
W711076-S442
Nut - Lower Ball Joint - Transit (2 Req)
W500633-S442
Bolt - Sway Bar Strap - Transit (4 Req)
W717155-S442
Bolt - Front Sub Frame - Transit (2 Req)
BK2Z-00812-A
Bolt - Steering Gear - Transit (3 Req)
BL3Z-6A968-B
Coolant Fitting
W702449-S442
Bolt - Bumper Bar - Transit (4 Req)
OPERATION
DESCRIPTION
TIME
160013A
2015 F-150 3.5L GTDI: Diagnose And Replace The Right Hand
Turbocharger (Do Not Use With Any Other Labor Operations)
3.4 Hrs.
160013A
2011-2012 F-150 3.5L GTDI: Diagnose And Replace The Right Hand
Turbocharger (Do Not Use With Any Other Labor Operations)
3.3 Hrs.
160013A
2013-2014 F-150 3.5L GTDI: Diagnose And Replace The Right Hand
Turbocharger (Do Not Use With Any Other Labor Operations)
3.2 Hrs.
160013A
2015 Expedition/Navigator 3.5L GTDI: Diagnose And Replace The Right
Hand Turbocharger (Do Not Use With Any Other Labor Operations)
4.0 Hrs.
160013A
2015 Transit 3.5L GTDI: Diagnose And Replace The Right Hand
Turbocharger (Do Not Use With Any Other Labor Operations)
3.8 Hrs.
160013B
2013-2014 F-150 3.5L GTDI: Diagnose And Replace The Left Hand
Turbocharger (Do Not Use With Any Other Labor Operations)
2.7 Hrs.
160013B
2011-2012 F-150 3.5L GTDI: Diagnose And Replace The Left Hand
Turbocharger (Do Not Use With Any Other Labor Operations)
2.8 Hrs.
160013B
2015 F-150 3.5L GTDI: Diagnose And Replace The Left Hand
Turbocharger (Do Not Use With Any Other Labor Operations)
2.8 Hrs.
160013B
2015 Expedition/Navigator 3.5L GTDI: Diagnose And Replace The Left
Hand Turbocharger (Do Not Use With Any Other Labor Operations)
3.0 Hrs.
160013B
2015 Transit 3.5L GTDI: Diagnose And Replace The Left Hand
Turbocharger (Do Not Use With Any Other Labor Operations)
5.9 Hrs.
160013C
2013-2014 F-150 3.5L GTDI: Diagnose And Replace Both Right And Left
Hand Turbocharger (Do Not Use With Any Other Labor Operations)
4.7 Hrs.
160013C
2011-2012 F-150 3.5L GTDI: Diagnose And Replace Both Right And Left
Hand Turbocharger (Do Not Use With Any Other Labor Operations)
5.1 Hrs.
160013C
2015 F-150 3.5L GTDI: Diagnose And Replace Both Right And Left Hand
Turbocharger (Do Not Use With Any Other Labor Operations)
4.9 Hrs.
PAGE2
TSB 16-0013 (Continued)
OPERATION
DESCRIPTION
TIME
160013C
2015 Expedition/Navigator 3.5L GTDI: Diagnose And Replace Both Right
And Left Hand Turbocharger (Do Not Use With Any Other Labor
Operations)
5.3 Hrs.
160013C
2015 Transit 3.5L GTDI: Diagnose And Replace Both Right And Left
Hand Turbocharger (Do Not Use With Any Other Labor Operations)
8.2 Hrs.
160013D
2015 Transit 3.5L GTDI: Additional Time To Check And Adjust Front Toe
Includes Time To Align Camera If Equipped With Lane Departure
Warning System (Can Be Claimed With Operations B Or C Transit Only)
0.7 Hr.
160013E
2015 Transit 3.5L GTDI With Lane Departure Warning System: Additional
Time To Check And Adjust Front Toe (Can Be Claimed With Operations
B Or C Transit Only)
0.9 Hr.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage And Emissions Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
6K682
PAGE3
CONDITION CODE
42
HAZARD/TURN SIGNAL/TRAILER TOW LIGHTING - BUILT ON OR
BEFORE 5/29/2015
TSB 16-0014
FORD:
2011-2015 F-59 Commercial Stripped Chass
ISSUE
Some 2011-2015 F-59 Commercial Stripped Chassis vehicles built on or before 5/29/2015 may experience hazard
lighting, turn signal operation or trailer tow (TT) lighting that is not functioning properly. Vehicle vibrations may internally
damage the relays that control the lighting circuits.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Is the hazard lighting, turn signal operation or TT lighting not functioning properly?
a. Yes - proceed to step 2.
b. No - this article does not apply. Refer to Workshop Manual (WSM), Section 417-01 for normal diagnostics.
2. Locate the central junction box (CJB) in the lower left side of dash. Remove and discard the following relays: (Figure
1)
Figure 1 - Article 16-0014
•
•
•
•
•
A - Trailer Tow Right Turn
B - Trailer Tow Left Turn
C - Right Turn
D - Left Turn
E - Empty
3. Install new 4-terminal relays in the CJB in positions A, B, C and D. (Figure 1)
PART NUMBER
PART NAME
9L2Z-14N089-A
Terminal Relay Assembly (4 req)
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date February 10, 2016
PAGE1
TSB 16-0014 (Continued)
OPERATION
160014A
DESCRIPTION
TIME
2011-2015 F-59 Commercial Stripped Chassis: Verify Operation And
Replace Relays Following The Service Procedure (Do Not Use With Any
Other Labor Operations)
0.3 Hr.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
14A032
CONDITION CODE
42
PAGE2
HARSH OR FIRM 5-4 DOWNSHIFT
TSB 16-0015
FORD:
2015-2016 F-150
This article supersedes TSB 15-0142 to update the vehicle model years.
ISSUE
Some 2015-2016 F-150 vehicles may exhibit a harsh or firm 5-4 downshift. 5.0L, 3.5L twin independent variable cam
timing (Ti-VCT), and 3.5L gas turbocharged direct injection (GTDI) vehicles built on or before 12/18/2015 and 2.7L GTDI
vehicles built on or before 12/18/15 are affected. The condition usually occurs while coasting with very light pressure on
the accelerator between 40-56 Km/h (25-35 MPH).
ACTION
Reprogram the powertrain control module (PCM) to the latest calibration using IDS release 96.04 or higher. Make sure
you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may
also be obtained at www.motorcraftservice.com.
NOTE: ADVISE THE CUSTOMER THAT THIS VEHICLE IS EQUIPPED WITH AN ADAPTIVE TRANSMISSION SHIFT
STRATEGY WHICH ALLOWS THE VEHICLE'S COMPUTER TO LEARN THE TRANSMISSION'S UNIQUE
PARAMETERS AND IMPROVE SHIFT QUALITY. WHEN THE ADAPTIVE STRATEGY IS RESET, THE COMPUTER
WILL BEGIN A RE-LEARNING PROCESS. THIS RE-LEARNING PROCESS MAY RESULT IN FIRMER THAN NORMAL
UPSHIFTS AND DOWNSHIFTS FOR SEVERAL DAYS.
OPERATION
160015A
DESCRIPTION
TIME
2015-2016 F-150: Reprogram The PCM (Do Not Use With Any Other
Labor Operations)
0.3 Hr.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
recal
CONDITION CODE
04
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date February 11, 2016
PAGE1
AM INOPERATIVE AND/OR SATELLITE RADIO DISPLAY SHOWS - NOT
EQUIPPED - BUILT ON 10/26/2015 AND THROUGH 1/20/2016
TSB 16-0016
FORD:
2016 Transit Connect
ISSUE
Some 2016 Transit Connect vehicles built on 10/26/15 and through 1/20/2016, equipped with SYNC and a 107 mm (4.2inch) screen may exhibit a concern when selecting the AM radio function, the FM radio function appears and/or the
satellite equipped radio display shows - not equipped, when selected.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. When selecting the AM radio function, does the radio change to FM and/or when selecting the satellite function, does
the display show as - not equipped?
a. Yes - proceed to step 2.
b. No - this article does not apply. Refer to Workshop Manual (WSM), Section 415-00 for normal diagnosis.
2. Replace the front control/display interface module (FCDIM). Refer to WSM, Section 415-00.
PART NUMBER
PART NAME
GK4Z-10D885-A
Front Control/Display Interface Module
OPERATION
160016A
DESCRIPTION
TIME
2016 Transit Connect: Inspect And Replace The FCDIM (Do Not Use
With Any Other Labor Operations)
0.3 Hr.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
10D885
CONDITION CODE
04
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date February 15, 2016
PAGE1
2.0L AND 2.3L GTDI - ILLUMINATED MIL - DTC P0011, P0016, P0015
AND/OR P0017 - UNDER 3200 KM (2000 MILES)
TSB 16-0017
FORD:
2016 Edge, Escape, Explorer, Fusion, Mustang, Taurus
LINCOLN:
2016 MKC, MKZ
ISSUE
Some 2016 Edge, Escape, Explorer, Fusion, MKC, MKZ, Mustang and Taurus vehicles equipped with a 2.0L or 2.3L
gasoline turbocharged direct injection (GTDI) engine with less than 3200 Km (2000 miles) may exhibit a malfunction
indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0011, P0015, P0016 and/or P0017 stored in the powertrain
control module (PCM).
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Check the vehicle mileage. Does the vehicle have less than 3200 Km (2000 miles) on the odometer?
a. Yes - proceed to Step 2.
b. No - this article does not apply. Refer to Powertrain Control/Emissions Diagnosis (PC/ED) manual for normal
diagnosis.
2. Connect the Ford Integrated Diagnostic System (IDS) service tool or equivalent scan tool and check for DTCs. Does
the PCM contain any of the following paired DTCs?
a. P0011 and P0016
(1)
Yes - replace the intake variable cam timing (VCT) solenoid. Refer to Workshop Manual (WSM), Section
303-14.
(2)
No - this article does not apply. Refer to PC/ED manual for normal diagnosis.
b. P0015 and P0017
(1)
Yes - replace the exhaust VCT solenoid. Refer to WSM, Section 303-14.
(2)
No - this article does not apply. Refer to PC/ED manual for normal diagnosis.
PART NUMBER
PART NAME
CJ5Z-6M280-A
Solenoid - Variable Cam Timing
BB5Z-6584-A
Gasket - Cylinder Head Cover
BR3Z-6C535-B
Seal - Solenoid Valve
ZC-31-B
Motorcraft® Metal Surface Prep Wipes
TA-30
Motorcraft® Silicone Gasket Sealant
OPERATION
160017A
DESCRIPTION
TIME
2016 Mustang 2.3L GTDI: Retrieve DTCs And Replace One Or Both
VCT Solenoids (Do Not Use With Any Other Labor Operations)
1.0 Hr.
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date February 22, 2016
PAGE1
TSB 16-0017 (Continued)
OPERATION
DESCRIPTION
TIME
160017A
2016 Edge 2.0L GTDI: Retrieve DTCs And Replace One Or Both VCT
Solenoids (Do Not Use With Any Other Labor Operations)
1.4 Hrs.
160017A
2016 MKC 2.0L GTDI, 2.3L GTDI: Retrieve DTCs And Replace One Or
Both VCT Solenoids (Do Not Use With Any Other Labor Operations)
1.4 Hrs.
160017A
2016 Fusion And MKZ 2.0L GTDI: Retrieve DTCs And Replace One Or
Both VCT Solenoids (Do Not Use With Any Other Labor Operations)
1.7 Hrs.
160017A
2016 Taurus 2.0L GTDI: Retrieve DTCs And Replace One Or Both VCT
Solenoids (Do Not Use With Any Other Labor Operations)
1.9 Hrs.
160017A
2016 Escape 2.0L GTDI: Retrieve DTCs And Replace One Or Both
VCT Solenoids (Do Not Use With Any Other Labor Operations)
2.0 Hrs.
160017A
2016 Explorer 2.3L GTDI: Retrieve DTCs And Replace One Or Both
VCT Solenoids (Do Not Use With Any Other Labor Operations)
2.4 Hrs.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage And Emissions Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
6M280
CONDITION CODE
49
PAGE2
LACK OF HEAT - BLOWER MOTOR FROZEN - COLD WEATHER
CONDITIONS
TSB 16-0018
FORD:
2011-2016 Fiesta
This article supersedes TSB 15-0103 to update the vehicle model years, Service Procedure and Part List.
ISSUE
Some 2011-2016 Fiesta vehicles may exhibit a lack of heat resulting from a frozen blower motor. This may be caused by
snow entering through the cowl panel grille and prior screen assemblies. Snow may melt in the heating, ventilation and air
conditioning (HVAC) case allowing water to enter the blower motor and freeze during a below freezing overnight soak.
The blower motor fuse at location F4 in the power distribution box may also be open and the cabin air filter may be water
saturated.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. 1. Does the vehicle have an engine block heater and heated seats?
a. No - proceed to Step 2.
b. Yes - refer to Refer to Workshop Manual (WSM), Section 412-00 for normal diagnostics.
2. Replace the cabin air filter. Refer to Workshop Manual (WSM), Section 412-00.
3. Open the hood and inspect for the presence of foam deflectors on the air inlet openings of the cowl opening grille. Are
deflectors present? (Figure 1).
Figure 1 - Article 16-0018
a. No - proceed to Step 4.
b. Yes - remove and discard the foam deflectors. Proceed to Step 4.
4. Remove the cowl panel grille. Refer to WSM, Section 501-02.
5. Remove all previous level screen assemblies from the bulkhead.
6. Install the new screen assembly. (Figure 2)
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date February 22, 2016
PAGE1
TSB 16-0018 (Continued)
Figure 2 - Article 16-0018
a. Position fingers at the horizontal locator tabs and place screen into position.
b. Feel the opening in the sheet metal with the back of your fingernails and position the screen left and right until you
feel it is centered in opening.
c.
Seat the bottom tabs first, remove your fingers and pivot the top towards the opening to seat the upper tabs. There
will not be a sound to know screen is locked in position. Make sure the screen is snug.
7. Install the cowl panel grille. Refer to WSM, Section 501-02.
a. Position the cowl upper rubber strip below the witness line on the windshield.
b. Push cowl against windshield and press into windshield molding grooves, then push down to snap into position.
c.
Install cowl panel clips.
8. Verify blower motor operation. Does the blower motor operate properly?
a. Yes - run the climate control system in high heat and high blower speed for 10 minutes to clear residual moisture
from the blower motor cooling tube. Repair is complete.
b. No - proceed to Step 9.
9. Inspect fuse 4 in the power distribution box for an open circuit. Is the fuse open?
a. Yes - proceed to Step 10.
b. No - refer to WSM, Section 412-00 for normal diagnosis.
10. Replace the fuse. Does the blower motor function properly?
a. Yes - run the climate control system in high heat and high blower speed for 10 minutes to clear residual moisture
from the blower motor cooling tube. Repair is complete.
b. No - refer to WSM, Section 412-00 for normal diagnosis.
PART NUMBER
PART NAME
6E5Z-14526-CA
Fuse
D2BZ-18D395-B
Screen Assembly
BE8Z-14197-A
Clip - Upper Cowl Panel To Lower Cowl Panel
BE8Z-19N619-A
Cabin Filter
PAGE2
TSB 16-0018 (Continued)
OPERATION
160018A
MT160018
DESCRIPTION
TIME
2011-2016 Fiesta: Replace The Cabin Air Filter And Screen Assembly,
Verify Blower Motor Operation Includes Time To Check And Replace
Fuse And Remove Foam Deflectors, If Necessary
For Any Additional Blower Motor Diagnosis Or Repair Use SLTS
Operations If Available Or Actual Time.
1.0 Hr.
Actual Time
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
18D395
PAGE3
CONDITION CODE
42
5.0L DOHC ENGINES - COOLANT LEAK
TSB 16-0019
FORD:
2015 F-150, Mustang
The article supersedes TSB 15-0073 to update the Service Labor Time Standards.
ISSUE
Some 2015 F-150 and Mustang vehicles equipped with a 5.0L Dual Overhead Camshaft (DOHC) engine may exhibit a
coolant leak caused by a heater outlet hose becoming disconnected at the heater outlet tube on the coolant pump.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Check the engine build date. Refer to Workshop Manual (WSM), Section 303-01. Was the engine built on 11/20/2014
and through 1/26/2015?
a. No - this procedure does not apply. Refer to WSM, Section 303-03 for normal diagnosis.
b. Yes - proceed to Step 2.
2. Is the heater outlet hose disconnected from or leaking at the heater outlet tube on the coolant pump? (Figure 1)
Figure 1 - Article 16-0019
a. No - this procedure does not apply. Refer to WSM, Section 303-03 for normal diagnosis.
b. Yes - proceed to Step 3.
3. Drain the cooling system. Refer to WSM, Section 303-03.
4. Remove the air cleaner outlet pipe. Refer to WSM Section 303-12.
5. Remove the bolts and position the degas bottle aside.
6. Completely cover the accessory drive belts with waterproof plastic.
7. Disconnect the heater outlet hose from the heater outlet tube. (Figure 2A)
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date February 23, 2016
PAGE1
TSB 16-0019 (Continued)
Figure 2 - Article 16-0019
8. Release the clamp and disconnect the lower degas bottle hose from the heater outlet tube. (Figure 2B)
9. Release the upper radiator hose clamp from the heater outlet water connection. (Figure 2C )
10. Pull the upper radiator hose T-connector spring clip up until the end of the clip is in the detent on the quick connect
coupling and remove the upper radiator hose T-connector from the thermostat housing. (Figure 2D)
11. Remove the bolt and the heater outlet tube.
12. Install the new heater outlet tube and the bolt. Tighten to 10 Nm (89 lb-in.).
a. Lubricate the O-ring seal on the heater outlet tube with clean engine coolant.
13. To install the remaining components, reverse the removal procedure.
PART NUMBER
PART NAME
BR3Z-18663-A
Heater Outlet Tube
VC-3-B
Motorcraft® Orange Concentrated Antifreeze/Coolant
OPERATION
DESCRIPTION
TIME
160019A
2015 F-150 5.0L: Diagnose And Replace The Heater Outlet Tube (Do
Not Use With Any Other Labor Operations)
0.9 Hr.
160019B
2015 Mustang 5.0L: Diagnose And Replace The Heater Outlet Tube (Do
Not Use With Any Other Labor Operations)
1.2 Hr.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
18663
CONDITION CODE
42
PAGE2
VISTA ROOF OPENING PANEL - RATTLE AND/OR SQUEAK NOISE
WHILE DRIVING WITH PANEL CLOSED
TSB 16-0020
FORD:
2015-2016 F-150
ISSUE
Some 2015-2016 F-150 vehicles may exhibit a rattle and/or squeak noise from the vista roof opening panel while the
panel is closed and the vehicle is being driven.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Position the glass panel to the vent position. (Figure 1)
Figure 1 - Article 16-0020
2. Clean the rear and side rubber seals of the movable glass panel with isopropyl alcohol.
3. Clean the exposed sheet metal of the roof opening with isopropyl alcohol.
4. Position the glass panel to the fully open position. (Figure 2)
Figure 2 - Article 16-0020
5. Clean the remaining front rubber seal area of the movable glass panel with isopropyl alcohol.
6. Clean the remaining exposed sheet metal of the roof opening with isopropyl alcohol.
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date February 23, 2016
PAGE1
TSB 16-0020 (Continued)
7. Apply isopropyl alcohol onto a clean folded shop rag and insert it between the rear fixed glass panel seal and the roof
opening sheet metal. (Figure 3)
Figure 3 - Article 16-0020
a. Folding the shop rag over a flexible piece of plastic such as an old credit card or a thin piece of plexiglass will assist
in the cleaning process.
b. Slide the isopropyl alcohol-soaked shop rag around all sides of the fixed panel glass.
8. Apply a light film of Krytox® grease to the entire sheet metal roof opening of the movable glass panel and the front edge
of the movable glass seal.
9. Hold the wind deflector down and apply Krytox® grease to both openings of the left and right front set plates. (Figure 4)
Figure 4 - Article 16-0020
10. Cycle the glass from open to closed, closed to vent, vent to closed, closed to open and open to closed.
Obtain Locally
Part Description
Isopropyl Alcohol
Rotunda Krytox® Grease
Part Number
164-R4906
PART NUMBER
OPERATION
160020A
PART NAME
DESCRIPTION
2015-2016 F-150: Clean And Lubricate Rubber Seals Following The
Service Procedure (Do Not Use With Any Other Labor Operations)
TIME
0.4 Hr.
PAGE2
TSB 16-0020 (Continued)
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
16500A18
PAGE3
CONDITION CODE
07
BODY CREAK/POP NOISE OVER BUMPS - RIGHT FRONT SUBFRAME
BOLT AREA - BUILT ON OR BEFORE 1/31/2016
TSB 16-0021
FORD:
2016 Explorer
ISSUE
Some 2016 Explorer vehicles built on or before 1/31/2016 may exhibit a pop or creak noise from the right front mounting
bolt of the front subframe. This condition may be due to a mispositioned weld between the barrel nut and the subframe
mounting bracket.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
The steps below will add an additional weld to eliminate the possibility of the barrel nut creak/pop noise.
1. Attach Rotunda Wireless Chassis Ears JSP97202 or equivalent. Does diagnosis with chassis ears indicate the noise
is originating from the right front mounting bolt of the front subframe?
a. Yes - proceed to Step 2.
b. No - this article does not apply. Refer to Workshop Manual (WSM), Section 100-04 for normal diagnostics.
2. Disconnect the negative battery cable. Refer to WSM, Section 414-01.
3. Remove the right front wheel and tire assembly. Refer to WSM, Section 204-04.
4. Remove the right side fender splash shield. Refer to WSM, Section 501-02.
5. Locate the front subframe bolt mounting tower bracket on the right side frame member and mark 2 cut lines
approximately 63 mm (2.50 in) long as shown. (Figure 1)
Figure 1 - Article 16-0021
6. Using an abrasive cut off wheel, cut the bracket sheet metal along the marked lines. (Figure 2)
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date February 23, 2016
PAGE1
TSB 16-0021 (Continued)
Figure 2 - Article 16-0021
a. Make sure to only cut through the outer layer.
7. Position the sheet metal out of the way to allow access to the barrel nut. (Figure 3)
Figure 3 - Article 16-0021
8. Using a MIG welder, weld the barrel nut to the bracket along the seam. The weld bead should span as far along the
seam as possible. (Figure 4)
Figure 4 - Article 16-0021
9. Position the sheet metal back to the original location.
10. Prepare the area for welding by grinding and cleaning.
11. Using a MIG welder, weld the previously cut sheet metal to repair the bracket. (Figure 5)
PAGE2
TSB 16-0021 (Continued)
Figure 5 - Article 16-0021
12. Clean the welded area to prepare it for corrosion protection.
13. Apply ValuGard™ Premium Undercoating, or equivalent corrosion protection to the repaired cut line area. Refer to
WSM, Section 501-25. (Figure 6)
Figure 6 - Article 16-0021
14. Apply ValuGard™ Rust Inhibitor, or equivalent to the welded barrel nut. Refer to WSM, Section 501-25.
a. Use an appropriate spray nozzle to access the cavity. (Figure 7)
Figure 7 - Article 16-0021
15. Install the right side fender splash shield. Refer to WSM, Section 501-02.
16. Install the right front wheel and tire assembly. Refer to WSM, Section 204-04.
17. Reconnect the negative battery cable. Refer to WSM, Section 414-01.
PAGE3
TSB 16-0021 (Continued)
Obtain Locally
Part Description
ValuGard™ Rust Inhibitor
ValuGard™ Premium Undercoating
Part Number
VG104, VG104A
VG101, VG101A
OPERATION
160021A
DESCRIPTION
TIME
2016 Explorer: Diagnose And Repair The Front Subframe Following The
Service Procedure (Do Not Use With Any Other Labor Operations)
1.3 Hrs.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
16054
CONDITION CODE
01
PAGE4
WIND OR WHISTLE NOISE FROM EXTERIOR MIRROR(S) AT HIGHWAY
SPEED - BUILT ON OR BEFORE 1/26/2016
TSB 16-0022
LINCOLN:
2015-2016 MKC
2016 MKX
This article supersedes TSB 15-0159 to add a vehicle line, production fix date, update the Service Procedure and Part
List.
ISSUE
Some 2015-2016 MKC and 2016 MKX vehicles built on or before 1/26/2016 may exhibit a wind or whistle noise from the
exterior mirror(s) at highway speed.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
Follow the procedure for the affected side(s).
1. Position the exterior mirror glass for access. (Figure 1)
Figure 1 - Article 16-0022
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date February 23, 2016
PAGE1
TSB 16-0022 (Continued)
2. Release the mirror glass and disconnect the electrical connectors. Use of a non-marring plastic trim tool is
recommended to release the mirror glass. (Figure 2)
Figure 2 - Article 16-0022
3. Remove the two (2) screws and the mirror glass bezel. It is not necessary to remove the mirror motor. (Figure 3)
PAGE2
TSB 16-0022 (Continued)
Figure 3 - Article 16-0022
4. Remove the screw and position the mirror cover aside. (Figure 4)
PAGE3
TSB 16-0022 (Continued)
Figure 4 - Article 16-0022
5. Disconnect the two (2) electrical connectors.
6. Remove the foam seal tape if present and clean the location shown with isopropyl alcohol. (Figure 5)
Figure 5 - Article 16-0022
7. Dry the surface using a lint free cloth.
8. Cut one piece of PVC soft foam tape 164-R4901 from Rotunda Squeak and Rattle kit 164-R4900 as shown. (Figure 6)
PAGE4
TSB 16-0022 (Continued)
Figure 6 - Article 16-0022
•
•
•
•
A - 155 mm (6 inches)
B - 51 mm (2 inches)
C - 22 mm (7/8 inch)
D - 9 mm (3/8 inch)
9. Install the trimmed piece of PVC soft foam tape. (Figure 7)
Figure 7 - Article 16-0022
a. Position the tape so it will not be visible after reassembly.
10. To assemble, reverse the disassembly procedure.
a. Be careful not to damage the foam tape when installing the mirror housing.
Obtain Locally
Part Description
Rotunda PVC Tape Soft Foam - Rotunda Squeak and Rattle
Kit 164-R4900
Isopropyl Alcohol
Part Number
164-R4901
OPERATION
DESCRIPTION
TIME
160022A
2015-2016 MKC 2016 MKX: Install Foam Tape Following The Service
Procedure On One (1) Exterior Mirror. Includes Time To Road Test (Do
Not Use With Any Other Labor Operations)
0.6 Hr.
160022B
2015-2016 MKC 2016 MKX: Install Foam Tape Following The Service
Procedure On Both (2) Exterior Mirrors. Includes Time To Road Test (Do
Not Use With Any Other Labor Operations)
0.8 Hr.
PAGE5
TSB 16-0022 (Continued)
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
17682
CONDITION CODE
42
PAGE6
ENERGI - INTERMITTENT NO START DUE TO DISCHARGED 12 VOLT
BATTERY
TSB 16-0023
FORD:
2013 Fusion
This article supersedes TSB 15-0028 to update the Service Labor Time Standards and Part List.
ISSUE
Some 2013 Fusion Energi vehicles may exhibit an intermittent no start due to a discharged 12 volt battery or intermittent
battery draw.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Disconnect the 12 volt battery. Refer to Workshop Manual (WSM), Section 414-01.
a. Do not remove the battery hold-down and breather hose to the battery at this time.
2. Connect the Rotunda Midtronics GR1-190 or GRX-3590 Diagnostic Battery Charger to the vehicle’s battery terminal
posts only. Battery cables must be removed and no other connections, such as body ground can be in the circuit
during testing.
a. Select diagnostic fast charge.
b. On GR1-190 only - select above 400 km (250 miles) or below 400 km (250 miles) based on vehicle mileage.
c.
Select battery type Lead Acid.
d. Enter cold cranking amp (CCA) rating of 390 CCA.
3. Did the battery pass the load test?
a. Yes - allow the battery to fully charge. After charging is complete, reconnect the 12 volt battery. Refer to WSM,
Section 414-01, but do not reinstall the driver's side trunk liner around the battery at this time. Proceed to Step 4.
b. No - record the failure code. Replace the battery. Refer to WSM, Section 414-01 but do not reinstall the driver's
side trunk liner around the battery at this time. Make sure the 12 volt battery is fully charged. Using the Integrated
Diagnostic System (IDS) service tool, perform the battery monitoring system (BMS) reset after the new battery is
connected. Proceed to Step 4.
4. Inspect the fan wiring from the high voltage battery pack, located at the interior left hand quarter panel, up to the fan
motor(s) for damage or chafing on the metal bracket that attaches the battery cage to the vehicle body. Is chafing
present? (Figure 1)
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date February 24, 2016
PAGE1
TSB 16-0023 (Continued)
Figure 1 - Article 16-0023
a. Yes - repair the circuits as needed. Refer to Wiring Diagram, Section 5-1. After the repair, wrap the affected area
with 3M™ Temflex™ Cotton Friction Tape or equivalent to prevent future concerns. Reinstall the driver's side trunk
liner and battery access cover and proceed to Step 5.
b. No - wrap the affected area with 3M™ Temflex™ Cotton Friction Tape or equivalent to prevent future concerns.
Reinstall the driver's side trunk liner and battery access cover, and proceed to Step 5.
5. Replace the Telematics Control Unit (TCU) module. Refer to WSM, Section 415-00.
Obtain Locally
Part Description
3M™ Temflex™ Cotton Friction Tape
Part Number
1755
PART NUMBER
PART NAME
DS7Z-19A387-A
Telematics Control Unit Module
BXT-99RT4-A
Motorcraft® Battery
W715667-S439
D-Pillar Retention Clip (2 Req)
DS7Z-7831012-AC
C-Pillar Right Hand - Dune
DS7Z-7831013-AC
C-Pillar Left Hand - Dune
DS7Z-7831012-AD
C-Pillar Right Hand - Gray
DS7Z-7831013-AD
C-Pillar Left Hand - Gray
OPERATION
DESCRIPTION
TIME
160023A
2013 Fusion Energi: Test, Charge Battery, Inspect And Protect Wire
Harness Replace The TCU (Do Not Use With Any Other Labor
Operations)
1.0 Hr.
160023B
2013 Fusion Energi: Test, Charge Battery, Inspect And Repair Wire
Harness Replace The TCU (Do Not Use With Any Other Labor
Operations)
1.4 Hrs.
160023C
2013 Fusion Energi: Test, Replace Battery, Reset BMS, Inspect And
Protect Wire Harness Replace The TCU (Do Not Use With Any Other
Labor Operations)
1.1 Hrs.
160023D
2013 Fusion Energi: Test, Replace Battery, Reset BMS, Inspect And
Repair Wire Harness Replace The TCU (Do Not Use With Any Other
Labor Operations)
1.6 Hrs.
PAGE2
TSB 16-0023 (Continued)
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
19A387
PAGE3
CONDITION CODE
42
ELECTRIC - DISCHARGED 12 VOLT BATTERY
TSB 16-0024
FORD:
2012-2015 Focus
This article supersedes TSB 15-0134 to update the Service Labor Time Standards.
ISSUE
Some 2012-2015 Focus Electric vehicles may exhibit a concern with a discharged 12 volt battery.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Disconnect the 12 volt battery. Refer to Workshop Manual (WSM), Section 414-01.
2. Connect the Rotunda Midtronics GR1-190 or GRX-3590 Diagnostic Battery Charger to the vehicle’s battery terminal
posts only. Battery cables must be removed and no other connections, such as body ground, can be in the circuit
during testing.
a. Select diagnostic fast charge.
b. On GR1-190 only - select above 400 km (250 miles) or below 400 km (250 miles) based on vehicle mileage.
c.
Select battery type lead acid.
d. Enter cold cranking amp (CCA) rating of 390 CCA.
3. Did the battery pass the diagnostic fast charge test?
a. Yes - allow battery to fully charge. After charging is complete, reconnect the 12 volt battery. Refer to WSM,
Section 414-01. Proceed to Step 4.
b. No - record the failure code. Replace the battery. Refer to WSM, Section 414-01. Make sure the new 12 volt
battery is fully charged. Using Integrated Diagnostic System (IDS) service tool, perform the battery monitoring
system (BMS) reset after the new battery is connected. Proceed to Step 4.
4. Reprogram the powertrain control module (PCM) to the latest calibration using IDS release 96.05 or higher. Make
sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration
files may also be obtained at www.motorcraftservice.com.
a. When module programming is initiated for the PCM, the IDS will check for coordinated software updates for the
following modules: anti-lock brake system (ABS), battery energy control module (BECM), secondary on-board
diagnostic control module (SOBDM), PCM and transmission control module (TCM). Follow the scan tool
instructions to reprogram all affected modules.
b. Inspect the vehicle communication module (VCM) and cables for any damage. Make sure scan tool connections
are not interrupted during programming.
c.
Connect the VCM to the vehicle’s primary data link connector (DLC). Do not connect the VCM to the gateway
module (GWM) DLC.
d. Turn off all accessories (radio, heated/cooled seats, headlamps, interior lamps, heating, ventilation and air
conditioning (HVAC) system) and close the doors.
e. Disconnect any aftermarket accessories.
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date February 26, 2016
PAGE1
TSB 16-0024 (Continued)
f.
Disable sleep mode, screen saver and hibernation modes on the computer used for IDS.
g. Create all IDS vehicle sessions with key on engine off (KOEO). Starting the vehicle before creating a session will
cause errors within the programming inhale process.
h. Connect a battery charger to the 12 volt battery.
5. Was the vehicle built on or before 11/21/2014?
a. No - procedure complete.
b. Yes - reprogram the GWM. Proceed to Step 6.
6. Was the vehicle built on or before 9/2/2013?
a. No - procedure complete.
b. Yes - check the telematics control unit (TCU) build date / part number. Proceed to Step 7.
7. Is the TCU suffix part letter A or B?
a. No - procedure complete.
b. Yes - replace the TCU. Refer to WSM, Section 415-00.
PART NUMBER
PART NAME
BXT-67R
12 V Battery
DM5Z-19A387-C
Telematics Control Unit
OPERATION
DESCRIPTION
TIME
160024A
2012-2015 Focus Electric: Diagnose And Charge Battery, Reprogram
Modules (Do Not Use With Any Other Labor Operations)
0.7 Hr.
160024B
2012-2015 Focus Electric: Diagnose And Replace Battery, Reprogram
Modules (Do Not Use With Any Other Labor Operations)
0.8 Hr.
160024C
2012-2015 Focus Electric: Diagnose And Charge Battery, Reprogram
Modules, Inspect TCU (Do Not Use With Any Other Labor Operations)
1.1 Hrs.
160024D
2012-2015 Focus Electric: Diagnose And Charge Battery, Reprogram
Modules, Replace TCU (Do Not Use With Any Other Labor Operations)
1.2 Hrs.
160024E
2012-2015 Focus Electric: Diagnose And Replace Battery, Reprogram
Modules, Inspect TCU (Do Not Use With Any Other Labor Operations)
1.3 Hrs.
160024F
2012-2015 Focus Electric: Diagnose And Replace Battery, Reprogram
Modules, Inspect And Replace TCU (Do Not Use With Any Other Labor
Operations)
1.4 Hrs.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
19A387 (Vehicles Built On Or
Before 9/26/2013)
CONDITION CODE
04
PAGE2
TSB 16-0024 (Continued)
BASIC PART NO.
CONDITION CODE
14F642 (Vehicles Built On
9/27/2013 And Through
11/21/2014)
04
67R (Vehicles Built On Or After
11/22/2014)
04
PAGE3
2.0L GTDI - MAY EXPERIENCE IDLE SPEED DIPS - POSSIBLE MIL DTCS P2610 AND/OR P08B9
TSB 16-0025
FORD:
2015-2016 Focus
ISSUE
Some 2015-2016 Focus ST vehicles equipped with 2.0L Gasoline Turbocharged Direct Injection (GTDI) engine may
exhibit an engine speed dip with or without an illuminated malfunction indicator lamp (MIL) and/or diagnostic trouble codes
(DTCs) P2610 and/or P08B9 stored in powertrain control module (PCM) memory.
ACTION
Reprogram the PCM to the latest calibration using IDS release 99.02 or higher. Make sure you are connected to the
internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at
www.motorcraftservice.com.
OPERATION
160025A
DESCRIPTION
TIME
2015-2016 Focus 2.0L GTDI: Retrieve DTCs And Reprogram The PCM
(Do Not Use With Any Other Labor Operations)
0.3 Hr.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage And Emissions Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
RECALEM
CONDITION CODE
04
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date February 26, 2016
PAGE1
INSTRUMENT PANEL WARPED AROUND PASSENGER AIR BAG TRIM
COVER
TSB 16-0026
FORD:
2006-2008 Fusion
MERCURY:
2007-2008 Milan
ISSUE
Some 2006-2008 Fusion and 2007-2008 Milan vehicles may exhibit a warped or distorted instrument panel around the
passenger air bag trim cover.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Is the instrument panel warped around the passenger air bag trim cover?
a. Yes - proceed to step 2.
b. No - this article does not apply. If the passenger air bag trim cover is warped or peeling, it can be serviced
separately. Refer to Workshop Manual (WSM), Section 501-20.
2. Remove the passenger air bag module. Refer to WSM, Section 501-20.
3. For instrument panel surface preparation, and adhesive product preparation, refer to the kit instruction sheet included
with the adhesive product.
4. Remove and discard any large pieces of loose instrument panel foam.
5. Using a 3M™ adhesive and application gun or equivalent, apply the adhesive to the underside of the warped section
or sections of the instrument panel. Make sure the adhesive does not drip onto the air bag wiring.
6. Clamp the instrument panel for 30 minutes. A clean piece of wood, such as a paint stir stick, can be used for even
clamping. (Figure 1)
Figure 1 - Article 16-0026
7. Remove the clamps. Trim any excess adhesive to allow the passenger air bag trim cover to fit flush.
8. If the passenger air bag trim cover is warped or peeling, it can be replaced. Refer to WSM, Section 501-20.
9. Reinstall the passenger air bag module. Refer to WSM, Section 501-20.
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date February 26, 2016
PAGE1
TSB 16-0026 (Continued)
Obtain Locally
Part Description
3M™ Universal Adhesive Clear
3M™ Performance Manual Applicator Gun
Part Number
08107
08190
PART NUMBER
PART NAME
6E5Z-5404338-BB
Passenger Air Bag Trim Cover - Charcoal Black
6E5Z-5404338-BA
Passenger Air Bag Trim Cover - Camel
OPERATION
DESCRIPTION
TIME
160026A
2006-2008 Fusion, 2007-2008 Milan: Apply Adhesive To Secure Any
Warped Sections Following The Service Procedure (Do Not Use With
Any Other Labor Operations)
0.8 Hr.
160026B
2006-2008 Fusion, 2007-2008 Milan: Apply Adhesive To Secure Any
Warped Sections Following The Service Procedure And Replace The Air
Bag Trim Cover (Do Not Use With Any Other Labor Operations)
0.9 Hr.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
5404320
CONDITION CODE
34
PAGE2
3.5L GTDI - COLD START - TICKING/TAPPING OR RATTLE TYPE NOISE
- BUILT ON OR BEFORE 5/29/2015
TSB 16-0027
FORD:
2011-2015 F-150
This article supersedes TSB 15-0131 to update Service Labor Time Standards.
ISSUE
Some 2011-2015 F-150 vehicles equipped with a 3.5L Gasoline Turbocharged Direct Injection (GTDI) engine and built on
or before 5/29/2015 may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine upon
initial start-up that may last for 2-5 seconds after a cold soak of six or more hours.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Check the vehicle build date. Was the vehicle built on or before 5/29/2015?
a. Yes - proceed to Step 2.
b. No - this procedure does not apply. Refer to Workshop Manual (WSM), Section 303-00 for normal diagnosis.
2. Does the customer state a ticking/tapping or rattle type noise occurs from the top front cover area of the engine upon
initial cold start-up that lasts for 2-5 seconds after a cold soak of six or more hours?
a. Yes - proceed to Step 3.
b. No - this procedure does not apply. Refer to WSM, Section 303-00 for normal diagnosis.
3. Replace all four variable camshaft timing (VCT) units and primary timing chain. Refer to WSM, Section 303-01.
PART NUMBER
PART NAME
AT4Z-6256-B
Intake VCT Unit (2 Req)
AT4Z-6C525-B
Exhaust VCT Unit (2 Req)
AT4Z-6279-D
Bolt - Intake VCT (2 Req)
AT4Z-6279-E
Bolt - Exhaust VCT (2 Req)
AT4Z-6268-C
Chain - Primary Timing
AA5Z-9439-A
Gasket - Intake
BL3Z-6584-A
Gasket - Camshaft Cover - Left Side
BR3Z-6584-B
Gasket - Camshaft Cover - Right Side (2011–2012)
DL3Z-6584-B
Gasket - Camshaft Cover - Right Side (2013–2015)
BL3Z-9E583-B
O-ring - High Pressure Pump
BR3Z-8507-C
Gasket - Pump
BR3Z-8527-A
O-ring - Pump
7T4Z-8590-A
Seal - Coolant inlet
XW4Z-6700-AA
Seal - Crank
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date February 26, 2016
PAGE1
TSB 16-0027 (Continued)
PART NUMBER
PART NAME
BR3Z-6020-A
Seal - Front Cover Radial
F5RZ-6A340-B
Bolt - Damper
TA-357
Motorcraft® High Performance Engine RTV Silicone
ZC-30-A
Motorcraft® Silicone Gasket Remover
ZC-31-B
Motorcraft® Metal Surface Prep
VC-3-B
Motorcraft® Orange Antifreeze/Coolant Concentrated
XO-5W30-QSP
Motorcraft® SAE 5W-30 Premium Synthetic Blend Motor Oil
OPERATION
DESCRIPTION
TIME
160027A
2011-2014 F-150 3.5L GTDI: Replace All Four VCT Units And The
Primary Timing Chain (Do Not Use With Any Other Labor Operations)
9.2 Hrs.
160027A
2015 F-150 3.5L GTDI: Replace All Four VCT Units And The Primary
Timing Chain (Do Not Use With Any Other Labor Operations)
9.0 Hrs.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage And Emissions Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
6C525
CONDITION CODE
42
PAGE2
ALUMINUM PANEL CORROSION
TSB 16-0028
FORD:
2000-2003 Ranger
2005-2006 Ford GT
2000-2007 Crown Victoria, Taurus
2007-2010 Explorer Sport Trac
2000-2016 Expedition
2002-2016 Explorer
2004-2016 F-150
2005-2016 Mustang
2013-2016 Fusion
LINCOLN:
2000-2006 Lincoln LS
2000-2007 Town Car
2000-2016 Navigator
2010-2016 MKT
2013-2016 MKZ
2016 MKX
MERCURY:
2003-2004 Marauder
2000-2007 Grand Marquis
2002-2007 Sable
2002-2010 Mountaineer
This article supersedes TSB 06-25-15 to update the update the model years and Service Procedure.
ISSUE
Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion
concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is not
required.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Remove the affected panel from the vehicle and inspect the corrosion concern areas.
2. If an over hem seam sealer is applied to the panel, remove all sealer on the panel as fully as possible.
3. Using a pressurized abrasive blaster or spot blaster, blast the immediate concern areas as required. Fine
sandblasting sand may be utilized. Make sure to follow all health and safety precautions.
4. Smooth all blasted areas using a surface conditioning disc. Featheredge all repair areas.
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date February 26, 2016
PAGE1
TSB 16-0028 (Continued)
5. Using the Sikkens/Akzo Nobel MetaAlloy repair kit (an equivalent repair kit has not been identified at this time), prepare
the concern repair areas following the Technical Data Sheet (TDS) information provided with the kit. Make sure to follow
all directions exactly, as preparation, product dwell and dry times are critical to proper performance.
6. Once the MetaAlloy primer has fully cured per the TDS, apply the refinish primer system for your specific paint system.
Sand the repair areas as required, following all published guidelines for your system.
7. Apply hem seam sealer to all hem areas. Use Lord Fusor® 123EZ, 3M 08329 or equivalent. Allow to flash per the sealer
TDS information.
8. Mix and apply base coat and clear coat following your Ford approved paint system technical information.
9. Reinstall the panel.
Part Number
527924
123EZ
08329
Obtain Locally
Part Description
Sikkens/Akzo Nobel MetaAlloy CI repair kit (3 Piece Box)
Lord Fusor® Non-Sag Seam Sealer (Medium)
3M™ Control-Flow Seam Sealer
WARRANTY STATUS:
Information Only
PAGE2
ROOF OPENING PANEL BLIND - BIND OR DETACHMENT FROM GUIDE
TRACK
TSB 16-0029
FORD:
2011-2014 Edge
LINCOLN:
2010-2014 MKT
2011-2015 MKX
ISSUE
Some 2011-2014 Edge, 2011-2015 MKX and 2010-2014 MKT vehicles equipped with a roof opening panel may exhibit a
condition where the roof opening panel blind(s) are being ripped, detached or will not stay secure to the guide track.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
Replace the driver and passenger side roof opening panel blinds. Refer to Workshop Manual (WSM), Section 501-17.
PART NUMBER
PART NAME
FT4Z-78500A67-A
Blind - Driver Side Roof Opening Panel
FT4Z-78500A66-A
Blind - Passenger Side Roof Opening Panel
OPERATION
160029A
DESCRIPTION
TIME
Replace Both Roof Opening Panel Blinds (Do Not Use With Any Other
Labor Operations)
0.3 Hr.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
78500A67
CONDITION CODE
01
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date February 26, 2016
PAGE1
TAILGATE AJAR LIGHT AND/OR WARNING MESSAGE DISPLAYED IN
THE INSTRUMENT PANEL CLUSTER (IPC) - BUILT ON OR BEFORE
10/28/2015
TSB 16-0030
FORD:
2016 F-150
ISSUE
Some 2016 F-150 vehicles built on or before 10/28/2015 may exhibit a tailgate ajar light and/or warning message
displayed in the instrument panel cluster (IPC) with the tailgate fully closed.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Inspect the left and right side tailgate latch assemblies. Is there a metal back on the inside of the latch? (Figures 1- 2)
Figure 1 - Article 16-0030
Figure 2 - Article 16-0030
a. Yes - proceed to Step 6.
b. No - proceed to Step 2.
2. Replace the left and right tailgate latches and latch actuating rods. Refer to the Workshop Manual (WSM), Section
501-14.
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date February 29, 2016
PAGE1
TSB 16-0030 (Continued)
a. Make sure the left and right side actuating rods are positioned in the clips they release the latches at the same time.
b. Do not reinstall the tailgate access panel until Step 10 is complete.
3. Is the tailgate ajar switch wiring harness connector unplugged and secured? (Figure 3)
Figure 3 - Article 16-0030
a. Yes - proceed to Step 6.
b. No - proceed to Step 4.
4. Install the delete cap onto the tailgate ajar switch wiring harness connector. (Figure 4)
Figure 4 - Article 16-0030
5. Loop a cable tie strap around the tailgate ajar switch wiring harness retainer and delete cap retainer. Tighten the cable
tie strap to prevent rattle. (Figure 5)
Figure 5 - Article 16-0030
a. Make sure the wiring harness does not rattle when closing the tailgate.
PAGE2
TSB 16-0030 (Continued)
6. Reprogram the body control module (BCM) using As-Built data. Make sure you are connected to the internet when
entering module programming to obtain the latest updates. Calibration files may also be obtained at
www.motorcraftservice.com.
7. Verify the tailgate ajar light and/or message is no longer displayed in the IPC when the tailgate is open.
8. Make sure the tailgate step functions correctly, if equipped.
9. Make sure the key fob and tailgate buttons function correctly.
10. Make sure the tailgate lock functions correctly.
Obtain Locally
Part Description
Avery Dennison Cable Tie Strap 177.8 mm (7" ) Ladder
Style - Black Heat Stabilized
Part Number
08472
PART NUMBER
PART NAME
3L3Z-9943150-AA
Latch - Right/Left Side (2 Req)
FL3Z-99431A78-B
Latch Rod - Right/Left Side wo/ Flexible Step (2 Req)
FL3Z-99431A79-A
Latch Rod - Left Side w/ Flexible Step
FL3Z-99431A78-A
Latch Rod - Right Side w/ Flexible Step
9L3Z-5421952-A
Clip - Latch Rod Retainer (2 Req)
W717588-S450
Bolt - Latch (2 Req)
2L1Z-14A666-AA
Delete Cap
OPERATION
DESCRIPTION
TIME
160030A
2016 F-150: Inspect The Tailgate Latch Assemblies And Reset The AsBuilt Data In The BCM (Do Not Use With Any Other Labor Operations)
0.3 Hr.
160030B
2016 F-150: Inspect The Tailgate Latch Assemblies Replace Both
Tailgate Latches And Reset The As-Built Data In The BCM (Do Not Use
With Any Other Labor Operations)
0.6 Hr.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
9943150
PAGE3
CONDITION CODE
42
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
February 2016
Customer Satisfaction Program 15N04
Programa de satisfacción del cliente 15N04
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At The Lincoln Motor Company, we are committed not only to building high quality, dependable
products, but also to building a community of happy, satisfied customers. To demonstrate that
commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the
VIN shown above.
Why are you
receiving this notice?
Your vehicle is equipped with an embedded modem that, with an active
MyLincoln Mobile account, provides you with access to premium services
on your vehicle through an application on your smart phone. A four-year
subscription was included with your vehicle at the time of purchase.
The embedded modem in your vehicle currently operates on a cellular
network that is being decommissioned. If you utilize the MyLincoln Mobile
service, this will result in a loss of wireless connectivity with your vehicle.
To help prevent loss of service, The Lincoln Motor Company is offering to
upgrade your vehicle’s embedded modem. This coverage is automatically
transferred to subsequent owners.
If you would like more information about the MyLincoln Mobile service, or
would like to activate your service and take advantage of this program,
additional information can be found on the Lincoln Owner web site.
Navigate to Owner.Lincoln.com then select “SYNC & How-Tos,” “Vehicle
Features,” then “Remote Features.”
NOTE: Cellular network decommissioning will not impact control or
performance of your vehicle. If you do not utilize the MyLincoln Mobile
service, you will not notice the effects of the decommissioning.
What will Lincoln and
your dealer do?
The Lincoln Motor Company has authorized your dealer to, at your request,
replace the embedded modem free of charge (parts and labor). This is a
one-time repair program, which expires five years from the warranty start
date of your vehicle.
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
If you use the MyLincoln Mobile service and want to maintain connectivity
What should you do?
 Copyright 2016 The Lincoln Motor Company – A Ford Motor Company Brand
with your vehicle, please contact your dealer and request a service date for
Customer Satisfaction Program 15N04. Provide the dealer with the VIN of
your vehicle, which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
Owner.Lincoln.com for dealer addresses, maps, and driving instructions.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner. You received this notice
because our records indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is: Owner.Lincoln.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de
Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and
one of our representatives will be happy to assist you. Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time). If you
wish to contact us through the Internet, our address is:
www.Fleet.Ford.com.
As part of the Lincoln community, we appreciate your attention to this important matter and your
continued loyalty.
The Lincoln Motor Company
 Copyright 2016 The Lincoln Motor Company – A Ford Motor Company Brand
Michael A. Berardi
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
February 9, 2016
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 15N05
Certain 2011-2012 Model Year F-150 Vehicles with 3.5L EcoBoost Engine
Electric Vacuum Pump Extended Coverage
PROGRAM TERMS
This program extends the warranty coverage of the Electric Vacuum Pump (EVP) to 10 years of
service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. This is a
one-time repair program. If a vehicle has already exceeded either the time or mileage limits, this
extended warranty coverage will last through July 30, 2016. Coverage is automatically transferred to
subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant
F-150
Build Dates
Dearborn
July 29, 2010 through October 25, 2012
Kansas City
August 4, 2010 through August 20, 2012
2011-2012
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
In some of the affected vehicles, condensation from the charge air cooler may enter the EVP. The
condensation will damage the EVP, resulting in excessive noise and eventual failure of the EVP.
SERVICE ACTION
For vehicles that exhibit a noisy or inoperative EVP, dealers are to install a new EVP and revised
vacuum hose. This service must be performed at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of February 15, 2016. Dealers should repair any
affected vehicles that exhibit a noisy or inoperative EVP, whether or not the customer has received a
letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letter
 Copyright 2016 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Michael A. Berardi
 Copyright 2016 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 15N05
Certain 2011-2012 Model Year F-150 Vehicles with 3.5L EcoBoost Engine
Electric Vacuum Pump Extended Coverage
OASIS ACTIVATION
OASIS will be activated on February 9, 2016.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
SOLD VEHICLES
Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for
repairs.
TITLE BRANDED / SALVAGED VEHICLES
Vehicles with cancelled warranties are not eligible for this service action.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:


For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty
and policy guidelines for related damage claims. No SSSC approval is required for these
vehicles:
o Ford vehicles – 3 years or 36,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
OWNER REFUNDS
 Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer
expires July 30, 2016.
 Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter.
There is no expiration date for emergency repair refunds. Non-covered repairs, or those
judged by Ford to be excessive, will not be reimbursed.
 Refunds will only be provided for the cost associated with EVP replacement.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
 Copyright 2016 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 15N05
Certain 2011-2012 Model Year F-150 Vehicles with 3.5L EcoBoost Engine
Electric Vacuum Pump Extended Coverage
CLAIMS PREPARATION AND SUBMISSION
 This is a one-time repair program and also applies to vehicles that are within the New Vehicle
Limited Warranty coverage period. When a vehicle is determined to exhibit this concern,
repairs should be claimed against Program Code 15N05.
 Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
o DWE: refer to ACESII manual for claims preparation and submission information.
o OWS: when entering claims in DMS software, select claim type 31: Field Service Action.
The FSA number (15N05) is the sub code.
 Additional labor and/or parts must be claimed as related damage on a separate repair line
from the FSA.
 Submit refunds on a separate repair line.
- Program Code: 15N05
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
 Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
 Copyright 2016 Ford Motor Company
ATTACHMENT II
Page 1 of 1
Customer Satisfaction Program 15N05
Certain 2011-2012 Model Year F-150 Vehicles with 3.5L EcoBoost Engine
Electric Vacuum Pump Extended Coverage
LABOR ALLOWANCES
Description
Replace Electric Vacuum Pump and Vacuum Hose
Labor Operation
Labor Time
15N05B
0.6 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number
Description
BL3Z-2A451-B
Electric Vacuum Pump Kit (Includes Vacuum Hose)
6E5Z-14526-CA
Fuse 40A
Order Quantity
1
1 (if needed)
The DOR/COR number for this program is 51018.
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS
RETENTION AND RETURN POLICIES.”
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2016 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 3
CUSTOMER SATISFACTION PROGRAM 15N05
CERTAIN 2011-2012 MODEL YEAR F-150 VEHICLES EQUIPPED WITH 3.5L
ECOBOOST ENGINE — ELECTRIC VACUUM PUMP EXTENDED COVERAGE
OVERVIEW										
													
In some of the affected vehicles, condensation from the charge air cooler may enter the Electric Vacuum
Pump (EVP). The condensation will damage the EVP, resulting in excessive noise and eventual failure of
the EVP.
SERVICE PROCEDURE
1. Inspect fuse F64 in the Battery Junction Box (BJB). Is fuse F64 open? See Figure 1.
		 Yes - Replace the fuse and proceed to Step 3.
		 No - Proceed to Step 2.
FUSE F64
BATTERY JUNCTION
BOX (BJB)
1554A
FIGURE 1
2. Start the engine and press the brake pedal five times within five seconds. Is the EVP inoperative or 		
excessively noisy?
		
		 Yes - Proceed to Step 3.
		 No - This program does not apply. Please follow the Workshop Manual (WSM) procedures in 		
		
Section 206-00 for normal diagnosis.
3. Replace the EVP. Please follow the WSM procedures in Section 206-07. Proceed to "Vacuum Hose 		
Installation" on Page 2 after replacement of the EVP is completed.
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
2/2016
STUD FOR
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STUD FOR
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STUD FOR
ATTACHMENT III
PAGE 2 OF 3
CUSTOMER SATISFACTION PROGRAM 15N05
Vacuum Hose Installation
1. Disconnect the vacuum hose from the following locations (see Figures 2a and 2b):
a.
b.
c.
d.
Air cleaner outlet pipe - for vehicles equipped with an aspirator.
Brake booster.
Brake vacuum supply hose.
Intake manifold.
2. Disconnect the vacuum hose pin-type retainer, remove and discard the vacuum hose. See Figure 2a.
PIN-TYPE
RETAINER
C
D
VACUUM
HOSE
B
VACUUM
HOSE
(VEHICLES WITH
ASPIRATOR)
A
1554E
			
FIGURE 2a					
FIGURE 2b
STUD FOR
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STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
2/2016
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 3 OF 3
CUSTOMER SATISFACTION PROGRAM 15N05
NOTE: During installation of the new vacuum hose, verify the alignment mark on the vacuum hose is 		
aligned with the barb on the intake manifold. See Figure 3b.
3. Install the new vacuum hose and connect the pin-type retainer. See Figure 3a.
4. Connect the vacuum hose at the following locations (see Figure 3a and 3b):
a. Brake booster.
b. Brake vacuum supply hose.
c. Intake manifold.
PIN-TYPE
RETAINER
C
B
A
1554F
			
FIGURE 3a					
FIGURE 3b
5. If the vacuum hose removed from the vehicle is equipped with an aspirator (see Figures 2a and 2b), a 		
pipe cap (supplied with new vacuum hose) will need to be installed on the air cleaner outlet pipe.		
See Figure 4.
AIR CLEANER
OUTLET PIPE CAP
STUD FOR
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STUD FOR
MISSING NUT
1554G
FIGURE 4
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
2/2016
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PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
February 2016
Customer Satisfaction Program 15N05
Programa de satisfacción del cliente 15N05
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable
products, but also to building a community of happy, satisfied customers. To demonstrate that
commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with
the VIN shown above.
Why are you
receiving this notice?
Ford Motor Company is extending the warranty coverage of your vehicle’s
electric vacuum pump to a total of 10 years or 150,000 miles from the
warranty start date, whichever occurs first.
If your vehicle has already exceeded the time or mileage limits listed above,
this extended warranty coverage will last through July 30, 2016. Coverage
is automatically transferred to subsequent owners.
Your vehicle’s electric vacuum pump may need service if you notice one or
more of the following conditions:
 Excessive noise or vibration from the left front fender area while
applying the brakes, particularly when the vehicle is first started.
 A change in brake pedal feel or effort when the vehicle is first
started.
 Blown fuse F64 in the power distribution box.
If you experience any of these conditions you should have your vehicle
serviced by your dealer.
What will Ford and
your dealer do?
If your vehicle's electric vacuum pump requires replacement and your
vehicle is within the indicated time/mileage limitations, Ford Motor Company
has authorized your dealer to replace it free of charge (parts and labor).
This is a one-time repair program.
How long will it take?
If the electric vacuum pump requires replacement, the time needed for this
repair is less than one-half day. However, due to service scheduling
requirements, your dealer may need your vehicle for a longer period of time.
 Copyright 2016 Ford Motor Company
What should you do?
You do not need to return to your dealer for this repair unless you have a
noisy or inoperative electric vacuum pump. Please keep this letter in your
vehicle’s glove compartment as a reminder of the extended warranty
coverage for your covered component. If the electric vacuum pump
requires replacement, and your vehicle is within the indicated time/mileage
limitations, contact your dealer for a service date. Provide the dealer with
the VIN of your vehicle and request a service date for Customer Satisfaction
Program 15N05. The VIN is printed near your name at the beginning of this
letter. Your dealer will replace the part at no charge.
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
Have you previously
paid for this repair?
If you paid to have this service done before the date of this letter, you may
be eligible for a refund. Refunds will only be provided for service related to
replacement of the electric vacuum pump. To verify eligibility and expedite
reimbursement, give your paid original receipt to your dealer before July 30,
2016. To avoid delays, do not send receipts to Ford Motor Company.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner. You received this notice
because our records indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de
Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish
to contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
As part of the Ford community, we appreciate your attention to this important matter and your
continued loyalty.
Ford Customer Service Division
 Copyright 2016 Ford Motor Company
Michael A. Berardi
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
February 18, 2016
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Special Field Action 16L01
Certain 2016 Model Year F-750 Vehicles
Vehicle Certification Label Replacement
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
F-750
2016
Ohio Assembly Plant
April 29, 2015 through November 10, 2015
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS ACTION
In all of the affected vehicles, the Vehicle Certification Label understates the intended Gross Axle
Weight Rating (GAWR) capability of either the front or rear axle assemblies. The stated GAWR is
inconsistent with the GAWR that customers ordered and are relying upon for their modifications.
SERVICE ACTION
Dealers are to contact the Special Service Support Center (SSSC) via the SSSC web contact site to
obtain an updated Vehicle Certification Label and an Incomplete Vehicle Manual (IVM) Label.
Dealers will install the revised Vehicle Certification Label on the affected vehicle. For vehicles in the
possession of a final stage manufacturer, the final stage manufacturer will document the revised IVM
Label and install on the affected vehicle’s IVM. This service must be performed on all affected
vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of February 29, 2016. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
EXPIRATION DATE
This program has an expiration date of February 28, 2017. We encourage dealers to complete this
service as soon as possible.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letter
 Copyright 2016 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Michael A. Berardi
 Copyright 2016 Ford Motor Company
ATTACHMENT I
Page 1 of 1
Special Field Action 16L01
Certain 2016 Model Year F-750 Vehicles
Vehicle Certification Label Replacement
OASIS ACTIVATION
OASIS will be activated on February 18, 2016.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February 18,
2016. Owner names and addresses will be available by March 11, 2016.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
STOCK VEHICLES
 Correct all affected units in your new vehicle inventory before delivery.
SOLD VEHICLES
 Owners of affected vehicles will be directed to dealers for repairs.
 Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this Field Service Action.
CLAIMS PREPARATION AND SUBMISSION
 Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
o DWE: refer to ACESII manual for claims preparation and submission information.
o OWS: when entering claims in DMS software, select claim type 31: Field Service Action.
The FSA number 16L01 is the sub code.
 EXPIRATION DATE: This program expires February 28, 2017.
 Copyright 2016 Ford Motor Company
ATTACHMENT II
Page 1 of 1
Special Field Action 16L01
Certain 2016 Model Year F-750 Vehicles
Vehicle Certification Label Replacement
LABOR ALLOWANCES
Description
Replace the Vehicle Certification Label and Incomplete
Vehicle Manual Label
Labor Operation
Labor Time
16L01B
0.4 Hours
PARTS REQUIREMENTS
Description
Order Quantity
Vehicle Certification Label and Incomplete Vehicle Manual Label (VIN Specific)
1 Set
SSSC Web Part Order Tool:
Please submit a part order contact using the SSSC link at the bottom of the OASIS VIN report screen.
 Provide your name, dealership P/A code, and mailing address.
 Using the “Dealer Comments” field, request labels for program 16L01.
DEALER PRICE
Dealers will not be charged for labels ordered for this program.
 Copyright 2016 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 2
SPECIAL FIELD ACTION 16L01
CERTAIN 2016 MODEL YEAR F-750 VEHICLES — VEHICLE CERTIFICATION
LABEL REPLACEMENT			
OVERVIEW
In all of the affected vehicles, the Vehicle Certification Label understates the intended Gross Axle Weight
Rating (GAWR) capability of either the front or rear axle assemblies. The stated GAWR is inconsistent
with the GAWR that customers ordered and are relying upon for their modifications. Dealers are to install
a revised Vehicle Certification Label. For vehicles in the possession of a final stage manufacturer, the final
stage manufacturer will document the revised Incomplete Vehicle Manual (IVM) Label and install on the
affected vehicle's IVM.
SERVICE PROCEDURE
NOTE: Do not attempt to reposition the labels. Once the adhesive touches the surface, any attempt to 		
		 remove it will cause label damage.
1. Replace the Vehicle Certification Label. See Figure 1.
a.
		
b.
		
c.
Locate and remove the Vehicle Certification Label located on the front drivers side door			
opening area.
Adhere all the pieces of the original label to the paper provided with the new labels, and return 		
to Ford Motor Company in the envelope provided.
Remove all residual adhesive and install the new label in the same location as the original.
REGULAR CAB
AND SUPER CAB
CREW CAB
FIGURE 1
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
2/2016
1601A
ATTACHMENT III
PAGE 2 OF 2
SPECIAL FIELD ACTION 16L01
NOTE: If the vehicle is no longer in the possession of a final stage manufacturer, the IVM may not be
present in the vehicle. If the IVM is not present in the vehicle, no additional service is required.
NOTE: If the IVM is not present, the replacement IVM Label must be returned to Ford Motor Company.
2. Locate the IVM and replace the IVM Label with an updated label. See Figure 2.
a.
b.
		
c.
Locate and remove the original IVM Label from the IVM.
Adhere all the pieces of the original label to the paper provided with the new labels, and return 		
to Ford Motor Company in the envelope provided.
Install the new label in the same location as the original.
IVM
LABEL
1601B
FIGURE 2
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CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
2/2016
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
February 2016
Special Field Action 16L01
Aviso de Revisión de Seguridad 16L01
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
It has come to our attention that the Vehicle Certification Label for your vehicle, with the VIN shown
above, may be incorrect. We apologize for this inconvenience and want to correct this condition. Our
commitment, together with your dealer, is to provide you with the highest level of service and support.
What is the issue?
On your vehicle, it may be possible the Vehicle Certification Label
understates the intended Gross Axle Weight Rating (GAWR) capability of
either the front or rear axle assemblies. This is inconsistent with the GAWR
that your vehicle was ordered and equipped with.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to replace the Vehicle
Certification Label free of charge (parts and labor).
This Special Field Action will be in effect until February 28, 2017, regardless
of mileage.
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
Call your dealer without delay. Provide your dealer with your VIN, which is
provided above, and request that your dealer order the replacement labels
for Special Field Action 16L01. Labels should arrive at your dealer within a
week after ordering.
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
 Copyright 2016 Ford Motor Company
Can we assist you
further?
(continued)
Para asistencia en
Español
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
Visite nuestro sitio web para ver este anuncio en Español al siguiente
dirección: https://es.owner.ford.com/tools/account/maintenance/recalls.html
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de
Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
Thank you for your attention to this important matter.
Sincerely,
Ford Customer Service Division
 Copyright 2016 Ford Motor Company
ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR FEBRUARY 2016
45633
45635
45638
45639
45640
45643
45646
Some 2016 F-650/750 vehicles equipped with 6.7L diesel may exhibit a engine that runs rough only during
PTO operation, split-shaft mode. If one or more Cylinder Contribution/Balance DTC's are present P0263,
P0266, P0269, P0272, P0275, P0278, P0281, P0284 during PTO operation it maybe due to an imbalance
being introduced into the system by the upfitters equipment. If the rough engine operation is only present
during PTO operation  do not perform any repairs at this time. Engineering is aware of this concern. Monitor
OASIS for future updates.
Some 2015 F-150 vehicles built on/or before 11/30/2015 and equipped with a universal transmitter may exhibit
poor range while attempting to operate a garage door. A poor range concern may be present if the battery was
weak in the original transmitter used to program the universal transmitter. If the universal transmitter is
inoperative at any distance, refer to the Workshop Manual (WSM), Section 419-02 for normal diagnostics. If
the universal transmitter functions properly at a very close distance, poorly at normal distances and the battery
of the original transmitter was good when programming the universal transmitter, then replace the sun visor.
The sun visor has been updated for this concern. Refer to the parts catalog for the appropriate part number
required for each vehicle.
Some 2016 F-53 Motorhome Chassis and F-59 Commercial Stripped Chassis vehicles equipped with a 6.8L
engine may exhibit a Malfunction Indicator Lamp (MIL) with Diagnostic Trouble Code (DTC) P0300 (Random
Misfire Detected) And/Or P0301-P0310 (Cylinder 1-10 Misfire Detected) present in Powertrain Control Module
(PCM) memory with no perceived drivability symptoms present. Replacing the PCM will not resolve the
customers concern. Clear any DTCs. Perform the Misfire Monitor Neutral Profile Correction procedure using
the Ford Integrated Diagnostic System (IDS) scan tool or equivalent. Engineering is aware of this condition
and is investigating. No other repairs should be attempted at this time. If the vehicle exhibits legitimate misfire
driveability concerns refer to the Powertrain Control/Emission Diagnostic (PC/ED) for the DTC(s) retrieved.
Monitor OASIS for future updates.
Some 2014-2016 Transit Connect built on or before 10/25/2015 and equipped with 4.2-inch (107 mm) display
screen may exhibit a concern in which the clock will not accept a time update, after a drained battery condition.
This is because the BCM (Body Control Module) may have reverted back to the original manufacturing date.
To update the time follow this procedure: 1) adjust the date to a future date. 2) adjust the time. 3) adjust the
date back to current date. Setting the date to the future will force the BCM to update the date. Once the BCM
and the FCDIM (Front Control Display/Interface Module) have the same date, the time will update correctly.
This concern is under investigation.
Some 2015-2016 Edge/MKX and 2013-2016 Explorer/Taurus vehicles may exhibit a condition where automatic
transmission fluid (ATF) may appear to be leaking from the power transfer unit (PTU) temperature sensor. ATF
in the area of the PTU temperature sensor may be the result of a leaking right hand (RH) intermediate shaft
seal deflector. Replacement of the PTU temperature sensor will not resolve this condition. To correct the
condition replace the RH intermediate shaft seal. Refer to Workshop Manual, Section 308-07. Use applicable
labor operation listed in the Service Labor Time Standard (SLTS) manual, Section 7
Some 2016 Explorer vehicles built on or before 1/26/2016 may exhibit a rear door lock rod that has limited
travel or a rear door that does not open. This may be due to the door lock rod binding against the door panel
lock rod insert. Do not replace the door latch for this condition. The lock rod should pass through the grommet
insert with no restrictions. Remove the door panel and use a round file to remove enough material from the
inside of the insert to allow the lock rod to pass through with no interference. Verify that the sound pad
attached to the inside of the door trim panel is in position and not interfering with any panel attachment
locators. If the condition remains after verifying the lock rod clearance, continue with normal diagnostics.
Continue to monitor oasis for updates.
Some 2015-2016 Edge/Focus/F150/Mustang, or 2016 Explorer/Escape vehicles equipped with a 4.2 inch
display and SYNC Software version v5.5-v5.8 that were built on or before 1/24/2016 may experience concerns
with unable to pair or connect a Bluetooth device to SYNC. In some cases a message stating -Initializing BT.
Please try again. may also be displayed when attempting to pair or connect a device. If any of these
concerns is present, update the Accessory Protocol Interface Module (APIM) to the latest level of SYNC
software using Standard Programming found in Workshop Manual (WSM) Section 415-00. If the vehicles
SYNC software is at version 5.9 or higher this message does not apply. For warranty claiming, use causal part
14D212 and applicable labor operation from Section 10 of the SLTS Manual.
1 of 3
ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR FEBRUARY 2016
45647
45648
45655
45658
45661
45665
45670
Some 2013-2016 Taurus Police and Explorer Police vehicles may exhibit a reduced top speed after a
transmission fluid service with unapproved fluid. The use of unapproved fluid or improper transmission fluid
level can lead to reduced vehicle performance and transmission damage, and is not covered under warranty.
Use only Mercon LV Automatic Transmission Fluid, XT-10-QLVC (US), CXT-10-LV12 (Canada). Use only the
Transmission Fluid Exchanger process when performing service intervals. Check and adjust transmission fluid
level only at normal operating temperatures of 82Å’C-93Å’C (180Å’F-200Å’F). The fluid adjustment procedure
requires using the appropriate service tool to verify fluid temperature. For optimum performance at high
speeds, adjust fluid level to the top of the "MIN" mark on the dipstick.
Some 2016 Explorer, Taurus, Flex, Edge, MKX, MKT, MKS, and MKZ vehicles equipped with 6F50/6F55
transmission may exhibit no reverse, 3rd and 5th gear along with Diagnostic Trouble Codes (DTC)P0756 and
P2701. This condition may be caused by incorrect machining of the direct clutch cylinder/tone wheel (7F283)
resulting in a snap ring being out of position. If the direct clutch hub (7G384)is found to be damaged, the
following parts must also be replaced: direct clutch return spring 7F235, direct clutch cylinder/tone ring 7F283,
direct clutch snap ring 7C122, and seal kit 7153. Follow the disassembly and assembly procedures in the
Workshop Manual (WSM), Section 307-01. Claim applicable labor operations in section 7 of Service Labor
Time Standards (SLTS) manual.
Some 2008-2016 Ford/Mercury/Lincoln vehicles equipped with SYNC may exhibit a message indicating
Vehicle Needs 200 Miles on it to perform a Vehicle Health Report (VHR). If this message is displayed, inspect
for an aftermarket device that is plugged into the Data Link Connector (DLC). Refer to Workshop Manual
(WSM), Section 418-00 Module Communications Network, Description and Operation. If an aftermarket device
is found, do not perform a repair or attempt a module update as the device must be removed from the DLC for
SYNC VHR to operate properly. After removing an aftermarket device, cycle the ignition key once and perform
a short drive to update the odometer reading. If the SYNC VHR is still not operating properly, refer to the
WSM, Section 415-00 Information and Entertainment System for diagnosis by DTC or symptom.
Some 2016 Fiesta vehicles built on 9/15/2015 and through 12/15/2015 equipped with EATC needs to be set
on high auto for the heat to operate. Reprogram the heating ventilation and air conditioning (HVAC) module to
latest calibration using the Integrated Diagnostic System (IDS) release 99.02 or higher. Make sure you are
connected to the internet when entering module programming to obtain the latest updates. Calibration files
may also be obtained at www.motorcraftservice.com. Use causal part 19980 and applicable labor operations in
section 10 of the Service Labor Time Standards (SLTS) manual.
2011-2016 vehicles equipped with air conditioning (A/C) may exhibit an A/C system that is inoperative due to
lack of A/C compressor engagement and with/with out Powertrain Control Module (PCM) DTC P0645. PCM
strategy may disable A/C compressor operation. Install Integrated Diagnostic Service (IDS) Tool and
Select>PCM>PCM PID Data>OSC PID>ACC_CMD PID to verify A/C compressor clutch engagement. If the
A/C compressor clutch can be commanded, using IDS PCM PIDS Active Commands, PCM replacement will
not resolve the condition. Continue with normal updated diagnostics listed in Professional Technician Society
(PTS) On-line Work Shop Manual (WSM) Section 412-00.
All 2013-2016 Escape vehicles exhibit a frayed/cut short appearance at the front edge of the headliner near
the windshield. This is a normal characteristic of the headliner and no repairs should be attempted.
Some Vehicles will exhibit a no start condition after instrument cluster replacement due to proper
Programmable Module Installation (PMI) not being performed. Instrument clusters with a Passive Anti-Theft
System (PATS) are sent to the dealer with PATS configured to factory As Built specifications. Therefore PMI is
required to properly configure the vehicles PCM to the new instrument cluster at time of installation. Failure
to perform the PMI programming can result in a no start condition after installation. Refer to Workshop Manual
section 418-01 under General Procedures for proper PMI instructions.
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Some 2016 Escape and Focus vehicles equipped with a Front Control Display Interface Module (FCDIM) may
exhibit the inability to store AM/FM presets and/or preset buttons work erratically. Engineering is currently
investigating this concern through the quicker service fix (QSF) process. Until a new service procedure and/or
parts are available do not attempt repair. Refer to Workshop Manual (WSM) Section, 415-00 for normal
diagnostics. To assist with the investigation use the Report A Vehicle Concern link at the bottom of the Oasis
report and submit a Global Concern Report (GCR). Continue to monitor OASIS for updates.
Some 2012-2016 Focus,2013-2016 Escape and 2015-2016 MKC vehicles built on or before 09/09/2015 may
exhibit a crunching or creaking-type noise from the front suspension on low speed turns and over bumps.
Workshop Manual (WSM), Section 204-00 Suspension system > Diagnosis and Testing > Symptom chart for
NVH concerns has been updated to address this condition.
Some 2013-2016 Fusion Hybrid or MKZ Hybrid vehicles may exhibit a Malfunction Indicator Lamp (MIL)
illuminated and/or an Advance Trac lamp with various DTCs related to the Evaporative Emissions Leak
Detection Control Module and/or a reference voltage related DTCs. DTCs P24BB, P2401, P2138, P193B,
P1575, P1450, P0643, P0532, P0463, P0453, P0451, P0442, P0109, P0108 have been reported. For this
condition, check C3809 at the Evaporative Emissions Leak Detection Control Module for the presence of
corrosion. If corrosion is found, replace the connector using pigtail kit WPT-1349 (DU2Z-14S411-TA) and
inspect the pins of the the Evaporative Emissions Leak Detection Control Module for corrosion and replace if
necessary. Use applicable wire repair labor operations in Section 10 of SLTS.
Some 2015-2016 F-150 vehicles may have a concern where the safety belt retractor webbing does not extract
from the stowed position. This may be due to a normal condition which happens when the seatbelt retracts at
a high rate of speed. To release the seat belt: 1. Slowly extract the seat belt webbing to tighten the roll on the
retractor. Only a few millimeters are required to release the locked retractor. 2. Allow the extracted webbing to
retract and the locked condition will release. By following these instructions the webbing will once again extract
freely. If a safety belt concern still exists, refer to Workshop Manual (WSM), Section 501-20A for normal
diagnostics.
Some 2013-2016 Fusion/Escape/MKT/Flex/MKS/Taurus, 2015 MKZ/MKC/Edge and 2016 MKX vehicles may
exhibit various radio concerns including: speaker static with key-off, no audio after vehicle is first started with
Diagnostic Trouble Code (DTC) U0184, no volume control, or a stuck CD with no slot blockage. Prior to
starting normal diagnosis for any of these conditions, verify the ACM is at the latest calibration using IDS
version 99.02 or higher. Make sure you are connected to the internet when entering module programming to
obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. Use the
applicable labor operation in section 11 of the SLTS manual and causal part 18C869 when claiming this repair.
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