21-01-080H
Service Bulletin Details
Public Details for: 21-01-080H
When asked to provide the modem information, the universal subscriber identity module (usim) information is not available. This bulletin describes the 3-part software to correct this condition and activate blue link services.
Models from 2018
2018 HYUNDAI ELANTRA |
2018 HYUNDAI IONIQ ELECTRIC |
2018 HYUNDAI IONIQ HYBRID |
2018 HYUNDAI SANTA FE |
2018 HYUNDAI SONATA |
Models from 2017
2017 HYUNDAI ELANTRA |
2017 HYUNDAI IONIQ HYBRID |
2017 HYUNDAI SANTA FE |
2017 HYUNDAI SANTA FE SPORT |
2017 HYUNDAI SONATA |
2017 HYUNDAI TUCSON |
Models from 2016
2016 HYUNDAI SANTA FE SPORT |
2016 HYUNDAI SONATA |
2016 HYUNDAI SONATA HYBRID |
2016 HYUNDAI TUCSON |
GROUP NUMBER CAMPAIGN 21-01-080H MODEL(S) DATE Elantra (AD/ADa), Ioniq Hybrid/Electric (AE HEV/ DECEMBER, 2021 EV), Santa Fe Sport (AN), Technical Service Bulletin Santa Fe (NC), Sonata/ Sonata Hybrid/Sonata Plug-in (LFa/LF HEV/LF PHEV), Tucson (TL) SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972) IMPORTANT *** Retail Vehicles *** Dealers must perform this Service Campaign on all affected vehicles whenever an affected vehicle is in the shop for any maintenance or repair. When a vehicle arrives at the Service Department, access Hyundai Motor America's "Vehicle Information" screen via WEBDCS to identify open Campaigns. Description: When asked to provide the Modem Information, the Universal Subscriber Identity Module (USIM) information is not available. This bulletin describes the 3-part Software to correct this condition and activate Blue Link Services. Applicable Vehicles: Certain 2016-18MY Sonata (LFa), 2017-18MY Elantra (AD/ADa), 2017-2018MY Santa Santa Fe Sport (AN), 2016-17MY Tucson (TL), 2016MY Sonata Hybrid (LF HEV), 2017-2018MY Santa FeFe Fe (NC), 2017-2018MY Sonata Plug-in Hybrid (LF PHEV), 2018MY Ioniq Electric (AE EV), 2017-2018MY Ioniq Hybrid (AE HEV) equipped with Standard AVN 4.0 Head Units. NOTICE 1) Customer must be enrolled into Blue Link. If not, no further action is required. 2) Take a photo of missing USIM information. 3) Ensure that the battery is sufficiently charged, and the vehicle is set to “IGN On” to prevent a battery drain during the update. 4) Do not remove the SD Card or turn off the ignition switch during the update. This will prevent the update from occurring. 5) If USIM is missing after update, or Blue Link does not activate, consult Service Desk (1-866433-2537). Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972) Parts Information: Software Type Model Part Number Sonata/Sonata Hybrid/Sonata Plug-in (LFa/LF HEV/LF PHEV) Santa Fe Sport (AN) Comment A set of three SD Cards have been sent to your Dealership. Elantra (AD/ADa) AVN Firmware Flash Image CAMP972SDCARDS Tucson (TL) Santa Fe (NC) Ioniq Electric/Ioniq Hybrid (AE EV/AE HEV) Lost or replacement Cards can be ordered through your facing PDC if needed. NOTE: Firmware provided will include 3 separate SD cards: Enable, Disable, Recovery. After Firmware Flash is complete, return original SD card back into the Customer’s vehicle, and confirm Blue Link services are activated, and functional. TSB #: 21-01-080H Page 2 of 13 SUBJECT: SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972) Warranty Information: Model Op. Code Operation Op. Time Causal Part Elantra (AD) 96560F2100UAT (AD) Ioniq Electric & Ioniq Hybrid (AE EV/AE HEV) 96560G2200PGB (AE EV/AE HEV) Santa Fe (NC) Cause Code M73 ZZ3 96560B851004X (NC) 10D193R0 Sonata Hybrid (LF HEV) 96560E65004X (LF HEV) AVN 4.0 SW Flash Sonata Plug-in (LF PHEV) 0.5 M/H 96560E6UA04X (LF PHEV) Tucson (TL) 96560D32104X (TL) Sonata (LFa) 96560C20004X (LFa) 10D193R1 96560F2100UAT (ADa) Elantra (ADa) Santa Fe Sport (AN) Nature Code 10D193R2 965604Z511 (AN) Note 1: Capture photo of missing USIM data via STUI in the GDS. You must attach photo of missing USIM data in order to submit the campaign claim. Claims submitted where the picture does not have the missing USIM data will be subject to charge back. Note 2: Submit Claim on Campaign Claim Entry Screen. Note 3: If a part that is not covered by this campaign is found in need of replacement while performing this service campaign and the affected part is still under warranty, submit a separate warranty claim using the same repair order. If the affected part is out of warranty, submit a Prior Approval Request for goodwill consideration prior to performing the work. TSB #: 21-01-080H Page 3 of 13 SUBJECT: SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972) Service Procedure: Section A. Confirm USIM Data is Missing Prior to Firmware Flash 1. Turn the vehicle On and select Confirm on the Head Unit screen. 2. Press the hard key SETUP button. 3. Select Blue Link icon. TSB #: 21-01-080H Page 4 of 13 SUBJECT: SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972) 4. Select Modem Information and verify USIM and IMEI are displaying. 5. If USIM information is missing, capture photo using STUI in the GDS and proceed to Section B. NOTICE Ensure RO or last 6 digits of the VIN are written in the background of the photo. Data must be clear and visible. NOTICE • • It is required to take and submit a picture of the missing USIM information with STUI in the GDS; claim will be subject to chargeback if required photo is not taken. Refer to the “GDSM and STUI Tips” section on the Hyundai Tech info website for the complete guide on how to capture pictures and videos using STUI. TSB #: 21-01-080H Page 5 of 13 SUBJECT: SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972) Section B. Install ENABLE Software 1. Locate and remove SD card cover, press SD card carefully, and remove SD card found in-vehicle. Insert ENABLE SD card back into head unit interface. 2. Press the hard key SETUP button. 3. Scroll down and select System Info on the head unit display. NOTICE Older units will display General icon rather than System Info. Proceed to select General if System Info is not available. TSB #: 21-01-080H Page 6 of 13 SUBJECT: SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972) 4. Press Update. 5. Press OK and update will initiate. 6. System will reboot when update is complete. Update may take up to 5-10 minutes. NOTICE If pop-up update appears after “Update is complete” or after power up, select Cancel. The Enable Update was already completed. 7. Confirm USIM data is present after the update. Refer to Section A, Steps 1-5 for instructions. TSB #: 21-01-080H Page 7 of 13 SUBJECT: SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972) 8. After verification, return to Blue Link Settings and press Service Activation. NOTICE Enrollment may have already occurred prior to this step. Service Activation was renamed to Reconfiguration for updated head units. TSB #: 21-01-080H Page 8 of 13 SUBJECT: SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972) Section C. Install DISABLE Software 1. Remove SD card cover, press SD card carefully, and remove ENABLE SD card. Insert DISABLE SD card back into head unit interface. 2. Press the hard key SETUP button. 3. Scroll down and select System Info on the head unit display. NOTICE Older units will display General icon rather than System Info. Proceed to select General if System Info is not available. TSB #: 21-01-080H Page 9 of 13 SUBJECT: SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972) 4. Press Update. 5. Press OK and update will initiate. 6. System will reboot when update is complete. Update may take up to 5-10 minutes. NOTICE After Update is complete, confirm USIM data is present. Refer to Section A, Steps 1-5. If pop-up update appears after “Update is complete” or after power up, select Cancel. The Disable Update was already completed. TSB #: 21-01-080H Page 10 of 13 SUBJECT: SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972) Section D. Install RECOVERY Software 1. Remove SD card cover, press SD card carefully, and remove DISABLE SD card. Insert RECOVERY SD card back into head unit interface. 2. Press the hard key SETUP button. 3. Scroll down and select System Info on the head unit display. NOTICE Older units will display General icon rather than System Info. Proceed to select General if System Info is not available. TSB #: 21-01-080H Page 11 of 13 SUBJECT: SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972) 4. Press Update. 5. Press OK and update will initiate. 6. System will reboot when update is complete. Update may take up to 5-10 minutes. NOTICE After Update is complete, confirm USIM data is present. Refer to Section A, Steps 1-5. If pop-up update appears after “Update is complete” or after power up, select Cancel. The Recovery Update was already completed. Verify Blue Link Services are working properly. TSB #: 21-01-080H Page 12 of 13 SUBJECT: SUBJECT: FIRMWARE FOR MISSING USIM INFORMATION AVN 4.0 (SERVICE CAMPAIGN 972) 7. Remove SD card cover, press SD carefully, and remove RECOVERY SD Card. Insert original SD card that was removed in Section B, Step 1, back into the head unit interface. NOTICE Confirm SW is up to date, and Blue Link Services are functional. • SOS & Service Link • Remote Services • Point of Interest (If Customer is Subscribed) 8. The service procedure is now complete. TSB #: 21-01-080H Page 13 of 13 SUBJECT: