KC-384

1/31/22, 2:13 PM
Article
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Premium Tech Tool (PTT) Central Systems Status;
How To Check Central Systems Server Status For
Product Identification, Missing Operations
(Product Configuration), Programming Failure And
Software Download Issues
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Internal Content
The server status can now be found under the Help menu in PTT or by going to
the Technical Support tab of the Premium Tech Tool website:
From PTT:
1. Open the Help menu. Select the option for Central Server Status.
2. Refer to Step 4 below.
From the PTT Website:
1. Click the link to go to the Premium Tech Tool website.
2. Click on the Support tab.
; Live UI
https://volvo-trkna-prod1.pegacloud.net/prweb/PRAuth/app/VolvoKM_/iNPUIKpeinqPJi2G0hH930k43USdE1gb*/!TABTHREAD2?pyActivity=%40basec…
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3. The Server Status link is located at the top of the page.
4. There are four servers listed on the page.
• If the servers are online, the status will be Green (ok)
• Any servers showing Red status are offline, which will affect product
identification, update status, software downloads or any combination of
the three depending on which server or servers are offline.
If any servers are shown to be offline, it is suggested to wait for 3060 minutes and check the status again prior to contacting Support.
The IT Help Desk will not be able to assist with connection problems
experienced if the servers are the source of the issue.
; Live UI
https://volvo-trkna-prod1.pegacloud.net/prweb/PRAuth/app/VolvoKM_/iNPUIKpeinqPJi2G0hH930k43USdE1gb*/!TABTHREAD2?pyActivity=%40basec…
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Article
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