SFCC_JAN2022_22

TECHNICAL TOPICS
ELECTRICAL
2017-2022
2 Range
e Rover,, Range
e Roverr Sport,,
Velar,, Evoque,, Discovery,, Discovery
y Sport,, XE,,
XF,, F-Pace,, F-Type,, E-Pace
e fitted
d with
h TCU3
Connectivity
y Concerns
Customerr Voice:
– Connectivity functions are no longer working (InControl App, SOTA, Traffic Information,
Data Functions), SOS malfunction, Erroneous E-Call Trigger
Technicall Description:
– Various symptoms related to TCU functionality
– Numerous error modes may be resolved without updating or replacing the TCU.
Status:
– Ensure customer account is active using InControl Portal
– Ensure ALL faults are worked through using TOPIx diagnostics, and Pinpoint tests prior
to any update attempts on the TCU
– Complete Pathfinder guided diagnostics only after ensuring information on TOPIx has
been referenced.
– If guided diagnostics states specifically that TCU replacement is necessary, there is no
need for a TA. Please submit a FRED with the screenshot and session file if under New
Vehicle Warranty.
– We are currently aware of supply restraints around TCU availability at time of
publication.
Referr to
o TOPIx workshop
p manuall 415-01:: Diagnosiss and
d Testing- Telematics
PRINTED COPIES ARE UNCONTROLLED
22