A6422832062618_2

Technical Service Bulletin
64 Frameless window auto-drop function inoperative in freezing weather
64 22 83 2062618/2 April 16, 2022. Supersedes Technical Service Bulletin Group 64 number 21-77 dated March
12, 2021, for reasons listed below.
Model(s)
Year
A5 Cabriolet,
and S5 Cabriolet
2010 – 2023
RS 5 Cabriolet
2013 – 2015
A7
2012 – 2023
VIN Range
Vehicle-Specific Equipment
All
Not Applicable
2013 – 2018
S7
2020 – 2023
2014 – 2018
RS 7
2021 – 2023
A3 Cabriolet
2015 – 2019
TT, TTS, and TT
Roadster
2016 – 2023
TT RS
2018 – 2022
A5, A5
Sportback, S5,
and S5
Sportback
2018 – 2023
2018 – 2019
RS 5
2021 – 2023
RS 5 Sportback
A7 e quattro
2019
2021 – 2023
2021 – 2022
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised header (Added model years)
© 2022 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
1
03/12/2021
Initial publication
Customer states:
• Front and/or rear doors cannot be opened or closed in freezing weather.
Workshop findings:
• The windows are frozen to the outer window slot seals. The windows cannot drop when trying to open/close
the doors.
• The window auto-drop function is inoperative due to snow and ice build-up.
Technical Background
© 2022 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
If snow and ice collect on the windows and the outer
window slot seals, the function that lowers/raises the
windows when opening/closing the doors may not
operate, even if the window slot seal is of the latest
generation. In freezing weather, the window auto-drop
function can be blocked by snow and ice building up
between the windows and the outer window slot seals
(Figure 1).
Figure 1. Snow and ice build-up on window and window
slot seal surfaces.
© 2022 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Due to snow and ice adhesion the window and window
slot seal can be bonded, resulting in a blockage that
can render the window auto-drop function inoperative
(Figure 2).
Figure 2. Area where snow and ice can adhere, disabling
window operation.
Production Solution
Not Applicable.
Service
1.
With a plastic scraper, remove snow and ice from the windows as described in the owner’s manual.
© 2022 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
2.
If needed, spray an Audi approved solvent-free deicer on the windows to remove any snow/ice from the
contact area of the outer window slot seal to the
window (Figure 3).
Figure 3. Solvent-free de-icer spray melts snow and
ice and eliminates blockage.
3.
Check operation of doors and windows to ensure proper functionality of the window auto-drop function
when opening and closing the doors.
Tip: Parts replacement does not solve this issue. Claims for replaced parts will be subject to review.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
© 2022 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Additional Information
More information on this system can be found in the following resources:
• Owner’s Manual: chapter “Care and cleaning”.
All part and service references provided in this TSB (2062618) are subject to change and/or removal. Always check
with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair
Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
© 2022 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.