LI82.85-P-074970

NTG5.5 COMAND - Navigation and/or Apple Carplay Inoperable
Topic number
LI82.85-P-074970
Version
2
Function group
82.85 - Navigation and Communication systems
Date
7/7/22
Validity
Model Series 205 with COMAND (code 531)
Model Series 463 with NTG5.5 COMAND (code EU4)
Reason for change
Validity changed
Complaint
Customer may have one or more of the following complaints:
•
•
•
•
Vehicle location is shown incorrectly in the Navigation Display
Navigation destination search is not possible
Street names are not shown in Navigation display
Apple Carplay is inoperable
Cause
Improper installation of navigation map data
Remedy
Follow these steps to delete and re-install map data:
•
•
•
•
•
Re-format an empty USB drive to NTFS (do not use quick formatting option)
Unzip the attached map data deletion file directly to the USB drive. Do not add a folder, only the root files should
be shown on the USB drive
Generate a pin for the Navigation Delete Database in Vedoc (see attached screenshot)
Plug USB drive with map data delete file into the vehicle's USB port and follow instructions in the COMAND Display to delete the installed map data
Once the originally installed map data is deleted, then install the newest available map data in Download Manager
Note: Do not replace any parts for this complaint
Attachments
File
Description
Vedoc map data delete pin.png
Map data delete database Vedoc pin
07.07.2022 20:34:42
© Copyright Mercedes-Benz AG
CTENORE
Page 1 / 2
Loesch-DB.zip
Map data delete database
Symptoms
Communication/information > Entertainment > Media interface (UMI/UCI) > Navigation display faulty
Communication/information > Entertainment > Media interface (UMI/UCI) > Menu cannot be selected/is not available
Communication/information > Entertainment > Media interface (UMI/UCI) > Data storage device cannot be read/is
not detected
Communication/information > Communication > Navigation > Navigation - Function > Individual functions are not
selectable/not available in navigation mode
Communication/information > Communication > Navigation > Navigation - Function > Error when entering destination
Communication/information > Communication > Navigation > Navigation - Function > Error in map display
Communication/information > Communication > Navigation > Navigation - Function > Navigation not selectable/available
Operation numbers/damage codes
Op. no.
Operation text
07.07.2022 20:34:42
© Copyright Mercedes-Benz AG
Time
CTENORE
Damage
code
Note
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