2067488/1

Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
Veneer/trim mismatch - DISS query requirements
Bentley: worldwide (2WBE)
Bentley
2067488/1
EH
Approval
New customer code
Object of complaint
Complaint type
body fixtures and fittings -> trim, covers, floor cover
visual appeal / surface
body fixtures and fittings -> trim, protective strips, brightware, dirt deflector high-volume parts
vehicle service -> service, maintenance -> repair execution
service: process -> with determination of concern
Vehicle data
All models
Sales types
Type
*
*
*
*
*
*
*
MY
2018
2019
2020
2021
2022
2023
2024
Brand Designation Engine code
E
*
E
*
E
*
E
*
E
*
E
*
E
*
Documents
Document name
master.xml
INTERNAL
Gearbox code
*
*
*
*
*
*
*
Final drive code
*
*
*
*
*
*
*
Position
Technical product information
Veneer/trim mismatch - DISS query requirements
Transaction No.: 2067488/1
Customer statement / workshop findings
In the event that a trim mismatch is detected for example:
•
Piano black veneer is supplied although the customer ordered walnut veneer
Or
•
The interior trim colour is incorrect for example:
Cricket ball interior trim is supplied although the customer ordered Hotspur
The operative should refer to the Technical background section
Technical background
Referring to Figure 1 - To ensure the correct replacement veneer/trim panel is supplied the operative must provide a photograph
of the identification label (ARROW) including the KENN identification number (CIRCLE), the label is located on the rear of each
applicable trim panel
Figure 1
•
Figure 2 shows a close up of the KENN identification number
INTERNAL
Figure 2
Production change
-
Measure
Refer to the Technical background section
INTERNAL