22N02 S1

Stacy L. Balzer
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
October 5, 2022
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 22N02 – Supplement #1
Certain 2015-2019 Model Year Edge and Lincoln MKX Vehicles and 2013-2018
Model Year Fusion and Lincoln MKZ Vehicles
Front Brake Flexible Hose Replacement
New! REASON FOR THIS SUPPLEMENT
•
•
Parts Requirements / Ordering Information: Part numbers for Edge and MKX vehicles have
been added.
Edge and MKX model year updated from 2018 to 2019, build dates remain the same.
PROGRAM TERMS
This program provides a no-cost, one-time repair (if needed) to the front brake flexible hoses for 10
years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.
This is a one-time repair program.
If a vehicle has already exceeded either the time or mileage limits, this no-cost, one-time repair will
last through August 31, 2023.
Coverage is automatically transferred to subsequent owners.
New! VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model
Year
Assembly
Plant
Build Dates
Fusion
2014-2017
Flat Rock
April 18, 2013 through February 29, 2016
Fusion/MKZ
2013-2018
Hermosillo
February 3, 2012 through July 19, 2017
Edge/MKX
2015-2019
Oakville
March 17, 2015 through December 10, 2018
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING A NO-COST, ONE-TIME REPAIR
In some of the affected vehicles, brake fluid may leak from one or both front brake flexible hoses. If
the brake fluid reservoir is depleted below a predetermined level, the brake fluid warning indicator light
will illuminate. The driver may experience an increase in pedal travel together with a reduction in the
rate of deceleration over time.
SERVICE ACTION
If an affected vehicle exhibits this condition, dealers are to replace both front brake flexible hoses and
perform a brake system bleed. This service must be performed at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters were mailed the week of September 12, 2022. Dealers should repair any affected
vehicles that experience a leaking front brake flexible hose, whether or not the customer has received
a letter.
 Copyright 2022 Ford Motor Company
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Attachment IV:
Splash Shield Template
Owner Notification Letters
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
 Copyright 2022 Ford Motor Company
ATTACHMENT I
Page 1 of 3
Customer Satisfaction Program 22N02 – Supplement #1
Certain 2015-2019 Model Year Edge and Lincoln MKX Vehicles and
2013-2018 Model Year Fusion and Lincoln MKZ Vehicles
Front Brake Flexible Hose Replacement
OASIS ACTIVATION
OASIS was activated on August 24, 2022.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Only owners with affected vehicles that exhibit the covered condition will be directed to dealers
for repairs.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Vehicles with cancelled warranties are not eligible for this service action.
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before October 7, 2022. This refund offer expires April 28, 2023.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with the replacement of the front brake
flexible hose.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery
service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC08708,
2021 Lincoln Pickup & Delivery Updates.
 Copyright 2022 Ford Motor Company
Customer Satisfaction Program 22N02 – Supplement #1
Certain 2015-2019 Model Year Edge and Lincoln MKX Vehicles and
2013-2018 Model Year Fusion and Lincoln MKZ Vehicles
Front Brake Flexible Hose Replacement
ATTACHMENT I
Page 2 of 3
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the Related Damage
radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
 Copyright 2022 Ford Motor Company
Customer Satisfaction Program 22N02 – Supplement #1
Certain 2015-2019 Model Year Edge and Lincoln MKX Vehicles and
2013-2018 Model Year Fusion and Lincoln MKZ Vehicles
Front Brake Flexible Hose Replacement
ATTACHMENT I
Page 3 of 3
CLAIMS PREPARATION AND SUBMISSION
• Note: All repairs for this program should be claimed using the claim entry direction below
regardless if the vehicle is still under the New Vehicle Limited Warranty.
o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles –
Claim repairs to FSA 22N02 if vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action. The FSA number 22N02 is the sub code.
 Customer Concern Code (CCC): L63 – Brake Fluid Leak
 Condition Code (CC): 01 – Broken Cracked
 Causal Part Number: 2078, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to
2 days) should be submitted on a separate line from the FSA. Refer to EFC08708,
2021 Lincoln Pickup & Delivery Updates for details.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 22N02
- Misc. Expense: ADMIN
- Misc. Expense: REFUND - Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
 Copyright 2022 Ford Motor Company
ATTACHMENT II
Page 1 of 2
Customer Satisfaction Program 22N02 – Supplement #1
Certain 2015-2019 Model Year Edge and Lincoln MKX Vehicles and
2013-2018 Model Year Fusion and Lincoln MKZ Vehicles
Front Brake Flexible Hose Replacement
LABOR ALLOWANCES
Vehicles
Description
Fusion and MKZ
Edge and MKX
Labor
Operation
Labor Time
1.Replace Both Front Flexible Brake Hoses
(Includes brake system bleed)
2.Modify Both Front Ride Height Sensor and
Harness
3.Modify Both Front Wheel Arch Liners
22N02B
1.3 Hours
Replace Both Front Flexible Brake Hoses
(Includes brake system bleed)
22N02C
1.0 Hours
New! PARTS REQUIREMENTS / ORDERING INFORMATION
Vehicle Line
Part Number
Description
Fusion and MKZ
JG9Z-2078-B
Right Front Flexible Brake Hose
1
1
JG9Z-2078-A
Left Front Flexible Brake Hose
1
1
J2GZ-2078-A
Right Front Flexible Brake Hose
1
1
J2GZ-2078-B
Left Front Flexible Brake Hose
1
1
Banjo Washers
4
4
Edge and MKX
All Vehicles
W711784S300
Order
Quantity
Claim
Quantity
All Vehicles
PM-20
Brake Fluid
1
1
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations.
 Copyright 2022 Ford Motor Company
ATTACHMENT II
Page 2 of 2
Customer Satisfaction Program 22N02 – Supplement #1
Certain 2015-2019 Model Year Edge and Lincoln MKX Vehicles and
2013-2018 Model Year Fusion and Lincoln MKZ Vehicles
Front Brake Flexible Hose Replacement
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•
All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
•
Inspect the replaced parts to verify the FSA repair was completed.
•
If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
•
After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
•
 Copyright 2022 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 4
CUSTOMER SATISFACTION PROGRAM 22N02-S1
CERTAIN 2015-2019 MODEL YEAR EDGE AND LINCOLN MKX VEHICLES AND
2013-2018 MODEL YEAR FUSION AND LINCOLN MKZ VEHICLES — FRONT
BRAKE FLEXIBLE HOSE REPLACEMENT
SERVICE PROCEDURE
1. Are one or both front flexible brake hoses leaking brake fluid?
No - This recall does not apply.
Yes - For Edge and MKX vehicles proceed to Step 2 below.
		 - For Fusion and MKZ vehicles proceed to Page 2.
2. Replace the Right Hand (RH) and Left Hand (LH) front brake flexible hoses. Please follow 		
Workshop Manual (WSM) procedures in Section 206-03.
NOTE: It is not necessary to remove the rear wheels when bleeding the brake system.
NOTE: The wheel speed sensor wiring harness and if equipped, the front suspension height sensor 		
wiring harness attach to the front brake flexible hose bracket. Ensure the harness retainer(s) are
reinstalled into their original positions. See Figure 1.
NOTE: LH side shown, RH side similar.
FRONT WHEEL SPEED SENSOR
HARNESS ATTACHMENT LOCATION
FRONT BRAKE FLEXIBLE
HOSE BRACKET
IF EQUIPPED, VEHICLE HEIGHT SENSOR
HARNESS ATTACHMENT LOCATION
1902A
E199079
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2022
FIGURE 1
ATTACHMENT III
PAGE 2 OF 4
CUSTOMER SATISFACTION PROGRAM 22N02-S1
For Fusion and MKZ Vehicles
1. Replace the RH and LH front brake flexible hoses. Please follow the Workshop Manual (WSM)			
procedures in Section 206-03.
• Do not reinstall the wheel and tire assemblies at this time, they will be installed later in this 		
		procedure.
		
Front Suspension Ride Height Sensor and Harness Re-routing, if equipped
1. Remove the wire harness retainer from the ride height sensor stud on the RH and LH sides of the 		
vehicle. See Figure 1.
RIDE HEIGHT
SENSOR
WIRE HARNESS
RETAINER
1788A
FIGURE 1
2. Remove the nuts and bolts from the RH and LH ride height sensors and position aside. See Figure 2.
3. Cut the RH and LH ride height sensors harness tape at the harness bend. See Figure 2.
SENSOR REMOVED
HARNESS TAPE CUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
FIGURE 2
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2022
STUD1788B
FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 3 OF 4
CUSTOMER SATISFACTION PROGRAM 22N02-S1
4. Attach the cut out templates (See Attachment IV) to the RH and LH front fender splash shields. Using 		
a suitable cutting tool, cut the front fender splash shields at the locations shown. See Figure 3. 			
			
			
		 • Remove any burrs or sharp edges.
NOTE: The front fender splash shields should remain on the vehicle during cutting.
LH AND RH
TEMPLATES
1788C
FIGURE 3
5. Position the RH and LH front ride height sensors back onto the brackets and install the nuts and bolts 		
with the long bolt in the front bracket hole. See Figure 4.
		 • Tighten bolts to 7 Ib.ft (9 Nm).
FRONT OF
VEHICLE
STUD FOR
MISSING NUT
LONGEST BOLT
TOWARDS FRONT
STUD FOR
MISSING NUT
STUD FOR
1788DNUT
MISSING
FIGURE 4
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2022
ATTACHMENT III
PAGE 4 OF 4
CUSTOMER SATISFACTION PROGRAM 22N02-S1
6. Mark the location of the RH and LH clip on the ride height sensors wire harness. See Figure 5.
7. Remove the tape and clip from the RH and LH ride height sensors wire harness. Rotate the clips 180 		
degrees and reinstall onto the ride height sensors wire harness with electrical tape. See Figure 5.
ORIGINAL
POSITION
FLIPPED
POSITION
1788E
FIGURE 5
8. Attach the RH and LH ride height sensors wire harness clips to the front bracket bolt (long bolt) and 		
secure the harness loop using electrical tape. See Figure 6.
UPDATED CLIP AND
HARNESS POSITION
HARNESS LOOP
TAPED
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1788F
FIGURE 6
STUD FOR
MISSING NUT
9. Reinstall both front wheel and tire assemblies, please follow the WSM procedures in Section 204-04A.
PLACE COPY HERE
10. Calibrate the suspension height sensor. Connect the scan tool and carry out the Ride Height 			
Calibration routine. Follow the scan tool directions.
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2022
STUD FOR
ATTACHMENT IV
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 22N02-S1
Front Fender Splash Shield Templates
Printing Directions:
Print on 8.5” x 11” paper in portrait orientation only
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2022