2069493.1

Technical product information
Topic
Market
area
Right and/or left hand front rearmost lower suspension lever inner hydraulic mount replacement guidelines
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley
Brand
Transaction
2069493/1
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
Complaint type
Position
running gear -> shock absorber/suspension control -> jounce noise, vibration -> creak front
New workshop code
Object of complaint
Complaint type
Position
running gear -> running gear, springs, shock absorbers -> axle member mount noise, vibration -> noise left
running gear -> running gear, springs, shock absorbers -> axle member mount noise, vibration -> noise right
Vehicle data
Bentayga series
Sales types
Type
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
ZV1*
MY
2017
2018
2019
2020
2021
2022
2023
2023
Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
Documents
Document name
master.xml
INTERNAL
Technical product information
Right and/or left hand front rearmost lower suspension lever inner hydraulic mount replacement guidelines
Transaction No.: 2069493/1
Customer statement / workshop findings
The right and/or left hand front rearmost lower suspension lever inner hydraulic mounts are leaking oil or showing signs of dry oil stains
Technical background
In the event the symptom is as described please refer to the Measure section of this TPI to confirm if the right and/or left hand front rearmost
lower suspension lever inner hydraulic mounts require replacement or not
Production change
Not applicable
Measure
Guidelines regarding the replacement of the right and/or left hand front rearmost lower suspension lever inner hydraulic
mounts
•
In the event a customer complains of a noise (‘creak’) the operative should refer to TPI 2048616/-
However
•
If a leak is identified by the customer (Figure 1) - Replace the right and/or left hand front rearmost lower suspension lever inner hydraulic
mounts as per all instructions within Rep.Gr 40
Figure 1
NOTICE
In the event there is no customer complaint of noise and there is no visible signs of an oil leak
Or
A dry oil strain mark (Figure 2) is evident on the right and/or left hand front rearmost lower suspension lever inner hydraulic mounts
Do not replace the hydraulic mounts
Figure 2
INTERNAL
NOTICE
To summarise, the hydraulic mounts should only be replaced if there is a complaint of noise
Or
If there is a complaint of oil is leaking from the hydraulic mounts by the customer
In the event a leak is spotted at service and no complaint of noise is received the operative should clean the affected area
using a suitable cleaning agent do not replace the hydraulic mount in this scenario
INTERNAL