A9423652061922_3

Technical Service Bulletin
94 How to properly document optical concerns for headlights and taillights
94 23 65 2061922/3 June 8, 2023. Supersedes Technical Service Bulletin Group 94 number 23-63 dated May 8,
2023, for reasons listed below.
Model(s)
Year
All Audi Vehicles 2010 – 2024
VIN Range
Vehicle-Specific Equipment
All
Not Applicable
Condition
Revision
Date
Purpose
3
-
Revised header (Added Model/Model Years)
Revised Warranty (Adjusted claim PIDs and damage codes)
2
5/09/2023
Revised header (Added Model/Model Years)
Revised Technical Background (Modified verbiage)
1
2/4/2021
Initial publication
Customer states:
• There is a visual concern or defect present with the headlight(s) or taillight(s).
Technical Background
For visual concerns related to a headlight or taillight submitted under warranty, we ask that defect flags and
photos be used to identify and document the visual concern or defect. Photos should be uploaded to DOC-IT in
case they are needed during the review.
Note:
Defect flags can be found in the attachment tab of this TSB. These can be printed and used as needed.
Production Solution
Not Applicable
Service
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© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
1. Before any repairs are made or components are removed, please fill out the defect flag and take photos as
shown below.
2. When returning headlights or tail lights to the WPRC, use the new part packaging and take necessary
precautions to avoid damage during shipping.
3. When to use the defect flags and photo documentation:
- Moisture buildup (please see associated TSBs below before proceeding).
- Foreign objects or loose components inside the lamp.
- Haze, pitting, cracking, bubbles, or markings on the inside of the lens.
- If the concern is NOT related to outside influence and a warranty claim is submitted.
4. Three (3) photos are needed for the lamp to be replaced:
- 1 perspective view – showing the general area and identifies which lamp is affected.
- 1 close-up – clearly focused and showing the customer concern.
- 1 production label – shows the entire production sticker or label.
Note:
If another TSB is applicable as seen in the two examples below, please follow all other primary TSBs before
proceeding:
• TSB 2012749: 94 Exterior lights, moisture accumulation (All models).
• TSB 2058420: 94 Tail light or front indicator in bumper is cracked, broken, leaks, or does not work (Q3, Q5,
Q7, Q8, Audi e-tron quattro, and Audi e-tron Sportback).
Perspective photo:
• Entire area is visible in the photo which clearly identifies the lamp affected (figures 1 – 2).
• Photo is taken with the fault component still installed on the vehicle before components are removed.
• Photo is in focus and properly lit.
• Defect flag should be completely visible and legible.
The first photo should show a full picture of the affected component and the affected area of the cause
should be marked with an arrow. This is for guidance.
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© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 1. Example of a perspective view photo.
Figure 2. Example of a headlight perspective view photo.
Close-up photo:
• Defect flag points at the area of concerns (figures 3-4).
• Concern is clearly visible in the photo.
• Defect flag VIN and date are completely visible in the photo.
• Photo is in focus and properly lit.
Figure 3. Example of tail light close-up.
Figure 4. Example of headlight close-up.
Page 3 of 5
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Production Label:
• Component removed.
• Entire label is visible (figures 5 – 6).
• Photo is in focus and properly lit.
• Any additional supporting photos that were taken at this time.
The third photo is to be taken after removing the affected component. In this case, the label with the part
number and production date is to be photographed.
Figure 6. Example of headlight label.
Figure 5. Example of tail light assembly
label.
Warranty
Note:
This TSB is only applicable when submitting a warranty claim for visual concerns on headlights and tail lights
within NVLW or CPO Warranty. Please submit a separate claim for each affected headlight or taillight.
Use the following service numbers (PID) and damage codes according to the listed concerns:
PID:
• 9415 Headlight
• 9431 Tail lights
Damage codes
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© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
• 10 For stress cracks on the headlight or tail light cover.
• 15 Scratches or other surface imperfections on the outside or inside of the headlight or tail light cover.
• 30 For foreign objects on the inside of the headlight or tail light.
• 31 For discoloration of the lighting elements of the headlight or tail light.
• 34 For coating forming on the outside or inside of the headlight or tail light.
• 45 For delamination on the headlight or tail light cover.
• 50 For moisture buildup on the inside of the headlight or tail light.
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
• TSB 2012749, 94 Exterior lights, moisture accumulation.
• TSB 2058420, 94 Tail light or front indicator in bumper is cracked, broken, leaks, or does not work.
All part and service references provided in this TSB (2061922) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 5 of 5
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.