A9123262071264_1

Technical Service Bulletin
91 Navigation: complaints about route guidance
91 23 26 2071264/1 August 23, 2023.
Model(s)
Year
All Audi Vehicles 2005 – 2025
VIN Range
Vehicle-Specific Equipment
All
Not Applicable
Condition
Customer states:
• The customer has complaints about route guidance or map data.
• The suggested route does not meet the customer’s expectations, or the system suggests a route which does
not lead to the destination or includes detours
• The customer complains about sections of the route, roundabouts or route information, such as speed limits or
addresses, POIs (e.g. charging stations), among others that are (currently) not digitalized.
The prerequisite for reporting a route complaint or deviation in the map data is that the vehicle has the
most up-to-date map version.
Technical Background
Information on online automatic map update (OTA):
MIB3 – OTA - lifetime
Vehicles with the MIB3 infotainment system (started with the A4/A5 MY 2020) receive automatic monthly updates
for the region in which the vehicle is driven. When route guidance is active, additional regions that traversed, as
well as the destination region are updated if an update is available and it has not yet been installed on the vehicle.
The OTA feature can be activated via: Menu > Settings > System maintenance
MIB2+ - OTA – lifetime
Vehicles with the MIB2+ infotainment system (started with the A8 MY 2019) receive automatic updates for the
region in which the vehicle is driven approximately once every three months. The prerequisite is that at least 20
bus sleep cycles (stationary periods) are recognized while being in a particular region every three months (up to 5
regions can be updated over the air). If a full map update is required, it can be purchased via a dealership.
The OTA feature can be activated via: Menu > Settings > System maintenance
MIB2high – OTA, MIB2Scale
In the MIB2high infotainment system (continued series production in the Audi TT and Audi R8 up to MY 2023), up
to 5 consecutive updates are available free of charge. Those updates can be installed over the air, or installed by
an Audi dealership (may require an additional fee to be paid to the dealership). Unused map updates are no
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
longer available as soon as a newer version is offered. Newer map updates can be purchased and installed at an
Audi dealership.
Selecting regions and starting map update: MMI menu > Setup MMI > System update > Online update
MIB1 High (navigation plus)
A map update can be purchased from an Audi Dealership. The last planned map version for this system is the
version 2024 which will be available starting in calendar week 48/2023.
RMC navigation (installed until 2018 in A6, and A7 with 7T2)
Map updates can be ordered annually via ETKA, the last planned map version for this system (2024) will be
available starting in calendar week 48/2023.
MIB1 Standard Navigation, MMI 3G+, MMI 3G high, MMI 3G basic
The last available map version for this system is 2023 (available since week 48/2022) and can be purchased at
an Audi dealership.
Please note that the route guidance is designed to guide the driver to the destination entered in an appropriate
amount of time on an appropriate route. To do this, complex calculations are performed based on the road
classification (motorway, major road etc.) and information available for every section of route (up to 90 pieces of
information from junction to junction) - including traffic reports/information from third-party providers (online or via
TMC/TMCpro).
Those with appropriate local knowledge or awareness of temporary obstructions (rush hour traffic or shift changes
of large companies, etc.) may be able to reach their destination quicker and/or using shorter routes. A traffic
report (traffic jam, accident, etc.) may be missing from the display or remain displayed when it no longer applies
yet still be taken into account for route guidance. Both of these issues can increase the time required to reach the
destination, possibly because of a detour. This is no reason for a complaint.
All map data reflect the static environmental state at a specific time. All map data is digitized by external map
suppliers, checked in various processes and continually updated. As the map data to be recorded continuously
changes, deviations on motorways/sections of motorway, roads and roundabouts cannot be ruled out, nor can
issues with addresses, POIs, charging stations and other information included in the map (such as speed limits).
Such complaints do not therefore constitute a fault with the vehicle or an installed map update.
Information on newly built roads or new road layouts along with changes to speed limits, changes to POIs (e.g.
charging stations etc.) or new POIs is often provided very late to the authorities or the map suppliers by local
councils or operators. This leads to these roads/this information not being included in up-to-date map
versions/databases or to an old status being shown although e.g. the road has been complete/changed for some
time.
The route criteria and the zoom settings should also be considered as they can also lead to deviations in the
display.
Production Solution
Not applicable.
Service
© 2023 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Check the navigation database installed on the vehicle. In order for a complaint to be accepted, the navigation
database must be the most current version available.
If necessary, the navigation database may have to be updated (see Technical Info). This may occur an additional
expense for the vehicle owner on certain MMI systems that cannot be charged to warranty.
Please attempt to reproduce the route complaint / deviation. If the route is not local, use demo mode to attempt to
recreate said route.
If the route complaint still exists in the newest nav database, the relevant map supplier’s database must be
checked (see Table 1).
POI/Address cannot be found: The deviation can be reported and corrected on the navigation database
supplier’s website. (see Table 1).
This report triggers a test after which, if confirmed by public or other sources, leads to a permanent inclusion of
this change in a future map update.
POI/Address can be found: The customer’s complaint will likely be addressed in the near future with one of the
next navigation database updates
HERE
Model
years
Map
Creator
https://bit.ly/3wtj1y8 (one-off registration)
Model +
7UG, 7UZ From
navigation 7UF
2013/2014
system
onwards
7UF
From 2013
7T6
From 2016
7T2
20042012/2014
MMI 3G Basic (Q5 up to MY 2017)
TomTom
https://bit.ly/3uHbNXw (one-off registration)
All MMI navigation plus from 2014 onwards, A3 from MY 2013 onwards
MMI navigation MIB1Std A3 (8V) from week 10/2012 onwards, MY 2013
MMI navigation MIB2Scale A4 from MY 16 (deployed from week 22/2015),
Q5 MY 2017-2020
All MMI navigation plus (RNS-E 2004-2012 (TT -2014), MMI3G+ 20082014)
MapShare
Model +
7Q4, 7T2 Up to 2018 xMMI navigation (RMC) A6, A7 (PR no. 7T2)
navigation 7T2
Up to 2018 MMI navigation Q3 (PR no. 7T2)
system
7T2
Up to 2017 MMI navigation A4
7Q4, 7T2 Up to 2015 MMI navigation A3
Up to 2012
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Replacing components in the event of route guidance complaints is not permitted without prior approval.
© 2023 Audi of America, Inc.
Page 3 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Additional Information
All part and service references provided in this TSB (2071264) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
Page 4 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.