A0023732061669_2

Technical Service Bulletin
00 Service info: workshop mode with Audi connect vehicles
00 23 73 2061669/2 September 13, 2023. Supersedes Technical Service Bulletin Group 00 number 20-43 dated
December 10, 2020, for reasons listed below.
Model(s)
Year
All Audi Vehicles 2014 – 2025
VIN Range
Vehicle-Specific Equipment
All
With Audi connect
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised header (added new model years)
1
12/10/2020
Initial publication
Customer states:
• No customer concerns, it is found during PDI or any other diagnostic work.
Workshop findings:
• The vehicle is equipped with Audi connect functions that allow the vehicle’s key and authorized connect users
to remotely control and activate various vehicle functions.
There is a risk of injury due to Audi connect remote control functions (e.g. HVAC blower fan running
with stationary air conditioning). This service info describes the procedure to deactivate and reactivate
the Audi connect remote control functions during a workshop visit.Observe this procedure for all work
carried out on the vehicle.
Technical Background
If the Audi connect remote control functions remain active during a workshop visit, there is a possibility that
various vehicle functions could be activated by the vehicle’s key and authorized users.
This includes the activation of the stationary air conditioning and thereby the HVAC blower fan for example.
Furthermore, active timers could already be programmed in the MMI having the same effect.
Production Solution
© 2023 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Not applicable.
Service
Audi connect remote control features and HVAC timers need to be disabled when working on the
vehicle.
Deactivate and reactivate HVAC timers
• When the ignition is switched off, a list with all programmed timers is displayed on the MMI screen.
• Take note of the timer settings, then make sure all timers are in the off position (
).
• Also, ensure that the stationary air conditioning is not already active and deactivate it (if necessary).
• After the work on the vehicle is completed, turn off the vehicle’s ignition and reactivate the timers that were
active before.
Deactivate and reactivate the Audi connect functions
Option 1
The Audi connect features can be disabled via the privacy settings in the MMI:
1.
Depending on the infotainment system, the privacy settings can be found either in the Audi Connect menu
under the right options drawer or under Settings >> Privacy.
2.
Take note of the privacy mode setting, then activate it (if not already checked).
3.
After the work on the vehicle is completed, go back to the privacy settings and restore them to the
previously noted status.
Option 2
If the privacy settings are not available:
1. Remove the fuse of the Audi connect vehicle control master (data bus on board diagnostic interface, J533
(address word 0019) or control module for emergency call module and communication unit, J949 (address
word 0075)).
2. Remove the fuse of the affected system, e.g. HVAC blower.
3. After the work on the vehicle is completed, reinstall the fuses and clear the vehicle’s DTCs.
© 2023 Audi of America, Inc.
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All part and service references provided in this TSB (2061669) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.