Edition116

A PDF of this newsletter and previous ones can be found by logging in to ServiceNet and clicking on the Elsa Newsletter
section in the Technician References menu.
Edition 116: December 15, 2014
Content

Blocked Part Ordering Process

ServiceNet Enhancement:
Vehicle Diagnostics Category

ODIS GFF Feedback

Technical Bulletins

Pending Service Solutions

Tech Tips

Campaigns

Updates

Suggestions
Blocked Part Ordering Process
Please be advised that the process for ordering blocked parts that require a call into the
Volkswagen Technicians Helpline has changed.
Ordering Warranty Parts
1. The Service Technician creates a VTA Ticket, calls into the Volkswagen Technicians
Helpline (800) 678-2389, and is given a case code.
2. The Service Technician must provide the case code number to the Parts Personnel
(no part has been ordered at this point).
3. The Parts Personnel calls into the Parts Specialist Team at (800) 767-6552 with the Case
code number to order the part (if part is not in stock at the dealership).
4. The Parts Specialist allocates the part to the dealer.
5. The Parts Personnel enters part information into Dealer Management System (DMS) so
the part is identified upon arrival at the dealership.
Over The Counter Sales “ Non-Warranty”
1. The Parts Personnel calls into the Parts Specialist Team at (800) 767-6552 to order the
part (if part is not in stock at the dealership).
2. The Parts Specialist allocates the part to the dealer.
3. The Parts Personnel enters part information into Dealer Management System (DMS) so
the part is identified upon arrival at the dealership.
For additional information, please reference Part Circular, number 05-02-2012.
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ServiceNet Enhancement: Vehicle Diagnostics Category
Feedback during recent dealer meetings included comments that navigating ServiceNet to find
diagnostic device hardware and Offboard Diagnostic Information System Service (ODIS Service)
information was cumbersome.
This feedback was extremely valuable to us, and we are now very pleased to announce an
enhancement to address this issue: Today we launched a new ServiceNet information category
that is dedicated solely to diagnostic device hardware and ODIS Service information. It is
entitled: Vehicle Diagnostics
To aid navigation, the Vehicle Diagnostics subsections clearly distinguish between diagnostic
device hardware & Windows® and ODIS Service and wiTECH® diagnostic software platforms.
Further subsections contain the FAQs, Service Information and related resources you are already
familiar with.
For details refer to the table below and forward this message to all affected personnel:
Vehicle Diagnostics
Subsection Titles
Diagnostic Device
Hardware &
Windows
Offboard Diagnostic
Information System
Service (ODIS
Service)
Routan – wiTECH
Diagnostics
Applications
Information and Resources
Service Information & FAQ topics
on:
• New device unpacking and initial
• All current and
setup,
future VAS diagnostic
• Device-specific hardware and
laptop and tablet
Windows in-use performance and
devices.
function issues.
• VAS 5054
Examples: Windows®, Bluetooth® &
Transmitter Head and EDIC software configuration and
future VCI devices.
performance, USB drivers, network
•VAS 6356 Test
configuration etc.
Instruments Box.
Related software and patch files for
download as applicable.
ODIS Service
diagnostic software.
Service Information & FAQ topics
on:
• ODIS Service diagnostic software
licensing (eShop), installation,
configuration, updates and in-use
performance issues.
• ODIS Service certificate requests
(eCRMS) and installation. Related
software and patch files for
download as applicable.
wiTECH diagnostic
software.
Service Information & FAQ topics
on: wiTECH diagnostic software
installation and configuration,
updates and in-use performance
issues.
ODIS GFF Feedback
Special thanks to all of you who have taken the time to submit ODIS diagnostic feedback.
Because of your feedback, ODIS quality is improving with each new release. Some of the top
feedback contributors for last month are:
1. Mike Nevins
2. Chris Hudson
3. Rob Ounpuu
4. Peter Lauterborn
5. John Matikainen
6. Rich Cervantes
The latest version for Volkswagen is:
Application v2.2.2 – Content v2.17.0.
The current ODIS Service version can be found on the VW ServiceNet home page under Alerts.
ODIS Hotfix Issues
Occasionally, hotfixes are provided by the factory to address specific tester issues. Please refer to
the following guidelines for installing and using ODIS hotfixes.
1. Do not install any hotfix unless directed by the VW Technician Helpline.
2. All hotfixes must be removed as soon as the diagnostic session has been completed.
3. Do not share hotfixes between users and/or testers.
If a hotfix is left on a tester after the session has been completed, other diagnostic functions such
as coding and adaptations may be affected. This issue has been reported to the factory and a
resolution is pending.
Feedback by the Numbers – since October 2013

Total VW Feedback Received: 2075

Total VW Feedback Submitted to Factory: 780

Total VW Feedback Closed: 603
Note: Not all feedback that we receive can be submitted to the factory for resolution. An issue
may be rejected due to missing or incomplete information, out of date software, or because it is
a duplicate of an issue already submitted.
ODIS Issues
1. ODIS queries user for VIN near end of diagnostic session when preparing to send the
diagnosis log, even though VIN is displayed at the top of the screen. Issue has been
submitted, and a resolution is pending.
2. 1. The Networking Diagram view in ODIS is not appearing after a recent update. As a
workaround please use the Control Module List or update to the latest online update.
3. Logical Link failure reading IUMPR data when exiting GFF.
ECF_OPEN_LOGICAL_LINK_FAILED. Should be fixed with base software update 2.2.3.
4. Issues or errors when trying to run online coding or adaptations. May be related to a
factory installed hotfix. Remove the hotfix. Refer to the ODIS Hotfix Issue section of this
document.
5. The main ODIS screen may not refresh due to an anti-virus or anti-malware application
locking a file or files, resulting in a blank window. To refresh the screen manually, use
the zoom in / zoom out buttons at the bottom left corner of the main screen. (see below)
To get these issues corrected as soon as possible, please submit a new feedback each time
you experience these issues.
When submitting ODIS feedback, please remember to include a screen print and
description of the issue. Without this information, it may not be possible to address the
issue.
If you have any questions, comments or suggestions regarding this document, or about
submitting ODIS feedback, please email us at [email protected]. We will respond to all
inquiries.
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Technical Bulletins
17 14 05 - 2037201 Supersedes Technical Bulletin V171402 dated July 2,
2014 to include information regarding diesel engines only.
Engine Oil Level
Model(s)
Year
All
2014–2015
Eng. Code Trans. Code
All
VIN Range
From
VIN Range To
All
All
All
Technicians may find during PDI that the oil level is below the full mark, but still
within the hash marks on the engine oil dip stick.
Production Solution: Not applicable.
50 14 02 - 2038981 Supersedes V501401 dated November 24, 2014 to
update the attachments.
Front Fender - Corrosion on Wheel Arch
Model(s)
Year
Passat Sedan, Passat
2001–2010
Wagon
Eng.
Code
Trans.
Code
All
All
VIN Range VIN Range
From
To
All
Customer states:
Corrosion on the wheel arch area of the front fender (Figure 1).
All
Figure 1 (corrosion on left wheel arch)
Note:
To determine if this procedure is covered under warranty, always refer to the
Warranty Policies and Procedures Manual.
Documentation required per Warranty Policies and Procedures Manual.
For vehicles outside of the Limited Warranty Against Corrosion Perforation this
Technical Bulletin is for information only.
Production Solution: No production change required.
55 14 05 - 2038994
Corrosion in Corner Area of Rear Lid towards Rear Lights
Model(s)
Year
Jetta Wagon 2001–2006
Eng. Code Trans. Code
All
All
VIN Range
From
VIN Range
To
All
All
Corrosion in the corner area of the rear lid towards the rear lights (Figure 1).
Hatch area - possible fold corrosion on the rear lid
Note:
To determine if this procedure is covered under Warranty, always refer to the
Warranty Policies and Procedures Manual.
Documentation required per Warranty Policies and Procedures Manual.
For vehicles outside of the Limited Warranty Against Corrosion Perforation this
Technical Bulletin is for information only.
Production Solution: Corrections in the production process after discovering
deviations.
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55 14 06 - 2038996 Corrosion on Rear Lid around License Plate Light / Release
Handle Assembly
Model(s)
Year
Passat
2001–2005
Eng. Code Trans. Code
All
All
VIN Range
From
VIN Range
To
All
All
Corrosion on the rear lid in the cut-out sections for the license plate light / handle
assembly (Figures 1 and 2).
Rear lid - edge corrosion in the cut-out sections for the license plate light / handle
assembly.
Rear lid – corrosion in the contact area (inside and outside) of the license plate light
/ handle assembly.
Production Solution: Corrections in the production process after discovering
deviations.
87 14 12 - 2038368 Supersedes Technical Bulletin V871410 dated September
25, 2015 to update labor operation in warranty table where indicated.
Air Conditioning Does Not Cool and or Compressor is Noisy
Model(s)
Year
Golf, GTI
2015
Eng. Code Trans. Code VIN Range From VIN Range To
All
All
All
All
One or more of the following conditions are exhibited:


The air conditioning does not cool, or the cooling performance is very weak.
The air conditioning system cools, but the compressor is noisy. The noise is
characterized as a grinding or groaning noise.
 Either symptom may be intermittent.
 No DTCs are stored.
Production Solution: Final production countermeasures pending.
Pending Service Solutions
No new Pending Service Solutions this week.
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Tech Tips
00-13-04 Part ordering
December 12, 2014: Update to model year.
Model(s)
Year
Eng. Code
Trans. Code
All
2000–2015
All
All
If a needed service part is on back order, upgrade the daily order to a red order
and check the “Car Down” box to escalate the order. If parts assistance is needed,
please call 800-767-6552 to speak with a VWGoA Parts Specialist.
72-12-01 Replacement Procedure for Driver’s Seat Control Module -J810December 12, 2014: Update to model year.
Model(s)
Year
Eng. Code
Trans. Code
Touareg
2011–2014
All
All
After replacement of the Driver seat control module (J810) the vehicle may not
recognize the new module. The adaptation test plan may not set the seat module
location properly and it may display as a passenger seat control module. To set the
module through Vehicle Self Diagnosis:
1. Connect the new Driver's Seat Adjustment Module (J810) on the driver side.
2. Disconnect the Passenger Seat Adjustment Module (J720) or remove the
SC20 fuse (see ELSA for correct fuse per model).
3. Switch Ignition ON: Using VSD, enter address 06 (passenger side seat
module).
4. Select adaptation channel 1 and change the value to a '2'.
5. Switch ignition OFF.
6. Reconnect the Passenger side seat module. Vehicle should now recognize
both address 06 and 36.
7. Set the adaptation (basic settings) of the seat or seats using the test plan or
by running the seat through full range of motion including backrest and
lumbar.
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Campaigns
93A7 - Cable Tube
Dealership Requirements – eGolf
This repair must only be performed by an authorized Volkswagen dealership
that has been certified to conduct repairs on eGolf vehicles.
Model(s) Year
eGolf
2015
Eng.
Code
Trans.
Code
VIN Range From
VIN Range To
All
All
See Campaign/Action
screen in Elsa
See Campaign/Action
screen in Elsa
It is possible that a cable tube fastener was not torqued correctly during vehicle
production. This can lead to a rattling noise near the charge port, and can also
impact the vehicle’s ability to fully charge.
Updates
No new updates this week.
Suggestions
Please send comments or suggestions to: [email protected]
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© 2014 Volkswagen of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by
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