Edition30

A PDF of this newsletter and previous ones can be found by logging in to ServiceNet and clicking on the ElsaWeb
Newsletter section in the Technician References menu.
Edition 30: April 1, 2013
Content

Introduction of Pending
Service Solutions

Submit Your Article
Suggestions

Feedback Corner

Technical Bulletins

Pending Service
Solutions

Tech Tips

Campaigns

Updates

Suggestions
Introduction of Pending Service Solutions
By now, you have all heard about the Pending Service Solutions (PSS) tool. We created PSS in
response to your requests to improve communication with those customers who have issues for
which there is currently no solution.
The PSS tool will be available April 3, 2013, by clicking the link in VW Hub under related sites.
To learn more about PSS, take the Web-Based Training course 810134 in the Certification
Resource Center on VWwebsource.com. We are confident that it will be another tool for ensuring
customer satisfaction by keeping them informed of upcoming repair solutions.
Submit Your Article Suggestions
If you have any suggestions for topics that you would like to see covered, please email your ideas
to [email protected].
Feedback Corner
This week’s feedback is from William regarding a 2011 VW Routan Repair Manual. He states:
“Only the rearward applique needs to be removed for glass removal. Appliques cannot be
removed without damage to spring clips, and adhesive and must be replaced. Please note that
only the rearward mounted applique needs to be removed. This will reduce the parts necessary
to complete the repair.”
The Repair Manual was updated to include a new procedure that is more detailed for removing
the Sliding Door Applique. We really appreciate William sending in feedback to help improve the
quality of the repair Information.
Feedback Status
New
13
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Completed To Factory
21
9
Technical Bulletins
17 13 01 - 2020354 Supersedes T.B. V171202 dated March 19 2012 to insert
note specific to 3.8L (CGUA). Engine Change Oil Indicator Message ON
Prematurely (U.S. Only)
Model(s)
Year
Eng. Code
Trans.
Code
Routan
2009–
2014
All (except 20092010 3.8L CGUA)
All
VIN Range VIN Range
From
To
All
All
Based on engine operating conditions, some Routan vehicles may display the
“change oil” indicator message more frequently than the every 6,000 miles
(MY2009-2010), 8,000 miles (MY2011-2012) and 10,000 miles (MY2013-2014)
scheduled Carefree Maintenance intervals. In some instances, the “change oil”
indicator may illuminate as early as 2,500 miles (MY2009-2010) or 3,500 miles
(MY 2011-2014) from the vehicle in-service date or from the last oil change.
Note: MY 2009-2010 with the 3.8L CGUA engine are not applicable. These
vehicles have corrected software (Update 17D4/Y7) that prevents oil change
indicator illumination before 5500 miles.
Production Solution: Not applicable.
26 13 03 - 2031583 Supersedes T.B. V261301 dated February 22, 2013 to add
gasket part number. MIL ON - DTC's P047F, P0477, P048A, P048B, P048C or
P0401 Stored in ECM Fault Memory. MIL ON, DTCs related to exhaust flap.
See technical bulletin for additional information.
Year
Eng. Code
Trans.
Code
Jetta, Jetta Wagon
2009
2.0L TDI
(CBEA,
CJAA)
All
All
All
Jetta Sedan, Golf, Jetta
SportWagen
2010–
2012
2.0L TDI
(CJAA)
All
All
All
Passat
2012
2.0L TDI
(CKRA)
All
All
All
Model(s)
VIN Range VIN Range
From
To
Water and road salt can corrode the exhaust flap shaft causing it to stick in open /
closed position.
Production Solution: Improved parts introduced into production.
40 13 01 - 2033347 CV Boot Replacement CV boot damage identified.
Model(s)
Year
Eng.
Code
Trans.
Code
VIN Range
From
VIN Range
To
All(except
Routan)
2011–
2013
All
All
All
All
Recommended procedure for removing damaged CV boot.
Production Solution: Not applicable.
44 13 01 - 2031087 Supersedes T.B. V441204 dated December 6, 2012 to
correct helpline telephone number and Passat vendor code.
Model(s)
Year
Eng. Code
Trans.
Code
VIN Range
From
VIN Range
To
Jetta Sedan
2011–2013
All
All
All
All
Passat, Beetle 2012–2013
All
All
All
All
The information provided in this bulletin is intended to assist technicians in
obtaining the correct alignment results and maximize the use of the alignment and
tire balancer equipment. Vehicle alignment should always be performed base on
the information published in the service manual.
Note: A copy of the alignment before and after measurements must be filed with
the Repair Order. If a Volkswagen Technical Assistance (VTA) ticket was opened,
the alignment before and after measurement should be attached before the VTA is
closed.
Production Solution: Not applicable.
91 13 09 - 2020627 Supersedes T.B. V911012 dated June 01, 2010 to include
2013 model year Pre-activation information. Satellite Radio Overview
Model(s)
Year
Eng.
Code
Trans.
Code
VIN Range VIN Range
From
To
Routan, Tiguan, CC
2009–
2013
All
All
All
All
Golf, Jetta, New Beetle,
Beetle Convertible
2005–
2010
All
All
All
All
Beetle, Beetle Convertible
2012–
2013
All
All
All
All
Passat, Passat Wagon
2006–
2010
All
All
All
All
EOS
2007–
2013
All
All
All
All
Jetta Sportwagen
2010–
2013
All
All
All
All
Tourag
2008–
2013
All
All
All
All
Jetta Sedan
2011–
2013
All
All
All
All
To provide an overview of:
2013 Model Year Vehicle Pre-activation
 ESN Location
 Warranty and Service Repair Instructions (All Model Years)
 Dealer Support
 Vehicles Equipped with Accessory iPod Satellite Adapter Kit Concerns
 RNS-510, Unable to Display XM Station Names with “Best of XM”
Subscription Upgrade
 SIRIUS Satellite Radio "Best of XM" Stations Not Available, Model Years
2005 - 2007 (USA Only)

Production Solution: No production change required.
Pending Service Solutions
Pending Service Solutions coming soon.
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Tech Tips
91-12-05TT - Equipped with RNS 315 Navigation Unit – System Reboot
Sequence
Model(s)
Year
Eng. Code Trans. Code
Jetta, Jetta Sportwagen, EOS, Golf /
GTI, Tiguan
2011–2013
All
All
Passat, Beetle
2012–2013
All
All
It may be necessary to reboot the RNS315 navigation unit, due to either, update
programming stalled, or recoding. In order to reboot the unit, hold down the
“power” and “eject” buttons at the same time until the unit switches “OFF”. You
should see the software screen once the unit powers back up indicating a successful
reboot.
91-11-09TT - RNS 850 Screen Display
March 29, 2013: Update to Include Additional Model Years.
Model(s)
Year
Eng. Code
Trans. Code
Touareg
2011–2013
All
All
When the RNS 850 system is in 3D mode, the top portion of the screen will not
display streets. This line represents the horizon and is a normal operation of system.
No repairs should be made.
91-11-11TT - Equipped with RNS 315 Navigation – Sirius Traffic Information
March 29, 2013: Update to Include Additional Models and Model Years.
Model(s)
Year
Eng. Code Trans. Code
Jetta, Jetta Sportwagen, Tiguan, EOS,
Golf/GTI
2011–2013
All
All
Beetle, Passat
2012–2013
All
All
The RNS 315 navigation unit does not contain the Sirius Traffic functionality.
Currently only the RNS 510 navigation unit is capable of this function. These units
should not be substituted and the Warranty claim is subject to denial.
91-11-14TT - Vehicles Equipped with RNS 315 Navigation – Bluetooth Module
Location
March 29, 2013: Update to Include Additional Model Years and Information.
Model(s)
Year
Eng. Code
Trans. Code
All
2012–2013
All
All
The Bluetooth module has now been integrated into the navigation head unit on
2012-2013 vehicles with RNS 315 navigation part number 1K0 035 274 B or
higher. The diagnosis for this system is similar to the 9W7 system. Technical Bulletin
91 11 09 (2026015) can be used for the diagnosis.
91-11-16TT - Vehicles Equipped with Bluetooth Hands-Free Phone – Pairing of
Android Phones
March 29, 2013: Update to Include Additional Model Years.
Model(s)
Year
Eng. Code
Trans. Code
All
2009–2013
All
All
When pairing an Android phone to the Bluetooth system, a few extra steps may be
necessary. (See Tech Tip for instructions to pair the phone.)
91-11-19TT - Vehicles with Navigation – GPS Antenna Concerns
March 29, 2013: Update to Include Additional Model Years.
Model(s)
Year
Eng. Code
Trans. Code
All
2009–2013
All
All
For concerns of navigation inaccuracy, with or without antenna fault codes, begin
by checking the number of received satellites in the area of the concern. This can
be accomplished by following the instruction in Technical Bulletin 2023490
Antenna Diagnosis Overview.
For RNS 510 units select the ‘Nav’ button and select “position” on the screen. For
the RNS 315 units Press the ‘Nav’ button>select Map on the screen>select View
on the screen>select Route Info on the screen>turn the center knob clockwise to
scroll down to see how many satellites are received.
There needs to be a minimum of 3 satellites recognized by the unit. If less than that
is seen only in one area, check the area for interference. If less than 3 satellites are
seen, at all times, check MVB 9/4 for the antenna power consumption.
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Campaigns
No new campaigns in ElsaWeb.
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Updates
No new updates in ElsaWeb.
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Suggestions
Please send comments or suggestions to: [email protected]
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