VWP-23-06_V2

Warranty Information
Policies and Procedures Bulletin
Number: VWP-23-06
Subject:
Date: Sept 28, 2023
Sunroof Limited Warranty Extension
Questions - For any questions regarding this bulletin, please contact the Warranty Helpline at
1-866-306-8447 or [email protected].
This document modifies the
Volkswagen Warranty Policies and
Procedures Manual.
Sunroof Limited Warranty Extension
For applicable Settlement Class Vehicles, the New Vehicle Limited Warranty will be extended to cover a percentage
of the repair or replacement of the Sunroof by an authorized Volkswagen dealer at a prorated basis for 7 years or
80,000 miles, whichever occurs first, from the vehicle’s original in-service date.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original purchaser
or the original lessee; or if the vehicle was first placed in service as a “demonstrator” or “company” car, on the date
such vehicle was first placed in service.
Applicable Vehicles
 MY 2018-2021 Atlas
 MY 2020-2021 Atlas Cross Sport
 MY 2015-2018 Golf / Golf GTI
 MY 2015-2019 Golf SportWagen
 MY 2017-2019 Golf Alltrack
 MY 2018-2021 Tiguan
What is Covered
During the time/mileage period specified above, an authorized Volkswagen Dealer will diagnose and repair, at a
prorated basis, a condition of leakage and water ingress into the vehicle’s interior from the Sunroof while in the fully
closed position with the Sunroof glass not broken, cracked or otherwise damaged.
The Warranty Extension will also cover, at a prorated basis, repairs to address a diagnosed condition of liquid
damage to the vehicle’s interior seats, carpets/floor mats, interior ceiling, and failure of electrical components that
was directly caused by water ingress into the vehicle’s interior from the Sunroof while in the fully closed position with
the Sunroof glass not broken, cracked or otherwise damaged.
Eligibility Criteria for Certain Vehicles that are Covered by Service Actions 60E2 or 60E5
For Settlement Class Vehicles that are eligible for Service Action 60E2 or 60E5, in order to qualify for this limited
Warranty Extension it is required that Service Action 60E2 or 60E5 was completed prior to the occurrence of the
Sunroof leakage or liquid ingress giving rise to the Covered Repair.
Eligibility Criteria for Certain Vehicles Not Applicable to Service Action 60E2 or 60E5
Settlement Class Vehicles identified by the U63 Warranty Key that are not applicable to Service Action 60E2 or
60E5 are eligible for coverage with no additional parameters.
What is Not Covered
If diagnosis reveals that the vehicle has an unrelated issue(s), diagnosis and any necessary repairs to correct such
issue(s) will not be covered under this limited Warranty Extension.
In addition, this limited Warranty Extension does not cover a repair or replacement of the Sunroof to address
leakage and liquid ingress resulting from abuse, misuse, alteration or modification, a collision or crash, vandalism
and/or other impact, failure to properly or fully close the Sunroof, broken, cracked or damaged Sunroof glass or
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© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or
reposted to other sites, without the prior expressed written permission of the publisher.
Warranty Information
other components, improper maintenance, and/or an outside source or factor including a prior repair performed by a
non-dealer.
Vehicles with the totaled status and/or salvaged title are excluded from coverage under this limited Warranty
Extension.
Repair Proration Percentages
Vehicles within the New Vehicle Limited Warranty time and mileage period will be covered at 100%. Once the
vehicle exceeds New Vehicle Limited Warranty, the entire repair (defective item and consequential liquid
ingress damage) will be covered only at a prorated amount.
The percentage of coverage for the entire repair is based on the proration percentages in the tables below. Those
proration percentages are based upon the age and mileage of the vehicle at the time of the Covered Repair. Refer
to the table that applies to the applicable model year of the settlement class vehicle that is presented for repair:
Model Year 2015-2017
New Vehicle Limited Warranty 3 Years / 36,000 Miles
Time from InService Date
3 years or less
3-4 years
4-5 years
5-6 years
6-7 years
Up to 36,000 miles
100% (under original
warranty)
85%
70%
65%
60%
36,001 to 50,000 Miles
50,001-72,000 Miles
72,001-80,000 Miles
80%
70%
60%
75%
65%
60%
50%
70%
60%
55%
40%
55%
50%
45%
35%
Model Year 2018-2019
New Vehicle Limited Warranty 6 Years / 72,000 Miles
Time from InService Date
3 years or less
3-4 years
4-5 years
5-6 years
6-7 years
Up to 36,000 miles
36,001 to 50,000 Miles
50,001-72,000 Miles
72,001-80,000 Miles
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
90%
80%
65%
Model Year 2020-2021
New Vehicle Limited Warranty 4 Years / 50,000 Miles
Time from InService Date
3 years or less
3-4 years
4-5 years
5-6 years
6-7 years
Up to 36,000 Miles
36,001 to 50,000 Miles
100% (under original
warranty)
100% (under original
warranty)
85%
75%
60%
100% (under original
warranty)
100% (under original
warranty)
80%
70%
50%
50,001-72,000 Miles
72,001-80,000 Miles
80%
60%
75%
60%
70%
65%
40%
60%
60%
35%
Page 2 of 3
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or
reposted to other sites, without the prior expressed written permission of the publisher.
Warranty Information
Transferability
The warranty, as extended, is fully transferable to subsequent owners, excluding those for the purpose of
commercial resale.
Vehicle Eligibility
To determine if a vehicle is eligible for the Sunroof Limited Warranty Extension, check the VIN in Elsa > Vehicle
Data. The “Warranty” section of the “Vehicle Data” screen will show Warranty Key “U63 Sunroof WrtyExt 7y/80K
Prorated Coverage” indicating this vehicle is applicable for this Warranty Extension.
SAGA Claiming Procedures
Only the service numbers related to water leakage shown below are eligible. Service numbers not related to water
leak are not applicable for this extension.
Dealers must use the following Claim Type and Service Number when submitting warranty extension claims
covered at 100% for the Sunroof Class Action Limited Warranty Extension.
Claim Type
Service Number
Damage Code
Vendor Code
Causal Indicator
6005
6039
0010
SAGA Claiming Procedures
110
6014
6028
6029
6040
6042
6043
0015
0016
Identified on the failed component
Failed Sunroof Component
6037
6048
6038
6052
0050
All claims covered at a prorated amount must be claimed as the 2WA Claim Type to adjust for the varying coverage
scenarios. Refer to WISE > Resource Center > Communications (VWC) > VWC-22-04 2WA Claim Type Process.
Claim Type
Service Number
Damage Code
Vendor Code
Causal Indicator
Percentage
SAGA Claiming Procedures
2WA
6005
6014
6028
6029
6037
6038
6039
6040
6042
6043
6048
6052
0010
0015
0016
0050
Identified on the failed component
Failed Sunroof Component
Refer to proration percentages above based on vehicle’s time/mileage in service.
Submit all documentation for claims to Doc-IT. For additional assistance with determining customer participation,
refer to the Sunroof Proration Estimating Tool located in WISE > Resource Center > Claim Input Assistance >
Proration Calculators.
This tool will serve to provide a repair estimate that can be shared with the customer to demonstrate their potential
repair costs for vehicles that fall under the prorated coverage under the terms of the warranty extension. Estimates
are only an approximation of charges based on the anticipated details of the work to be done and could be subject
to change.
For further details on applying this limited warranty extension, including SAGA claim examples, reference Sunroof
Class Action and Warranty Extension Dealer FAQ located on WISE > Resource Center > FAQs.
Document Revision Table
Publish Date
08/22/2023
09/28/2023
Reason For Update
Original Publication
Revised to include verbiage on vehicles not applicable to 60E2/60E5
Page 3 of 3
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or
reposted to other sites, without the prior expressed written permission of the publisher.