2059392.4
Service Bulletin Details
Public Details for: 2059392.4
Bentayga - pdc system not working or pdc system false detection customer statement: pdc system not working or pdc system false detection warning evident within the dip
- 2024 - 2023 - 2022 - 2021 - 2020 - 2018 - 2017 -
Models from 2024
2024 BENTLEY BENTAYGA |
2024 BENTLEY BENTAYGA HYBRID |
Models from 2023
2023 BENTLEY BENTAYGA |
2023 BENTLEY BENTAYGA HYBRID |
Models from 2022
2022 BENTLEY BENTAYGA |
Models from 2021
2021 BENTLEY BENTAYGA |
Models from 2020
2020 BENTLEY BENTAYGA |
Models from 2018
2018 BENTLEY BENTAYGA |
Models from 2017
2017 BENTLEY BENTAYGA |
Technical product information Topic Market area Brand Transaction No. Level Status Release date Bentayga - PDC system not working or PDC system false detection Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley 2059392/4 EH Released for publishing 28-Sep-2023 New customer code Object of complaint driver assist systems, convenience features -> parking aid, park assist system, rear traffic alert driver assist systems, convenience features -> Park Assist, parking aid driver assist systems, convenience features -> Park Assist, parking aid driver assist systems, convenience features -> Park Assist, parking aid driver assist systems, convenience features -> Park Assist, parking aid driver assist systems, convenience features -> Park Assist, parking aid Vehicle data Bentayga Series Sales types Type 4V1* 4V1* 4V1* 4V1* 4V1* 4V1* 4V1* 4V1* ZV1* ZV1* MY 2017 2018 2019 2020 2021 2022 2023 2024 2023 2024 Brand Designation Engine code Gearbox code Final drive code E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * Documents Document name master.xml INTERNAL Complaint type Position functionality functionality visual appeal / surface noise, vibration paint / painting dimensional accuracy Technical product information Bentayga - PDC system not working or PDC system false detection Transaction No.: 2059392/4 Release date: 28-Sep-2023 Customer statement / workshop findings Customer statement • PDC system not working or PDC system false detection • Warning evident within the DIP HINT: The warning shown is the same regardless of model year Workshop findings • Parking aid sensor Range/Performance DTC’s evident within numerous control units Technical background Refer to the Measure section of this TPI Revision history 2059392/2 - Changes made to the Measure section regarding the following: • Paint overspray advice • False detection video (minimum requirements) Production change Not applicable Measure Before carrying out any repairs consider the following external conditions which can affect PDC operation External conditions 1. High plants, flowers, vegetation and kerbs can lead to incorrect warnings near the vehicle. 2. Gravel paths, cobblestone paths, pot holes, grates, sharp bends in the road, slopes, driveways / ramps can lead to incorrect warnings. 3. Different weather conditions / environment influences can restrict the function: - Water on the parking sensors (widening of emission area) - Ice, snow on the parking sensor or in the transition area to the bumper - Exhaust gases of the vehicle, steam (heat swirls for example when accelerating change the physical properties of the air and thus the ultrasound of the parking assistance) - Interfering sounds (pneumatic brakes of lorries, animal alarm, other active ultrasound source in the surrounding area, such as parking assistance of other vehicles) 4. Local environment - Fluorescent lights - Induction loops on traffic lights and car park barriers - Ramps / driveways Vehicle 5. Check the installation of the number plate holder for: - Protruding number plate / number plate holder - If possible do not use any advertising carriers INTERNAL - The number plate size must match precisely the size of the basic carrier - Fit the number plates only on original basic carriers - The number plates and number plate holders must fit on flat/flush to the vehicle - Check the number plate attachment on the corners (bent-open corners) 6. Add-on parts / modifications / service installations which are not genuine Bentley accessories can lead to incorrect warnings 7. Previous damage which is now painted over (see vehicles repair history) Parking sensor damage 8. External check of parking sensors for: - Dirt, ice, foreign bodies, foil stuck on - Check any damage on the bumper, air inlet grille and underbody which may indicate a parking accident - Mechanical damage (stone chips, scratches) IMPORTANT: With the following examples stone chips led to the failure of the sensor: Paint overspray 9. when painting sensors ensure to paint within area specifications, removable layers of paint on the membrane can lead to false signals False Detection 10. Where false detection is observed, the operative should conduct the onward procedure: • Record a video whilst sitting in the driver’s seat showing the false detection on the MMI • Whilst still recording - Exit the vehicle to the location of the suspected faulty sensor INTERNAL • Obtain a close up angle of the sensor TIP: If the video is not high resolution, please take a wide angle image to show location of the sensor Then • Obtain a close up video to highlight any damage HINT: Save the video as this may be required when opening or responding on a previously opened DISS query Warranty accounting instructions Stone chips and scratches are not complaints in the sense of warranty. Therefore dirty sensors should be cleaned and not replaced Any sensors which are replaced for stone chips, scratches or any other type of damage will not be approved for warranty payment INTERNAL