2061582.8
Service Bulletin Details
Public Details for: 2061582.8
Driver/passenger door/s creak on close - bentayga customer statement: -driver and/or passenger door creak during the (power close) function
Models from 2021
2021 BENTLEY BENTAYGA |
Models from 2020
2020 BENTLEY BENTAYGA |
Models from 2018
2018 BENTLEY BENTAYGA |
Models from 2017
2017 BENTLEY BENTAYGA |
Technical product information Driver/Passenger door/s creak on close - Bentayga Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley Topic Market area Brand Transaction 2061582/8 No. Level EH Status Approval Release date New customer code Object of complaint body fixtures and fittings -> doors body fixtures and fittings -> door, closures operation body fixtures and fittings -> door, closures operation -> close door Complaint type Position noise, vibration functionality noise, vibration -> noise Vehicle data Bentayga Sales types Type 4V1* 4V1* 4V1* 4V1* 4V1* MY 2017 2018 2019 2020 2021 Brand Designation Engine code Gearbox code Final drive code E * * * E * * * E * * * E * * * E * * * Documents name INTERNAL Customer statement / workshop findings Driver and/or Passenger door creak during the “Power close” function Technical background Ensure the fault is as described within the Customer statement, refer to the video on the Bentley Hub referencing TPI 2061582/In the event the symptom is as shown the instructions within the Measure section should be followed NOTE: The video shown on the Bentley Hub is for reference purposes only, the symptom is the same regardless of vehicle type Production change Refer to the Measure section Measure Refer to the vehicle repair history to check/confirm if any previous work which has been conducted regarding door latch replacement or rework (Figure 1) Figure 1 In the event the door latch date of manufacture is unknown (No notes within the vehicle repair history) the date of manufacture of each door latch must be confirmed and recorded 1) To confirm which door creaks during the “Power close” function/operation – Open and close all doors (x10) times (Using the power close function) 2) Referring to the applicable Rep.Gr - Remove the front and rear door trims 3) Referring to Figure 2 - Check the date of manufacture in the location shown INTERNAL Figure 2 Latch manufacturing date code prior to 10/21 • Conduct the onward rework process (Step 4) on all latches which have a date code prior to 10/21 regardless if the creaking noise is evident or not Latch manufacturing date code post 10/21 • Conduct the onward rework process (Step 4) only on latches which exhibit the creaking noise 4) ) Referring to Figure 3 - Apply Dow corning Molycote 33 extreme – Low temperature grease to the inner cable Figure 3 3) Unclip the cable from the latch (Figure 4) INTERNAL Figure 4 4) Disconnect the rubber boot (Figure 5) Figure 5 5) Referring to Figure 6 - Compress the rubber boot and apply Dow corning Molycote 33 extreme – Low temperature grease to the cable in the location shown Figure 6 6) Slide the cable towards the latch (Figure 7) INTERNAL Figure 7 Re-clip the Bowden cable into the latch (Figure 8) Figure 8 7) Referring to Figure 9 - Distribute the grease by holding the inner cable and rotate the outer cable housing 180 degrees clockwise x2 and then 180 degrees anti clockwise Figure 9 • Refit the rubber boot shown in Figure 10 Figure 10 8) Referring to Rep.Gr 57 (front) or Rep.Gr 58 (rear) - Refit the door latch • Check to confirm the door creak during soft close issue is now resolved Yes - No further action is required No - Referring to Rep.Gr 57 (front) or Rep.Gr 58 (rear) - Replace the applicable door latch VERY IMPORTANT: To assist in any future complaints the retailer should make a record on the vehicles repair history regarding the work which was conducted to eliminate the noise for example - Latch replacement or application the grease INTERNAL 9) Before returning the vehicle to the customer the operative should confirm the issue is no longer evident - Open and close all doors (x10) times (Using the power close function) to confirm the issue is no longer evident NOTE: Please ensure the open/close test is replicated in the same circumstances as when the customer experiences the issue For example - Car parked in direct sunlight Warranty accounting instructions Warranty Type 110 or 910 Damage Service Number 57 17 Damage Code 00 20 Time to remove and refit the rear door trim Labour Labour operation code 70 73 19 00 Time 20 Time units Time to remove and refit the front door trim Labour Labour operation code 70 59 19 00 Time 20 Time units Time to apply the grease (front x1) Labour operation code 57 17 49 00 Time 10 Time units Time to apply the grease (rear x1) Labour operation code 58 17 49 00 Time 10 Time units Time to remove and refit x1 door latch motor (grease application) Labour Labour operation code 57 17 19 00 Time 40 Time units Time to remove and refit x1 door latch motor (grease application) Labour Labour operation code 58 17 19 50 Time 30 Time units Time to replace x1 door latch in the event the noise is evident after grease application (Front) Labour operation code 57 17 55 00 Time 20 Time units Time to replace x1 door latch in the event the noise is evident after grease application (Rear) Labour operation code 58 17 55 00 Time 30 Time units Parts information The grease shown in Figure 11 must be sourced locally, in the event the grease type cannot be sourced please contact your supplier to enable grease of the same specification to be supplied INTERNAL Figure 11 In the event a door latch is required to be replaced please refer to the ETKA parts catalogue INTERNAL