SIL 3119
Service Bulletin Details
Public Details for: SIL 3119
Altec has learned that an incorrect grade auger retention pin could be installed on certain dc, dl, and dm derricks built from july 2015 to august 2023. Over time, this could result in the pin becoming damaged.
- 2023 - 2022 - 2021 - 2020 - 2019 - 2018 - 2017 - 2016 - 2015 -
Models from 2023
2023 ALTEC DIGGER DERRICK |
Models from 2022
2022 ALTEC DIGGER DERRICK |
Models from 2021
2021 ALTEC DIGGER DERRICK |
Models from 2020
2020 ALTEC DIGGER DERRICK |
Models from 2019
2019 ALTEC DIGGER DERRICK |
Models from 2018
2018 ALTEC DIGGER DERRICK |
Models from 2017
2017 ALTEC DIGGER DERRICK |
Models from 2016
2016 ALTEC DIGGER DERRICK |
Models from 2015
2015 ALTEC DIGGER DERRICK |
Customer Outreach PO Box 8338 Saint Joseph, MO 64508 [email protected] connect.altec.com/login Phone 1-877-GO ALTEC This campaign applies to your vehicle. Refer to the provided list. Dear Altec Owner, Altec Industries, Inc. has issued a customer satisfaction campaign as described in the included Service Information Letter (SIL). According to our records, you own one or more units this applies to. Refer to the included letter for the items covered under the Altec Warranty Policy. If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this letter. Compare your unit’s identifying information with the provided list to verify your unit is affected. You may also contact Altec or view your fleet through Altec Connect to determine if there are any other outstanding notices. If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice. We regret this inconvenience; however, we are taking this action in the interest of your safety and continued satisfaction with Altec products. Thank you for your immediate attention on this important matter. Service Information Letter SIL- 3119-A Auger Retention Pin Units Affected: Certain DC, DL, and DM derricks built from July 2015 to August 2023. Verify your unit is affected by reviewing the attached list or accessing Altec Connect. Background: Altec has learned that an incorrect grade auger retention pin may be installed on the affected units. Over time, this could result in the pin becoming damaged. Customer Action: Order and install the Auger Retention Pin Kit, part number 991676166, or schedule the installation of this kit by Altec. Complete this repair by the next preventive maintenance interval, or within 1 year of receipt of this notice, whichever comes first. Subsequent damage due to failure to perform the required action(s) in the time period allowed will not be covered by warranty. Requirements: Every affected unit requires the installation of the proper kit for completion. The repair is estimated to take 30 minutes and 1 person to complete. Completion and Warranty: This repair is covered under the Altec Warranty Policy and can be performed by Altec, the customer, or the customer's warranty provider. Altec will perform the work for free at an Altec facility. If the customer or customer's warranty provider performs the work, a warranty claim must be submitted to be reimbursed for the cost of the parts and/or labor. Altec will allow up to $45.00 for the labor to perform the repair. Customers are responsible for the travel costs of an Altec Mobile Services technician if the technician performs the work at the customer's location. Altec Contact Info: Altec Connect: connect.altec.com/login Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 - Parts; 2 - Shop Service; 3 - Mobile Service; 4 - Technical Support; 5 - Global Rental Service Request; 6 - Chassis Repair Inspection labor Repair labor Account # Travel NHTSA code Prime fail P/N Doc ref Page 1 of 1 Altec Use Only 0.0 hr 1.0 (Service), 0.5 hr (other) 010.XXXX.43156.000.9343.000 Not included 90 990088464 074900895 Description Auger Retention Pin Kit Altec Use Only Part No. 991676166 Qty 1 Warranty Yes Released: November 22, 2023