OTA-Head Unit SW

News Channel Update |
Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Senior Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign OTA Notification
Head Unit Software Update – Mercedes Me
Connect OTA
DATE: December 1, 2023
MY19-23 A-Class, CLA, CLS, E-Class, EQB, GLA,
GLB, GLC, GLE, GLS, AMG GT (177, 118, 257, 213,
238, 243, 247, 253,167, 290 platform)
IMPORTANT SERVICE CAMPAIGN INFORMATION
No Action Required by Dealer
Over-the Air (“OTA”) Information Only
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372).
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
December 1, 2023
Service Campaign OTA Notification
Campaign No. :
Campaign Desc. :
Head Unit Software Update – Mercedes
N/A
23P5497337
Me Connect OTA
This is to notify you of the Service Campaign OTA update for the head unit software in 362,013 Model Year (“MY”) 19-23 A-Class,
CLA, CLS, E-Class, EQB, GLA, GLB, GLC, GLE, GLS, AMG GT (177, 118, 257, 213, 238, 243, 247, 253,167, 290 platform) vehicles.
The vehicles will not be visible or flagged in VMI or EVA.
Background
Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined
that on certain MY19-23 A-Class, CLA, CLS, E-Class, EQB, GLA, GLB, GLC, GLE, GLS,
AMG GT (177, 118, 257, 213, 238, 243, 247, 253,167, 290 platform) vehicles, the
head unit software does not correspond to the current series production
configuration. The head unit will receive an OTA update to optimize the "Live Traffic
Information" service for the navigation system. Additional product improvements
including infotainment system robustness will be implemented. The software update
will be downloaded in the background. The subsequent installation takes roughly 45
minutes and requires the customer's consent in the vehicle. During installation, the
system can be used without restriction. The new software will be active after the
vehicle has been switched off.
MBUSA will conduct an OTA service campaign. Remote software updates are
automatically downloaded and installed in the customer’s vehicle free of charge
and do not require a dealer visit.
No customer letter will be mailed for this OTA software update.
Parts are not required for repair. Remedy software will be pushed via OTA.
Issue
What We’re Doing
Parts
Vehicles Affected
2019-2023
A-Class, CLA, CLS, E-Class, EQB, GLA, GLB, GLC, GLE, GLS, AMG GT
Vehicle Model Year(s)
Vehicle Model
Vehicle Populations
Total Campaign Population
362,013
Next Steps/Notes
AOMS/SOMS
AOMs – This OTA campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
No Service Action is required by
the Dealer for this Campaign
Over-the-Air (“OTA”) updates are performed remotely and do not require
a dealer visit. Customers can continue to drive their vehicle. Sufficient
battery voltage may be required for the OTA update to be initialized. If
the vehicle has not been driven in four or more weeks, the ignition
should be cycled to initialize the process.
Instructions to verify a successful OTA update:
Dealers can check for a successful OTA update in VeDoc, or alternatively
the customer can check using the Mercedes me connect App.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
VeDoc
1) Dealers can search the VIN in VeDoc (Figure 1, A), then click "Control Units"
(Figure 1, B) and "Hermes - Control Unit" (Figure 1, C). If the Object Number
(Figure 1, D) matches "A2479046600", then the OTA update was successful.
A
B
C
D
Figure 1 – Successful OTA update in VeDoc
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
Mercedes Me Connect App
Customers can alternatively check the status of the OTA update using the
Mercedes-me connect App on Android or Apple, by going to the “Vehicle” icon and
selecting “Over-the-Air Vehicle Updates” (Figure 2). A successful OTA update will
show as “Installed” (Figure 3).
Figure 3 – Successful OTA Update
Figure 2 – Over-the-Air Vehicle Updates
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600