2063410/6

Technical product information
Infotainment Main unit (5F / J794) fault finding/diagnosis procedure
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
Topic
Market
area
Brand
Transaction
2063410/6
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
information, navigation, communication, entertainment -> online services
information, navigation, communication, entertainment -> infotainment sys. control using buttons, control panel,
display panel
Vehicle data
All Models
Sales types
Type MY
Brand Designation Engine code Gearbox code Final drive code
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2017
2018
2019
2020
2021
2022
2023
2024
Documents
name
INTERNAL
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Complaint
type
functionality
functionality
Position
Customer statement / workshop findings
Issue suspected with the Infotainment Main unit (5F / J794) - For example:
•
MMI screen image flickers or goes blank
•
No response to selection
•
Audio cuts out
Technical background
Revision history 2062410/6
The original questionnaire has been removed from the TPI
The operative should therefore refer to the Measure section regarding fault finding/diagnosis of the Infotainment Main unit (5F / J794)
Production change
Not applicable
Measure
Fault finding / diagnosis of the Infotainment Main unit (5F / J794)
1) Check if the Customer’s complaint can be re-produced, also check if the same system operation can be re-produced on a comparable model
of the same model year
NOTE: If the complaint is noticeable when using an external device connected (e.g. Phone, Media player), then check the operation using both
the customer’s device and a known good device on both the customers car and the comparable car
2) Run a full diagnostic sweep and record any DTC’s
3) Follow the ODIS test routine for the DTC’s stored if applicable
4) Check for any existing TPI / Campaign released that may be related to the issue / DTC
5) Carry out a full wiring check to the Infotainment unit (5F / J794)
NOTE: If a wiring issue is found, then rectify as per Elsa Pro guidelines (taking photos of any issue(s) found) - Re-check to confirm if the original
issue remains
6) Perform a full shutdown/start-up of the Infotainment System (Press and hold volume rotary switch for 10 seconds) - Re-check to confirm if the
original issue remains
7) Perform a ‘factory reset’ of the Infotainment system. NOTE: All data held in the system (e.g. personal data) will be deleted - Re-check to
confirm if the original issue remains
NOTE: Regardless if the issue has been resolved, or if the issue remains after following the above actions, the operative MUST record the
findings on a new or existing DISS query, along with any supporting information (e.g. Diagnostic log, ODIS test plan results, Photos / Videos of
the concern)
IMPORTANT: The Infotainment main unit should not be replaced unless the issue can be re-produced, all information must be
recorded on the DISS query, and approval must have been given by Product Support
Warranty accounting instructions
Warranty type - 110 or 910
Damage Service Number 91 96
Damage Code 00 40
Diagnosis time
Labour Operation Code 01 50 00 00
Time As per ODIS log must not exceed 30 TU
Time to conduct an electrical integrity check of the applicable wiring circuit
Labour Operation Code 97 09 01 00
Time Must not exceed 20 TU
INTERNAL
Time to conduct the factory reset of the infotainment system
Labour Operation Code 91 96 01 01 (Use 99 index until 08/02/24)
Time 10 TU
Time to replace the 5F unit (once DISS approval has been received)
Labour Operation Code 91 96 19 00
Time 20 TU
INTERNAL