NCU-OTA Comm Mod

News Channel Update |
Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Senior Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign OTA Notification
Communication Module System Software Update
DATE: January 29, 2024
– Non-Mercedes Me Connect OTA
MY19-23 Various Models
IMPORTANT SERVICE CAMPAIGN INFORMATION
No Action Required by Dealer
Over-the Air (“OTA”) Information Only
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372).
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
Service Campaign OTA Notification
Campaign No. :
Campaign Desc. :
N/A
N/A
January 29, 2024
Communication Module System Software
Update – Non-Mercedes Me Connect OTA
This is to notify you of the Service Campaign OTA update for the communication module system software in 63,804 Model Year
(“MY”) 2019-2023 A-Class, CLA, E-Class, G-Class, GLA, GLB, GLC, GLE, GLS, and S-Class (177, 118, 238, 463, 247, 253, 167, and
222 platform) vehicles. The vehicles will not be visible or flagged in VMI or EVA.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has
determined that on certain MY 2019-2023 A-Class, CLA, E-Class, G-Class, GLA, GLB,
GLC, GLE, GLS, and S-Class (177, 118, 238, 463, 247, 253, 167, and 222 platform)
vehicles, the communication module system software does not correspond with the
latest series production configuration. The communication module system will
receive an OTA update to improve system stability and availability of Mercedes me
services.
MBUSA will conduct an OTA service campaign. Remote software updates are
automatically downloaded and installed in the customer’s vehicle free of charge
and do not require a dealer visit.
A letter will be mailed to all customers informing them of this OTA software update.
Parts are not required for repair. Remedy software will be pushed via OTA.
Issue
What We’re Doing
Parts
Vehicles Affected
2019-2023
A-Class, CLA, E-Class, G-Class, GLA, GLB, GLC, GLE, GLS, and S-Class
Vehicle Model Year(s)
Vehicle Model
Vehicle Populations
Total Campaign Population
63,804
Next Steps/Notes
Customer Notification Timeline
Customer letters mailed on December 15, 2023.
AOMS/SOMS
AOMs – This OTA campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
No Service Action is required by
the Dealer for this Campaign
Over-the-Air (“OTA”) updates are performed remotely and do not require
a dealer visit. Customers can continue to drive their vehicle. Sufficient
battery voltage may be required for the OTA update to be initialized. If
the vehicle has not been driven in four or more weeks, the ignition
should be cycled to initialize the process.
Instructions to verify a successful OTA update:
Dealers can check for a successful OTA update in VeDoc.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
VeDoc
Dealers can search the VIN in VeDoc (Figure 1, A), then click "Control Units" (Figure1,
B) and "Hermes" (Figure 1, C). If the Object Number (Figure 1, D) matches object
number found in (Table 1), then the OTA update was successful.
A
B
C
247 902 78 15
D
Figure 1 – Successful OTA update in VeDoc
Object Number
A2479027815
Table 1 –Object Numbers for Updated Software
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600