PI2002B_OWNR_401

Kia America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA
PRODUCT IMPROVEMENT CAMPAIGN
RENOTIFICATION
FEBRUARY 19, 2024
THIS IS A RENOTIFICATION OF AN EARLIER COMMUNICATION ISSUED ON MARCH 24, 2021, WHICH NOTIFIED OWNERS OF THE
AFFECTED 2014-2016 MY SOUL VEHICLES WHO HAD NOT COMPLETED THIS PRODUCT IMPROVEMENT CAMPAIGN. OUR RECORDS
INDICATE THAT YOU ARE THE CURRENT REGISTERED OWNER OF THIS VEHICLE AND THAT THIS CAMPAIGN HAS NOT BEEN
COMPLETED.
KIA IS REQUESTING THAT YOU CONTACT AN AUTHORIZED KIA DEALERSHIP TO SCHEDULE AN APPOINTMENT TO HAVE THE
DEALER PERFORM THE KNOCK SENSOR DETECTION SYSTEM SOFTWARE UPDATE FREE OF CHARGE AT NO COST TO YOU.
UPON COMPLETION OF THIS SOFTWARE UPDATE, KIA WILL ALSO WARRANT ANY ENGINE LONG BLOCK ASSEMBLY REPAIRS
NEEDED DUE TO CONNECTING ROD BEARING DAMAGE FOR 15 YEARS/150,000 MILES STARTING FROM THE FIRST DATE OF
SERVICE, WHICHEVER OCCURS FIRST, FOR BOTH NEW AND USED VEHICLE OWNERS.
IF YOU HAVE ALREADY TAKEN YOUR VEHICLE TO A KIA DEALER AND HAD THIS CAMPAIGN PERFORMED, PLEASE DISREGARD THIS
NOTICE.
PRODUCT IMPROVEMENT CAMPAIGN – IMPORTANT UPDATE
March 24, 2021
Dear Kia Soul Owner:
During the time between August and October 2020, Kia Motors America, Inc. sent a letter notifying you of an
important Product Improvement Campaign to perform a software update on 2014-2016 MY Soul vehicles equipped
with 2.0L Gasoline Direct Injection (“GDI”) engines to protect the engine from excessive connecting rod bearing
damage. The update will be done free of charge and will only involve the addition of this computer software for the
Engine Control Unit (“ECU”). This letter is to provide you with updated warranty coverage information.
Why is Kia Conducting This Product Improvement Campaign?
Kia has developed a Knock Sensor Detection System (“KSDS”) that detects vibrations indicating the onset of excessive
connecting rod bearing wear in the engine. The KSDS is designed to alert a vehicle driver at an early stage of bearing
wear before the occurrence of severe engine damage including engine failure.
What Will Kia Do?
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At no cost to you, Kia will perform a software update to the ECU in your vehicle.
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Updated Warranty Coverage: Your vehicle may have received the KSDS software update previously
announced by Kia in 2020. As part of that product campaign improvement campaign, Kia advised at that time
it would extend the warranty coverage for the engine sub-assembly (short block) to 10 years starting from the
date of first service or 120,000 miles, whichever occurs first. That coverage has been expanded to cover the
engine long block assembly for 15 years from the date the vehicle was first put into service or 150,000 miles,
whichever occurs first, for both new and used vehicle owners upon completion of this Product Improvement
Campaign.
What Should You Do?
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If you have not already done so, please contact your Kia dealership immediately to have the KSDS software
installed on your vehicle and to take advantage of this extended warranty on your engine should your engine
suffer damage due to excessive connecting rod bearing wear in the future. The estimated time required to
update the ECU in your vehicle is approximately one (1) hour, depending on your dealer’s schedule. We
recommend that you contact your local Kia dealer to schedule a service appointment by phone or online to
minimize inconvenience.
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To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner
(“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this
information (see the bottom of this letter for more information about QR code use):
IMPORTANT
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Continue to follow the maintenance schedule outlined in Section 7 (Maintenance) of your vehicle’s
Owner’s Manual.
Improper maintenance during the warranty period, including the extended warranty Kia is providing, may affect
warranty coverage. In order to maintain the warranty on your engine, you must maintain it in accordance with
the time and mileage specifications provided in your vehicle’s Owner’s Manual, using quality products meeting
Kia’s specifications.
You should retain documents that show proper maintenance has been performed in order to establish compliance
in the event the diagnosed engine-related condition is determined to exist as the result of a lack of maintenance
as indicated by the condition of the engine.
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Place this letter in your vehicle’s glove compartment, preferably together with your vehicle’s other warranty
information. When seeking service, refer this letter to your servicing dealer. If you sell your vehicle, ensure
that you include this letter with the documents you provide to the buyer.
What Will Happen Once The Knock Sensor Detection System Software Update Has Been Completed?
If excessive bearing wear is detected after the KSDS software update has been completed, the following will occur:
1.
The Malfunction Indicator Lamp (“MIL”) will blink continuously, and the vehicle will be placed in a
reduced power and acceleration mode [referred to as “Limp Home Mode”].
Malfunction Indicator Lamp (“MIL”)
2.
Your vehicle can continue to be operated for a limited time in Limp Home Mode to permit you to
drive the vehicle to a safe location, but it will accelerate slowly and have a reduced maximum
speed. Engine RPMs will be limited to approximately 1800-2000 RPM. This means the maximum vehicle
speed will be limited to approximately 65mph or less depending on vehicle loading and road conditions.
Should the above occur in your vehicle (blinking MIL and Limp Home Mode), contact your dealer immediately to have
your vehicle inspected.
WARNING:
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If you ignore the blinking MIL and continue to drive your vehicle in Limp Home Mode for
an extended number of miles, your vehicle may eventually experience severe engine damage and stall.
The Kia service technician will be able to read how long you have driven your vehicle after the KSDS
is activated.
It is important that you understand that an abusive failure to take the vehicle to a Kia dealer after KSDS activation
may void the extended warranty KMA is providing with completion of this Product Improvement Campaign.
Have You Changed Your Address or Sold Your Kia?
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If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please
complete the enclosed prepaid “Change of Address/Ownership” card and mail it to us.
What If You Have Other Questions?
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Should you have any questions regarding this Product Improvement Campaign or your dealer does not
respond to your service request in a timely manner, we suggest that you contact Kia’s Customer Care Center
at 1-800-333-4542 (Monday through Friday, 5AM to 6PM, Pacific Time), or through the owner’s section of
www.kia.com.
Please accept our apologies for any inconvenience this matter may cause you.
Sincerely,
Customer Care Department
QR Code Use:
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A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR
Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains,
such as URLs, text, photos, videos.
With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or
marketplace.
Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in
the camera viewing area. With some apps, the URL or other information will automatically load when the code is
recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App
instructions.
PI2002B FL401