17-NA-073

Bulletin No.:
Service Bulletin
Date:
17-NA-073
March, 2024
WARRANTY ADMINISTRATION
Subject:
Warranty Administration – Field Action Courtesy Transportation Policy (U.S. and
Canada Only)
Brand:
Model:
All
GM
Passenger
Cars and
Trucks
Model Year:
from
VIN:
to
2024 and Prior
Involved Region or Country
to
—
—
Engine:
Transmission:
—
—
United States and Canada
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
Field Action Courtesy Transportation
Policy
General Motors would like to clarify and ensure the
understanding of our Courtesy Transportation policy in
regard to customer eligibility with respect to Field
Actions.
For Vehicles under Standard Warranty or the
Limited Powertrain Warranty, Courtesy
Transportation is available to be reimbursed by GM
if one of the following conditions are met:
• The vehicle is within the Bumper-to-Bumper
warranty (Canada Base Warranty coverage),
OR
• The involved component is currently covered
under the terms of the Limited Powertrain
Warranty.
Copyright 2024 General Motors LLC. All Rights Reserved.
from
For Vehicles beyond Standard Warranty or the
Limited Powertrain Warranty, Courtesy
transportation is available to be reimbursed by
GM if:
• The Field Action Bulletin specifically includes
provisions for courtesy transportation beyond the
Warranty Coverage period (in this situation, the
procedure in the applicable bulletin should be
followed),
OR
• Dealers receive pre-approval via the Dealer
Aftersales Empowerment portal in GlobalConnect,
or in Canada, pre-approval via their District
Service Manager (DSM). Approval is granted on a
case-by-case basis under qualifying
circumstances.
At any time, a dealer can within their own discretion
provide courtesy transportation without reimbursement
from GM.
Page 2
March, 2024
Bulletin No.: 17-NA-073
Version Information
Version
5
Modified
Released March 15, 2017
Revised February 15, 2019 – Added Model Year 2019 vehicles and changed District
Manager of Aftersales/District Manager Combined (DMA/DMC) to Field Warranty
Manager.
Revised September 18, 2019 – Added the 2020 Model Year and removed the statement:
This policy is also applicable to Saab branded vehicles included in Field Actions
administered by General Motors.
Revised February 21, 2023 – Added U.S. and Canada Only to Subject, 2021–2023 Model
Years, an Involved Region or Country table and updated the text in the last bulleted item.
Revised March 01, 2024 – Added the 2024 Model Year.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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