23-NA-103
Service Bulletin Details
Public Details for: 23-NA-103
This service bulletin provides information on submitting quality photos of various vehicle concerns to the gm technical assistance center (tac).
- 2025 - 2024 - 2023 - 2022 - 2021 - 2020 - 2019 - 2018 - 2017 - 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 -
Models from 2025
2025 BUICK ENCLAVE |
2025 BUICK ENCORE |
2025 CADILLAC CT5 |
2025 CHEVROLET EQUINOX |
2025 CHEVROLET TRAILBLAZER |
2025 CHEVROLET TRAX |
2025 GMC TERRAIN |
Models from 2024
Models from 2023
Models from 2022
Models from 2021
Models from 2020
Models from 2019
Models from 2018
Models from 2017
Models from 2016
Models from 2015
Models from 2014
Models from 2013
Models from 2012
Models from 2011
Models from 2010
Bulletin No.: Service Bulletin Date: 23-NA-103 March, 2024 INFORMATION Subject: Information on Photographing Various Vehicle Concerns and Submitting Them to the GM Technical Assistance Center (TAC) This Service Bulletin replaces PIC6346A. Please discard all versions of PIC6346. Brand: Model: BrightDrop Model Year: from Breakpoint: to from to 2025 — — Engine: Transmission: — — 2022 Buick Cadillac All Passenger Cars and Trucks Chevrolet 2010 GMC Involved Region or Country North America Important: This informational service bulletin (TSB) can only be completed by certified repair facilities who have met all specific training, tool and equipment requirements pertaining to the vehicle Brand and Model serviced. Repairs must be performed by a technician who has successfully completed the required training. Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must follow those applicable laws. Some vehicle concerns rely on taking and reviewing photographs to aid in the description/diagnosis of a customer's concern. While a properly taken photograph can aid substantially in diagnosing a concern, an unclear or poorly photographed concern may delay the diagnosis / repair of a customer's vehicle. The GM Technical Assistance Center (TAC) receives many photographs each day. This can be an enormous help in gaining insight to a customer's particular issue that he or she is facing. When a photograph is requested, here are some simple tips to follow to make sure they are helpful. Copyright 2024 General Motors LLC. All Rights Reserved. First, take a picture of the concern from a zoomed-out position to allow the consultant to establish an area of reference. Attach a piece of masking tape or simply point to the area in question so the consultant can be assured that he or she is in the correct location. Then, take a second picture from a zoomed in point of view to clearly show the area of concern. If necessary, point to, or otherwise call out any special features to be sure the concern is clearly indicated in the photo. Lastly, with the access of modern digital cameras and camera phones, it is easier than ever to quickly take high quality photographs in most all situations and lighting conditions. If the concern cannot be easily viewed in the photo, delete it, and take another photograph. Show the photo to another person in the dealership and see if he or she can identify both the area of the vehicle, as well as what is being photographed. TAC receives many photographs that are either zoomed in too far, or they are too blurry to be of any use at all. In instances such as these, many new cameras and camera phones have a designated "Macro mode.” This allows the user to take extreme close-up photographs with higher clarity than a regular or standard mode. (See your specific owner's manual for details.) By sending in blurry photographs, this does two things: this delays the repair of the customer's vehicle as well as it causes much frustration in the process. Below are some examples of both good and bad photographs that have been sent into TAC. Page 2 March, 2024 Bulletin No.: 23-NA-103 Examples of Acceptable Photographs 5202315 5202313 The picture above is zoomed out to establish the area of the concern. The picture above is zoomed in to clearly show the concern in greater detail. 5202311 5202314 The picture above points out the concern in the paint. The picture above is of a fender zoomed out with a blue circle being added pointing out the location of concern. Bulletin No.: 23-NA-103 March, 2024 5202312 Page 3 6579819 The picture above is zoomed in showing the concern in the paint. 6579820 6579816 The pictures of the harness connector, shown above, are examples of acceptable pictures when submitting through TAC. Page 4 March, 2024 Bulletin No.: 23-NA-103 Examples of Unacceptable Photographs 5202307 5202304 5202306 5202310 The photos above do not clearly show the region of the concern in question. They are so zoomed in that most people would have difficulty determining what part of the vehicle that they are even looking at. Version 2 Modified Released June 08, 2023 March 21, 2024 – Added the 2025 Model Year, the first Important statement and pictures/ text of the harness connector under Examples of Acceptable Photographs. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION