E-one Quest Ii 2016

Complaint Information: Recalls, Service Bulletins, OBD II Codes

NHTSA Mandated Recalls
  • Recall 144067 [USA]: The damaged starter lock-out relay may prevent the vehicle from starting, hindering personnel from responding to emergencies, increasing the risk of an injury.
    E-one incorporated (e-one) is recalling certain 2013-2019 typhoon and cyclone 2, 2013-2014 cyclone 3, 2014-2019 quest 2 and 2017 chsh emergency vehicles equipped with a cummins isl, l9, isx12, x12, isx15, or x15 engine. The engines do not have a diode in the starter solenoid circuit to improve the longevity of the lock-out relay, resulting in accumulated damage over time.
    e-one will notify owners, and dealers will install a diode in the starter solenoid circuit and install a new starter lock-out relay, free of charge. The recall began november 15, 2019. Owners may contact e-one customer service at 1-352-861-3612. Note: vehicles previously repaired under recall 18v-019 also need this recall remedy.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 157275 [USA]: A loss of hydraulic steering assist can increase the risk of a crash.
    E-one incorporated (e-one) is recalling certain 2014-2019 cyclone ii, 2013-2014 and 2016-2019 typhoon, 2015-2017 quest fire trucks. The front shocks may separate from their upper mount on the front suspension. The loose shock may contact and damage the steering gear housing, possibly causing a steering fluid leak and a loss of power steering assist.
    e-one has notified owners, and dealers will install a new shock mount bolt and nut, hardened washer, and shims to keep the shocks secured, free of charge. The recall began august 28, 2019. Owners may contact e-one customer service at 1-352-861-3612.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 127809 [USA]: The damaged starter lock-out relay may prevent the vehicle from starting, hindering personnel from responding to emergencies.
    E-one incorporated (e-one) is recalling certain 2013-2017 cyclone ii, typhoon, and quest ii emergency vehicles equipped with a cummins isl, l9, isx15, or x15 engine. The affected engines do not have a diode in the starter solenoid circuit to improve the longevity of the lock-out relay, resulting in accumulated damage over time.
    e-one will notify owners, and dealers will install a diode in the starter solenoid circuit and install a new starter lock-out relay, free of charge. The recall began on february 19, 2018. Owners may contact e-one customer service at 1-352-861-3612.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 128622 [USA]: A reduction in water pressure may hinder fire fighting efforts, increasing the risk of injury.
    E-one incorporated (e-one) is recalling certain 2013-2017 e-one cyclone ii, quest, typhoon, 2016 freightliner m2 112, 2013-2015 international 7400, 2014-2017 international 4400, freightliner m2 106, 2016-2017 kenworth t370, and 2015 kenworth t800 vehicles equipped with hale pressure relief valves in the water pumps used for fire fighting. Rings securing the valves may corrode over time after exposure to water, causing the ring to fail and the pressure relief valve to open, reducing the water pressure available for fire fighting.
    e-one will notify owners, and a certified dealer or technician will install a stainless steel retaining ring, free of charge. The recall began on january 11, 2018. Owners may contact e-one customer service at 1-352-861-3612.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 130841 [USA]: If the steering assist cylinder detaches there would be a loss of power steering assist, increasing the risk of a crash.
    E-one incorporated (e-one) is recalling certain 2016-2017 quest, cyclone ii, and typhoon emergency vehicles. The power steering assist cylinder may not have been properly tightened to the steering arm.
    e-one will notify owners, and dealers will inspect and retighten the steering assist cylinder mounting bolts, free of charge. The recall began on november 27, 2017. Owners may contact e-one customer service at 1-352-861-3612.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 123822 [USA]: A separated ball joint can cause a loss of steering control, increasing the risk of a crash.
    E-one incorporated (e-one) is recalling certain 2013-2016 typhoon and cyclone ii and 2014-2016 quest emergency vehicles. The ball joints on the independent front suspension (ifs) modules can loosen and separate, leading to a partial loss of steering.
    e-one will notify owners, and dealers will inspect, clean and secure the ball joint, free of charge. The recall began on may 5, 2017. Owners may contact e-one customer service at 1-800-627-5050.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 120359 [USA]: A hydraulic fluid leak can cause a loss of aerial device function, increasing the risk of injury.
    E-one incorporated (e-one) is recalling certain model year 2014-2016 typhoon, quest, and cyclone fire trucks manufactured january 1, 2014, to october 11, 2016, and equipped with aerial ladders. Due to a design change, the filter for the aerial ladder may leak hydraulic fluid.
    e-one will notify owners, and dealers will inspect and replace the filter and head assembly, as necessary, free of charge. The recall began on november 29, 2016. Owners may contact e-one customer service at 1-800-627-5050.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 111750 [USA]: If the strainer and/or debris enters the pump, and the operator is forced to shut down the pump, reducing firefighting effectiveness, there could be an increased risk of injury.
    E-one incorporated (e-one) is recalling certain model year 2015-2016 cyclone ii, quest ii and typhoon emergency vehicles manufactured may 1, 2015, to march 31, 2016, equipped with pumps to provide pressurized water to aid in fighting fires. These pumps have 6" intake strainers that may have been improperly soldered during production and, as a result, the strainers may come apart during use, allowing parts of the strainer and debris to enter the pump, possibly damaging the pump.
    e-one will notify owners to check the strainer for missing solder at the joints. Any strainers missing solder will be replaced, free of charge. The recall began on june 6, 2016. Owners may contact e-one customer service at 1-352-861-3612 or hale customer service at 1-800-533-3569.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 2016548 [Canada]: Accessories
    On certain vehicles equipped with aerial devices, the hydraulic filter head for the hydraulic system may be defective. As a result, the filter head may flex under pressure, allowing the sealing o-ring to be pushed out, resulting in a fluid leak. This could cause reduced aerial/ladder performance, increased power requirements and could potentially result in damage to other hydraulically driven components. This could increase the risk of injury/damage to property. Correction: dealers will inspect the filter head and replace if necessary.

  • Recall 2017590 [Canada]: Accessories
    On certain fire trucks, the retaining ring(s) in the relief valve assembly may not have been made using high grade stainless steel, causing it to deteriorate over time due to frequent exposure to water. If the retaining ring fails, the relief valve may break down and prevent the fire pump from building adequate pressure, which would increase the risk of injury during firefighting operations. Correction: dealers or certified technicians will inspect and replace the retaining ring(s) as necessary.

  • Recall 2017495 [Canada]: Steering
    On certain vehicles, the steering assist cylinder attachment and adjustment points may not have been tightened to specification at time of assembly. This could result in the steering assist cylinder separating from the steering arm, causing a loss of steering assist and increasing the risk of a crash causing injury and/or damage to property. Correction: vehicles will be inspected and fasteners tightened to specification.

  • Recall 2017213 [Canada]: Suspension
    On certain vehicles equipped with reyco independent front suspension (ifs), the suspension system may contain loose ball joints. If these are not detected through regular servicing, they may separate, causing suspension failure. This could affect vehicle handling and increase the risk of a crash causing injury and/or damage to property. Correction: owners will be instructed the have the suspension inspected by an e-one certified dealer or technician. Loose ball joints will be replaced.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • No comms 2023-05 - UNKNOWN OR OTHER: There are no manufacturer communications in accordance with 49 cfr 579.5 to report for may 2023 for e-one incorporated.
  • No comms 2022-08 - UNKNOWN OR OTHER: There are no manufacturer communications in accordance with 49 cfr 579.5 to report for august 2022 for e-one incorporated.
  • No comms 2021-12 - UNKNOWN OR OTHER: There are no manufacturer communications in accordance with 49 cfr 579.5 to report for december 2021 for e-one incorporated.
  • MIC-EONE-080320 - ENGINE AND ENGINE COOLING: Tsb report for july, 2020. One tsb was sent for the month of july. The tsb only applies to e-one chassis' with cummins export engines.
  • MIC-EONE030320 - EQUIPMENT: E-one, inc. Tsb report for the month of february 2020.
  • MIC-EONE 020420 - EQUIPMENT: E-one, inc. Tsb report for january 2020 sent 02/03/20 missing index of manufacturer (mfr) communications. This communication is to add that record.
  • 2018-1048 - EQUIPMENT: E-one has identified that a large number of def tank senders that have been returned for evaluation have been diagnosed as no fault found from the manufacturer. In an effort to minimize this in the future, we are sending this bulletin alon
  • 2018-1047 - ELECTRICAL SYSTEM:WIRING: During a routine truck delivery inspection a malfunction of the air flow restriction indicator light was detected. Our investigation determined that the malfunction was introduced in 2007 with the launch of the new isspro gauge cluster. The
  • TSB2018-1043 - ELECTRICAL SYSTEM: During a routine truck delivery inspection a malfunction of the air flow restriction indicator light was detected. Our investigation determined that the malfunction was introduced in 2010 with the launch of the new isspro gauge cluster. The
  • 2017-0962 - SUSPENSION: Reyco granning ifs suspensions may include spacers made of incorrect material. This may cause shock mounting to become loose and rattle at the upper connection to the cradle
  • TSB-2016-0871 - ENGINE (PWS): Email summarizing cummins j1939 diagnostic changes.
  • 2016 J1939 - ENGINE (PWS): Summary of 2016 j1939 cummins diagnostic changes for 500k baud rate diagnostics on 2016 engines.
  • 2016-0894 - EQUIPMENT: E-one would like to make sure customers are aware of the proper aerial operating sequence when using their hp100 platforms. When setting up outriggers it is expected that the system be transferred to aerial mode after outriggers are set, ev

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