2004 Mercedes-Benz C320Mercedes-benz C320 2004

Complaint Information: Recalls, Consumer Complaints, Service Bulletins, OBD II Codes

NHTSA Mandated Recalls
  • Recall 247637 [USA]: A detached sunroof panel may become a road hazard, increasing the risk of a crash.
    Mercedes-benz usa, llc (mbusa) is recalling certain 2001-2011 c-class, clk, e-class, and cls vehicles. Please refer to mbusa's recall report for specific vehicle model details. The glass sunroof panel may not be properly secured and may detach.
    dealers will inspect and replace the sunroof panel as necessary free of charge. Owner notification letters were mailed february 3, 2023. Owners may contact mbusa customer service at 1-800-367-6372. This recall expands nhtsa recall number 19v-918. Mbusa's numbers for this recall are 2023010004, 2023010005, and 2023010006.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 154259 [USA]: A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
    Mercedes-benz usa, llc. (mbusa) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle. For a full list of the affected models visit: https://static.Nhtsa.Gov/odi/rcl/2019/rmisc-19v918-4126.Pdf
    mbusa will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began july 10, 2020. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2020040011.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • NCU - 24240304 - STRUCTURE:BODY: As previously reported, to enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, mercedes-benz usa, llc (mbusa) has entered into a settlement regarding claims relating to alleg
  • LI91.18-P-077075 - SEATS: Crease formation on genuine leather seat covers in vehicles with low mileage ??A?A? Objects left on the seats for extended periods of time (pressure marks). ??A?A? Objects wedged between the seat backrest and seat cushion (e.G. Seat bel
  • LI8270P055572 - ELECTRICAL SYSTEM:SOFTWARE: Mobile phone cotacts are not transferred completely.
  • LI54.30-P-072145 - ELECTRICAL SYSTEM: Ntg5.5: incorrect time shown on instrument cluster, comand display, and analog clock
  • LI42.47-P-067502 - ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC): If the customer brakes sharply from a speed of > 30mph, without abs intervention, there is a single cracking noise from the area of the esp hydraulic unit
  • LI27.50-P-071658 - POWER TRAIN: Harsh engagement when changing gear range from p to d or r
  • LI82.85-P-055695 - ELECTRICAL SYSTEM: The comand unit does not start or the comand display remains dark. The comand unit cannot be operated. Note: the problem disappears after a lengthy idle period (>6h) or after interrupting the power supply (circuit 30).
  • LI47.20-P-054958 - FUEL SYSTEM, GASOLINE: Combination message: "clean fuel filter" is displayed. The fault code 162500 (water level message - bosch) or P226997 (water level message - delphi) or 171600 (filter load - bosch) is stored in the engine control unit.
  • LI05.10-P-058758 - ENGINE AND ENGINE COOLING: Noise: a rattling noise may be heard from the area of the chain drive for approx. 2-5 seconds after engine start. And/or: fault code entries in engine control unit: sim271de20: P001177 the position of the intake camshaft (cylinder bank
  • LI35.30-P-058566 - POWER TRAIN: Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). Heard once when changing from forward to reverse (and vice versa)
  • C1A140101 - EQUIPMENT:ELECTRICAL: This customer 1 action has been initiated because certain mbrace subscribers were recently contacted by mbrace informing them that they need to have an i-button call performed to ensure their mbrace device has registered with the verizon
  • LI91.25-P-059380 - SEATS: Pneumatic comfort systems with insufficient performance, entirely inoperative or leaky.
  • LI91.10-P-059391 - SEATS: Noise from the front seats during load change.
  • LI91.10-P-049799 - ELECTRICAL SYSTEM: The presence of a quiescent current can have several causes. These are not always recognized and lead to an increased number of ok components being removed. Possible hall sensor faults or normalization faults can exist which can be elimin
  • LI91.10-P-048503 - SEATS: Grunting noise or ripping noise at seat-back lining
  • LI91.10-P-048498 - SEATS: Noises from area of seat adjuster or cushion frame.
  • LI91.10-P-048497 - STRUCTURE: Noise complaints when load on backrest frame changes. Affects the driver and front passenger seats. Also perform the remedial action if you are performing work on: - backrest frame - backrest cover or - guide rail of head restraint. I
  • LI33 30-P-056665 - EQUIPMENT ADAPTIVE/MOBILITY: Throttle lift-off clunking noises at drive shafts of front axle
  • LI91 45-P-066075 - SEAT BELTS: Seat belt extender toothed rack sluggish or makes noises
  • LI05.10-P-049909 - ENGINE AND ENGINE COOLING: Engine noises after engine start
  • LI32.25-P-061137 - SUSPENSION:FRONT: Clunking noise from front axle suspension strut or rear axle shock absorber on short strokes of the damper
  • LI-43-10 - SERVICE BRAKES, ELECTRIC: Mercedes benz (daimler): unsatisfactory brake servo assistance after a cold start, primarily when maneuvering. Low vacuum in the intake manifold due to wide open throttle valve. Retrofit electric brake booster vacuum pump (m56). Model 20
  • SB-2009100001 - ELECTRICAL SYSTEM:STARTER ASSEMBLY:SOLENOID: Mercedes: replace the camshaft adjustment solenoid(s) and install adapter harness(es). Due to the settling properties of the seal of the camshaft adjustment solenoid specification, oil may enter the engine wiring harness(es) through the e
  • PB-42-30-103 - SERVICE BRAKES, AIR:ANTILOCK: Mercedes vehicle: the anti-lock brake system (abs) return flow pump running without control with corresponding fault code C1401, clean and insulated the connector for the return flow pump relay. Models 202 and 208. Model years unknown.
  • PB-91-60-53A - ELECTRICAL SYSTEM: Mercedes vehicle: the srs indicator lamp is illuminated and code B1058 and b2dbo are stored, replace the srs control unit. Models 203 and model 209. Model years unknown. *pe
  • PB-82-10-376F - EXTERIOR LIGHTING:HEADLIGHTS: Mercedes vehicles: the xenon or bi-xenon headlamp not functioning. A function description can be found in wis document gf8s.10-p-20010 (203), gf82.10-p-0003q (209); gf82.10-p-3002r (230). Model years uknown. *pe
  • 2008010001 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR: Mercedes-benz - check catalytic converters and replace if necessary - models 203, 209, 211, 215, 230 - model years 2004-2005. *nj update 8/7/2008. *pe
  • 462046 - STEERING:RACK AND PINION:RACK: Play in the rack and pinion steering system. Models 203, 209, 210, 211, 215, 220, 230. Mercedes benz. *kb updated 5/13/09. *pe
  • 470036 - FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM: Mercedes: the fuel level indicated in the instrument cluster does not match the actual fill level. This may be caused by a fault in the fuel level sensor function chain: hydraulic and electrical lines and their connections, rear sam or in

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

  • P2269 [1] Water in Fuel Condition
  • P0011 [1] "A" Camshaft Position - Timing Over-Advanced or System Performance (Bank 1)
  • C1401 [1] Traction Control Valve RF Circuit Open
  • B1058 [1] B1058
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20180116

Strong gas smell

NoNoY NoneNone20160928

Tl* the contact owns a 2004 mercedes-benz c320. While driving approximately 50 mph, the driver side air bag deployed independently as the contact struck a pothole in the road. The vehicle was towed to a mechanic where it was diagnosed that the impact activated the air bag deployment. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 130,000.

CrashNoN 1 InjuredNone20150620

Tl* the contact owned a 2004 mercedes benz c320. While stopped, another vehicle crashed head on into the contact's vehicle. The air bags failed to deploy. The contact sustained knee, back, head, and shoulder injuries. While waiting on police and medical service to arrive, another vehicle crashed into the rear of the contact's vehicle and the air bags still failed to deploy. The contact's vehicle was destroyed. A police report was filed. The manufacturer was made aware of the failure. The approximate failure mileage was 69,000. ..Updated 08/26/15 *bf ma 10/22/2015

NoNoN NoneNone20140919

My vehicle has the same problem as many other mercedes benz owners the fuel smell inside the cabin because a failure in the fuel sending units. *tr

NoNoN NoneNone20140524

I smelt fuel inside my car whenever my car would be filled to a full tank of gas and for a period of time until the fuel level dropped. My car started to drive funny and not accelerate normally then stopped all together. Mercedes diagnosed it as a fuel system issue. I bought the parts at mercedes and had it repaired and then then received a week later a recall for the fuel system as a safety issue. . The dealer did not fix my car and has avoided the assistance to resolve the issue and i can not reach anyone at mercedes corporate that can help.

NoNoN NoneNone20130806

Tl* the contact owns a 2004 mercedes e320. The contact stated fuel fumes were emitted in and around the vehicle. The vehicle was taken to a dealer. The manufacturer was made aware of the failure. The failure mileage was 56,000 and the current mileage was 60,000. Updated 8/27/14*cn updated 09/5/2014 *js

NoNoN NoneNone20120909

Tl* the contact owns a 2004 mercedes benz c320. The contact stated that while driving approximately 60 mph, the steering wheel became difficult to maneuver as the brakes failed to respond. The contact merged to the shoulder and powered off the vehicle, but was unable to restart the vehicle. The vehicle was towed to a dealer where the failure was unable to be replicated. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 79,580 and the current mileage was 89,000.

NoNoN NoneNone20120229

2004 mercedes benz c320. Consumer writes in discontent regarding mercedes benz corporation and issues with headliner and rear sail panels that were not properly placed back in the vehicle. *tgw the windshield and rear glass were replaced several years ago because they were deemed defective. The consumer stated after the warranty work was completed, she began to experience problems with the vehicle and soon discovered the work that was performed was shoddy. *jb

NoNoN NoneNone20120207

Tl* the contact owns a 2004 mercedes benz e320. The contact smelled a strong gasoline odor coming from vehicle. The contact removed the rear seat and discovered that the driver's side rear wheel was filled with gasoline. The vehicle was taken to a mechanic, who diagnosed that the fuel pressure valves needed to be repaired. The vehicle was repaired. The contact stated that the failure recurred after the repairs. The manufacturer was not made aware of the failure. The approximate failure mileage was 96,000.

NoNoN NoneNone20100901

I have a 2004 mercedes c320 that incorrectly thought that it needed to cut power to the vehicle when i was turning to the left. It did this several times, i would guess about 6 or 7, from the time i left my house until i turned around and parked it in the garage less than 1/2 mile driving distance. These were not all complete left turns, most were curves to the left. My wife took it to the dealer later that day, and decided not to have it looked into because it did not do it to her and "the car was performing as designed" also she decided she did not want to pay for a diagnostic that would not produce any faults. It has not done it since, about 2 weeks now, but i continue to be concerned that it will recur in a more serious situation. The dealer keeps saying that the car is working properly because the warning light came on and the vehicle cut power as it should when it detects one of several conditions that would cause loss of control. The only problem with this is that there was no condition to cause loss of control. The tires were not about to spin and the yaw or whatever it is was normal. The dealer also keeps suggesting that i disengage the esc if i do not want it. I think this is irresponsible advise, the esc is a very important safety device that i do not really want to disengage, but i also do not want it to engage incorrectly in a critical situation. *tr

NoNoN NoneNone20100831

Tl* the contact owns a 2004 mercedes benz c320. While parked, the front passenger seat door handle broke while the passenger attempted to open the door. The vehicle was taken to the dealer and the technician advised the contact to call the manufacturer and stated they had the same failure in another model. The contact filed a complaint with the manufacturer and they denied a request to repair the vehicle at their expense. The vehicle was not repaired. The approximate failure mileage was 69,000.

NoNoN NoneNone20090701

I own a 2004 mb c320 and i have noticed that when it reached 40,000 miles the car itself started malfunctioning from the rear window shade wouldn't go down for which i only use occasionally; the air conditioning would turn on and off; the temp gauge is inaccurate; the passenger visor came off; the center console wouldn't shut close and the. I went to mb for the yearly service- april 2009 and they wanted $1300.00 for the window shade; i think $500 for the center console and $125 for the visor. And they also wanted $800 for the diagnostic check for the blower and i have to pay whatever parts that needs replacing. Now the car is almost 60,000 miles and the check engine light came last week. I notice the light comes on when i start the engine and it fails to turnover. The check engine light would eventually go out. The same thing happened again yesterday when it didn't start the first time, the cel came on. I checked the gas cap and it looks tight to me. I have also noticed that the radiator would make a very loud and unusual noise when the car is stopped. I thought i made a right decision of buying a mercedes benz due to the fact the car have a great reputation. With the economy nowadays and the amount of money the mb service are charging i think it's ridiculous for a fairly new car. *tr

NoNoN NoneNone20040608

Tl* the contact owns a 2004 mercedes benz c320. The contact stated that while driving at various speeds, the vehicle stalled without warning. The contact mentioned that the failure occurred several times. The vehicle was taken to the dealer. The technician was unable to diagnose the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The vin was unavailable. The failure mileage was 1,000 and the current mileage was 109,000. *tr

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