TSB-14-54-007

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SB-10055619-8231
Technical Service Bulletin
SUBJECT:
INTRODUCTION TO MAPCAREt AND MAP
UPDATE PURCHASE FOR MMCS NAVIGATION
No:
TSB−14−54−007
DATE:
April, 2014
MODEL:
See below
CIRCULATE TO:
[ ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ ] WARRANTY PROCESSOR
[ X ] SALES MANAGER
PURPOSE
The Mitsubishi Multi Communications System (MMCS) installed in eligible Mitsubishi Motors vehicles,
includes two annual map updates through MapCaret. The updates are sent to the customer on a
“one−time use” SD card.” The update package includes simple installation instructions allowing the
customer to perform the update themselves. The program applies to 2014 models with factory, port or
dealer installed MMCS units. It does NOT apply to the Mitsubishi Multi Entertainment System (MMES)
fitted to the 2014 and later Mirage.
While dealers have no direct responsibilities for updating maps, they should be able to answer customer
questions and provide assistance whenever possible.
AFFECTED VEHICLES
MAPCAREt
2014
2014
2014
2014
2014
Lancer
Lancer Sportback
Lancer Evolution
Outlander
Outlander Sport/RVR
MAP UPDATES FOR PURCHASE
2008−13
2009−13
2008−13
2007−13
Lancer
Lancer Sportback
Lancer Evolution
Outlander
2011−13
2007−11
2007−12
2012−13
Outlander Sport/RVR
Endeavor
Galant
i−MiEV
BACKGROUND
NAVTEQ®, Mitsubishi Electric’s vendor for navigation maps, was purchased by Nokia and renamed
HERE. Through agreement with MMC, HERE offers owners of eligible vehicles two annual map updates
(value $199) at no additional cost through the MapCaret program.
Maps, street data and points of interest are continuously updated by HERE, but the process to format the
data, manufacture the product and distribute it is a lengthy one, and it takes approximately 15 months from
the start of data collection, until it is formatted as a map update and released. Updates for MMCS
Navigation are usually released during the third quarter of every year.
MAPCAREt REGISTRATION
VEHICLES BY MARKET − 2014 Models Eligible for MAPCAREt
Lancer
Lancer
Sportback
Lancer
Evolution
Outlander
Outlander
Sport/RVR
United States
Puerto Rico
Canada
MMNA does not provide MapCaret with customer contact information. After purchasing an eligible
MMCS equipped vehicle, the customer must register with HERE within 90 days of the original retail
delivery in order to be they can be contacted when updates are ready for distribution. Registration can
be completed on the Internet at http://www.navigation.com/mapcare/mitsubishimotors−na.
Copyright 2014, Mitsubishi Motors North America, Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
(4091)
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TSB−14−54−007
The procedure is simple, and the user’s guide shipped in the glovebox of each vehicle includes:
D
Instructions on how to register
D
Customer FAQs
D
Support resources (how to get help).
At the time of this publication, this program is scheduled to continue through the 2016 model year.
Additional models may be added.
Registration steps:
Step 1
Go to the HERE registration page
(http://www.navigation.com/mapcare/mitsubishi
motors−na)
This is the HERE Mapcaret Registration site for
Mitsubishi Motors North America vehicles
(including Canada and Puerto Rico).
ê
Step 2
Log in
(Located at the right hand side of the page)
Requires Vehicle Identification Number (VIN) as
well as customers email address
ê
Step 3
Fill out the form posted.
Any field with an * is required.
Once finished, click “Submit”
If customers have questions about MapCaret, the registration process, or have a question that can’t be
answered by the MapCaret FAQ page, or need other support, they can call (866) 347−9666. After the
customer has registered, they will be contacted by MapCaret by email approximately one year after
registering to confirm contact and shipping information . They will contacted regarding their second
update approximately two years after registration. The customer cannot skip a release; they will receive
two consecutive updates.
PURCHASING MAP UPDATES
Customers wishing to purchase map updates after the expiration of their two complimentary update
packages, or those with 2007−2013 vehicles equipped with MMCS who wish to purchase map updates,
can contact the HERE Map Updates Store at www.navigation.com/mitsubishimotors−na . The current
MSRP for each update is $199 (U.S.) plus applicable local taxes and shipping. Simply follow the
on−screen instructions and fill out the order form. For 2007−2013 vehicles with HDD (Hard Disc Drive
based MMCS), each update package includes a CD, a one time key (dongle) required for updating, and
a users guide. Those 2007−2012 vehicles with CD based software receive updated CDs.
If customers have questions that can’t be answered on the FAQ page, including comparing their version
with what’s available, they can contact HERE at (866) 462−8837.
WARRANTY INFORMATION
This TSB provides technical information only. Refer to Warranty Central for information on exchange
centers servicing MMCS and other audio systems.