A05-032

Service Bulletin
November 22, 2016
05-032
05110 Version 13
Navigation System Information
Supersedes 05-032, dated April 28,2016; to revise the information highlighted in yellow
AFFECTED VEHICLES
Year
Model
Trim
VIN Range
2003–13
Accord
ALL
ALL
2005–07
Accord Hybrid
ALL
ALL
2006–13
Civic
ALL
ALL
2006–13
Civic Hybrid
ALL
ALL
2012–13
Civic CNG
ALL
ALL
2010–13
Crosstour
ALL
ALL
2007–13
CR-V
ALL
ALL
2011–13
CR-Z
ALL
ALL
2009–10
Element
ALL
ALL
2009–13
Fit
ALL
ALL
2013
Fit EV
ALL
ALL
2010–13
Insight
ALL
ALL
2000–13
Odyssey
ALL
ALL
2003–13
Pilot
ALL
ALL
2006–13
Ridgeline
ALL
ALL
REVISION SUMMARY
Updating production SD module version and HDD versions.
NAVIGATION BACKGROUND
American Honda navigation systems come in the following platforms:
Navigation DVD
Navigation HDD
SD Module (also known as Memory Module)
For more information about the navigation systems and their operation, refer to the following resources:
Service Manual – Printed or on SIS
Quick Start Guide or Technology Reference Guide
Online University – Use the keyword NAVI.
Navigation Manual – Besides the one that comes with the vehicle, the navigation system manual is also available
online. Select SEARCH BY PUBLICATION, select Consumer Information, select your applicable vehicle, then
select
Navigation Manual from the list.
Service Bulletins – Use the keyword NAVI.
ETM (electrical troubleshooting manual) or EWD (electrical wiring diagrams)
CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools,
equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,”
and you should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Honda automobile dealer.
© 2016 American Honda Motor Co., Inc. – All Rights Reserved
WARRANTY CLAIM INFORMATION
None. This service bulletin is for information only. Refer to the flat rate manual whenever servicing or
repairing the navigation system.
DVD Navigation System Information
Page
DVD label color identification by model
3
Earliest DVD version application for each model
7
How to identify navigation DVD versions
7
Checking a DVD for damage
8
Ordering a replacement or update DVD
8
Navigation DVD stocking concerns
8
DVD handling and cleaning
9
Installing a navigation DVD version
9
Precaution on customer “sneak previews” of a newer navigation DVD version
10
Pitfalls when interchanging navigation DVD/parts during diagnosis
10
Replacing the navigation control unit and transferring the navigation DVD
10
Entering the anti-theft code on a DVD unit
11
Answering customer questions about navigation system coverage
15
HDD Navigation System Information
Page
HDD version identification by model
10
How to identify HDD software versions
12
Replacing the navigation control unit or the navigation HDD
12
Ordering a replacement HDD
12
Ordering navigation update software
12
Entering the anti-theft code on an HDD unit
12
Answering customer questions about navigation system coverage
15
SD (Memory) Module Navigation System Information
Page
SD module version identification by model
13
How to identify SD module software versions
14
Replacing the navigation control unit or the navigation SD Module
14
Ordering a replacement SD module
14
Ordering navigation update software
14
Entering the anti-theft code on an SD module unit
15
Answering customer questions about navigation system coverage
15
DVD LABEL COLOR IDENTIFICATION BY MODEL
Customers may obtain navigation DVDs from a variety of sources (friends, Internet auctions, etc.) outside of
the normal ordering process. If they install an incorrect DVD, it can produce an error message, or cause the
navigation system to malfunction. Use the following table to identify the label color used for each model.
NOTE: If the vehicle you are looking for is not on this list, it may have an HDD or SD module navigation
system. Refer to HDD VERSION IDENTIFICATION on page 10 or SD MODULE VERSION IDENTIFICATION
on page 13.
Model
Applicable DVD Versions
Year
DVD
Label
Color
2003
2004
2005
Orange
Accord
2006
2007
Crosstour
2008
2009
2010
2011
White
Earliest
Allowed DVD
Version
Latest
Vehicle
Production
DVD
Version
Current
Update
DVD
Version
3.10
3.20A
3.D0
3.30C
3.30G
3.D0
3.40
4.31
3.40C
4.31C
3.D0
4.E0
4.31/4.55/4.56
4.56A
4.E0
4.62
4.64
4.73A
4.81A
4.64
4.73A
4.81A
4.92
4.E0
4.E0
4.E0
4.E0
Coverage
Area
Continental
U.S. and
Canada
Continental
U.S. and
Canada
(border
areas only)
Continental
U.S.,
Hawaii, and
Canada
(border
areas only)
4.A2
4.A2
4.E0
2012
For 2013 and later, refer to HDD VERSION IDENTIFICATION BY MODEL
Continental
4.73A
4.81A
4.E0
2010
U.S.,
4.92
4.92
4.E0
2011
Hawaii, and
White
Canada
(border
2012
4.A2
4.A2
4.E0
areas only)
For 2013 and later, refer to HDD VERSION IDENTIFICATION BY MODEL
Voice Control
Features
Other Features
Navigation, audio,
and climate
control
XM added for
2004–05
Navigation, audio,
XM, and climate
control
New navigation
system for 2006
models, advanced
voice recognition
(City/street name
recognition)
Navigation, audio,
XM, and climate
control
New navigation
system for
2008 models,
optional rearview
camera (4-door),
HFL, male voice
prompts removed
Navigation, audio,
XM, and climate
control
Optional rearview
camera, HFL
Model
Applicable DVD Versions
Year
Accord Hybrid
2005
DVD
Label
Color
Orange
2006
Earliest
Allowed DVD
Version
Latest
Vehicle
Production
DVD
Version
Current
Update
DVD
Version
3.40B
3.40C
3.D0
4.31B
4.31C
4.E0
Coverage
Area
Continental
U.S. and
Canada
Continental
U.S. and
4.31/4.55/4.5
6
4.56A
4.E0
2006
6.11
6.11C
6.E0
2007
6.11/6.55/6.56
6.56A
6.E0
2007
Civic and Civic Hybrid
White
2008
6.62
6.62A
6.E0
2009
6.72A
6.72C
6.E0
2010
6.72A
6.81A
6.E0
Continental
U.S. and
Canada
(border
areas only)
Navigation, audio,
XM, and climate
control
Navigation, audio,
XM, and climate
control
Navigation, audio,
and XM (if
equipped)
Turquoise
2011
CR-V
Canada
(border
areas only)
Voice Control
Features
6.81A
6.92
6.E0
Continental
U.S.,
Hawaii, and
Canada
(border
areas only)
Navigation, audio,
and XM
For 2012 and later, refer to SD MODULE VERSION IDENTIFICATION BY MODEL
2007
6.55/6.56
6.62A
6.E0
Continental
Navigation, audio,
U.S. and
and XM
Canada
6.62
6.62A
6.E0
2008
(if equipped)
(border
areas only)
2009
6.72B
6.72C
6.E0
Turquoise
Continental
2010
6.72C
6.81A
6.E0
U.S.,
Navigation, audio,
Hawaii, and
and XM
Canada
(if equipped)
2011
6.81A
6.92
6.E0
(border
areas only)
CR-Z
For 2012 and later, refer to SD MODULE VERSION IDENTIFICATION BY MODEL
2011
6.81A
6.92
6.E0
2012
Turquoise
6.A2
6.A2
6.E0
Continental
U.S.,
Hawaii, and
Canada
(border
areas only)
Navigation, audio,
and XM
(if equipped)
Other Features
Navigation control
unit in center
console (XM
standard),
advanced voice
recognition (city/
street name
recognition)
Navigation control
unit in center
console (XM
standard),
advanced voice
recognition (city/
street name
recognition)
Integrated in-dash
audio/navigation
display, PC card
(MP3/WMA), male
voice prompts
removed (‘08
models),
advanced voice
recognition (city/
street name
recognition)
Integrated in-dash
audio/navigation
display, PC card
(MP3/WMA), HFL,
USB, advanced
voice recognition
(city/street name
recognition)
Integrated in-dash
audio/navigation
display, rearview
camera, PC card
(MP3/WMA), male
voice prompts
removed (‘08
models), USB,
advanced voice
recognition (city/
street name
recognition)
HFL (‘09 models)
Integrated in-dash
audio/navigation
display, rearview
camera, PC card
(MP3/WMA),
USB, advanced
voice recognition
(city/street name
recognition), HFL
Model
Applicable DVD Versions
Year
DVD
Label
Color
Element
2009
2010
Turquoise
2009
2010
Earliest
Allowed DVD
Version
Latest
Vehicle
Production
DVD
Version
Current
Update
DVD
Version
6.72B
6.72C
6.E0
6.72A
6.81A
6.E0
6.72A
6.72C
6.E0
6.72C
6.92
6.E0
Fit
Turquoise
2011
6.81A
6.92
6.E0
Coverage
Area
Voice Control
Features
Continental
U.S.,
Hawaii, and
Canada
(border
areas only)
Navigation, audio,
and XM
(if equipped)
Continental
U.S.,
Hawaii, and
Canada
(border
areas only)
Navigation, audio,
and XM
(if equipped)
Insight
For 2012 and later, refer to SD MODULE VERSION IDENTIFICATION BY MODEL
2010
6.72C
6.92
6.E0
2011
Turquoise
6.81A
6.92
6.E0
Continental
U.S., Hawaii, Navigation, audio,
and Canada and XM
(border areas (if equipped)
only)
Other Features
Integrated in-dash
audio/navigation
display, rearview
camera, PC card
(MP3/WMA),
USB, advanced
voice recognition
(city/street name
recognition)
Integrated in-dash
audio/navigation
display, PC card
(MP3/WMA),
USB, advanced
voice recognition
(city/street name
recognition)
Integrated in-dash
audio/navigation
display, PC card
(MP3/WMA),
USB, advanced
voice recognition
(city/street name
recognition)
For 2012 and later, refer to SD MODULE VERSION IDENTIFICATION BY MODEL
2000
1.07
1.09
2.A0
2001
2002
2003
2004
2005
Black
2006
Odyssey
2007
2008
2.03
2.04
2.05
2.11
4.11-4.13D*
2.04
2.05A
2.05B
2.11C
4.13C
2.A0
2.A0
2.A0
2.A0
4.E0
4.31
4.31/4.55/4.5
6
4.31C
4.E0
4.56A
4.E0
4.62
4.64
4.E0
4.64
4.73A
4.E0
Continental
U.S.
Continental
U.S. and
Canada
(border
areas only)
None (voice
guidance only)
Voice guidance
only, optional rearview camera
Navigation, audio,
XM, and climate
control
Voice control of
RES (Touring),
rearview camera
standard, HFL (‘08
models), male
voice prompts
removed (‘08
models),
advanced voice
recognition (city/
street name
recognition)
Navigation, audio,
XM, and climate
control
Voice control of
RES (Touring),
rearview camera
standard, HFL,
advanced voice
recognition (city/
street name
recognition)
White
2009
2010
4.73A
4.81A
4.E0
Continental
U.S.,
Hawaii, and
Canada
(border
areas only)
For 2011 and later, refer to HDD VERSION IDENTIFICATION BY MODEL
Model
Applicable DVD Versions
Year
Pilot
2003
2004
2005
2006
2007
Black
2008
2009
Ridgeline
DVD
Label
Color
White
Earliest
Allowed DVD
Version
Latest
Vehicle
Production
DVD
Version
Current
Update
DVD
Version
2.05B
2.11
2.11C/2.20
2.05B
2.11C
2.20
2.A0
2.A0
2.A0
4.31
4.31/4.55/4.56
4.31C
4.56A
4.E0
4.E0
4.62
4.63
4.E0
4.64
4.73
4.E0
2010
4.73A
4.73A
4.E0
2011
4.81A
4.92
4.E0
Coverage
Area
Continental
U.S.
Continental
U.S. and
Canada (border areas
only)
Continental
U.S.,
Hawaii, and
Canada
(border
areas only)
Voice Control
Features
None (voice
guidance only)
Off-road tracking
(breadcrumbs)
Navigation, audio,
XM (if equipped),
and climate
control
Voice control of
RES, male voice
prompts removed
(‘08 models),
advanced voice
recognition (city/
street name
recognition)
Navigation, audio,
XM (if equipped),
and climate
control
Voice control of
RES, HFL, USB,
and rearview
camera, advanced
voice recognition
(city/street name
recognition), HFL,
USB
For 2012 and later, refer to HDD MODULE VERSION IDENTIFICATION BY MODEL
2006
4.13C*
4.31C
4.E0
2007
4.31/4.55/4.56
4.56A
4.E0
Continental
Navigation, audio,
U.S. and
XM (if equipped),
Canada
and climate
(border
2008
4.62
4.64
4.E0
areas only) control
White
2009
4.73
4.73A
4.E0
2010
4.73A
4.81A
4.E0
2011
4.81A
4.92
4.E0
2012
4.A2
4.A2
4.E0
2013
4.B1
4.B1
4.E0
Continental
U.S.,
Hawaii, and
Canada
(border
areas only)
Other Features
Navigation, audio,
XM (if equipped),
and climate
control
Optional rearview
camera, male
voice prompts
removed (‘08
models),
advanced voice
recognition (city/
street name
recognition)
Rearview camera
standard,
advanced voice
recognition (city/
street name
recognition)
HFL (‘09 models)
*If a customer updates directly from version 4.13D (or lower) to version 4.73A or higher, they will receive a
setup DVD along with the navigation update DVD. This setup DVD must be installed first. If the setup DVD
is not installed first, the navigation system will continuously reboot to the globe screen or will not boot up at all.
NOTE:
• The earliest DVD version is the earliest version that was installed during the vehicle production year.
The version currently installed may be higher because the factory updated the DVD software during
production or if the customer previously chose to upgrade the DVD.
• The latest production DVD version is the last version that was installed during the vehicle production
year. Often changes to the navigation system software are running changes, and vehicles may finish
the production year with a different version than they started with.
• The current update DVD version is typically the version available in the current model year vehicle with
the same navigation platform (same color DVD), or the last version available as an annual update DVD.
• Depending on the year and model, and whether the customer purchased an annual update DVD, the
customer’s DVD may be a version between the earliest and the latest DVD version listed.
EARLIEST DVD VERSION APPLICATION FOR EACH MODEL
Each navigation system DVD contains a map/POI (point of interest) database and the navigation system software for
each model that it supports. Inserting an older DVD (such as an earlier version than indicated in the table) can cause
problems since it lacks the software to provide the specific features needed for that model. Unfortunately, the
navigation software may not detect or warn you that the version is outdated, and it may even appear to operate
normally.
NOTE: Replacing a DVD with a higher version number is not always justified. A higher software version DOES NOT
necessarily mean it contains newer software for your model. The DVD contains software for ALL models that use the
same color DVD, and a revised number may or may not have software fixes or upgrades for the model in question.
The following symptoms may indicate that an outdated DVD is being used:
• A Honda model navigation screen may display an Acura logo while booting up.
• A newly introduced model feature (for example, XM radio or HFL) may not display properly, and Extension may
display instead.
NOTE: Extension may be displayed when using Music Link, but should never be displayed when XM or USB is
selected.
• The current street (the street being driven on) may not appear properly at the bottom of the map screen display
when the vehicle is driven on a main road.
NOTE: If necessary, compare the navigation system operation to a same model vehicle with a current DVD.
HOW TO IDENTIFY NAVIGATION DVD VERSIONS
To determine the navigation version on a particular model, start the engine, then locate the navigation control unit
(see the appropriate service manual). Open the DVD door, and push the eject button to eject the DVD. Hold the DVD
by the edges, and check for these items:
• To verify that the DVD version is appropriate for the vehicle
• Any time you call Tech Line regarding a navigation system issue
• To answer customer inquiries concerning update or coverage issues
NOTE: Customers may obtain DVDs from sources outside the normal ordering process. If you determine this is
the case, recommend that your customer purchase the appropriate DVD from the Honda Navigation Center (see
ORDERING A REPLACEMENT OR UPDATE DVD).
CHECKING A DVD FOR DAMAGE
Check the underside of the DVD for signs of mishandling. Deep scratches or fingerprints can cause random lock-ups,
reboots, and DVD read or format errors.
NOTE: A damaged DVD is not covered under warranty unless the disc is damaged by the navigation unit. Damage by
the navigation unit typically appears as circular scratches caused by something rubbing
against the DVD as it spins. The damage may appear as arcs or complete circles on the DVD reading surface. Refer
to Service Bulletin 08-051, DVD Read Error, or No Route Displayed, and Navigation DVD Is Scratched, for more
information.
• Verify that the underside of the DVD is silver, and not a copy with a bluish color. Copies will not work properly and
can cause other symptoms that mimic hardware problems.
• If the DVD is dirty, go to DVD HANDLING AND CLEANING.
• If the DVD is defective, or has any of the issues mentioned above that is not covered by a service bulletin, return
the vehicle to your customer and recommend that they order the proper DVD from the Honda Navigation Center
(see ORDERING A REPLACEMENT OR UPDATE DVD).
NOTE: If the navigation control unit is found defective (through the appropriate service manual troubleshooting
procedures) and the DVD will not eject, order a replacement control unit, and also order a DVD from the Honda
Navigation Center as navigation units do not come with a navigation DVD.
ORDERING A REPLACEMENT OR UPDATE DVD
To order a navigation DVD, you can call the Honda Navigation Center at 888-291-4675. The navigation center knows
the correct color DVD application for each vehicle and can provide the latest version. To order online, go to
www.Hondanavi.com, and select the model and year to find updates. The customer’s navigation manual provides
additional ordering and installation information. This information is located in the Customer Assistance section.
NAVIGATION DVD STOCKING CONCERNS
Never stock navigation system DVDs, as software versions are constantly updated. Some dealerships also remove
the DVDs from new or used vehicle inventory to prevent theft by storing them in a common locked location, then
reinstall them when the vehicle is sold. Since the various navigation systems are versionsensitive (meaning that even if the correct color DVD is used, an older version may not work), stocking navigation
DVDs or storing navigation DVDs in a common location can result in any of these problems:
• Incorrectly colored DVDs being put into navigation vehicles. This either causes the system to display error
messages, or causes system malfunctions that mimic a hardware problem. This results in the customer driving
away with a malfunctioning navigation system.
• The DVD version is out-of-date or incompatible with a particular model. This inconveniences your customer by
delaying the repair, or by causing additional (and unnecessary) comebacks to your dealership.
• The customer experiences bugs or other issues that have already been resolved in later versions currently
available at the navigation center.
These ordering procedures are recommended:
• Always order navigation DVDs on an as-needed basis. During a typical model year, each color DVD may undergo
half a dozen “software only” version upgrades to fix minor issues on some or all models the DVD supports. This is
normal. Usually, only the letter at the end of the version number changes, while the database (maps and POIs)
remain unchanged through the year.
• Never promise your customers future free updates. There are no free programs for updating the navigation DVD.
Update DVDs are generally available for purchase each fall. The online DVD order site provides information when
an update for a particular color DVD is available.
NOTE:
• Refer to the version chart in this service bulletin when ordering any navigation system DVD.
• Damaged discs are not warrantable unless they are damaged by the navigation system.
DVD HANDLING AND CLEANING
To avoid damaging or leaving fingerprints on the DVD, always handle it by the edges, and place it in a jewel case
whenever it is outside the navigation control unit. Deep scratches or fingerprints on the back of the DVD can cause
intermittent rebooting or other system errors.
Smudges and fingerprints can be carefully removed using a mild cleaner and soft cloth designed to clean eyeglasses.
To clean a DVD, first apply the cleaning solution to the DVD, and using a clean soft cloth, very gently wipe across the
DVD from the center to the outer edge, never in a circular motion.
INSTALLING A NAVIGATION DVD
1. Park the vehicle outside, and start the engine.
2. Eject the old DVD.
3. Install the new navigation DVD. Be sure to close the door on the navigation control unit.
4. Select OK on the disclaimer screen, then turn the engine off. Wait 1 minute, and restart the engine.
5. Select OK on the disclaimer screen.
6. Drive the vehicle on a mapped road until the road name appears at the bottom of the map screen. The system is
now map-matched.
PRECAUTION ON CUSTOMER “SNEAK PREVIEWS” OF A NEWER NAVIGATION DVD VERSION
Your customer might request a look (or “sneak preview”) at features in the latest navigation software. You should
never preview a navigation DVD in a customer’s vehicle. Inserting a new DVD installs the latest software from the
DVD into the memory of the customer’s navigation system. When the original DVD is reinstalled, the newer software
remains in memory and is often incompatible with the customer’s original DVD map and POI database.
If your customer wishes to see the latest navigation coverage or software features, demonstrate it on an in-stock
vehicle that already has the latest DVD version.
If a newer version is loaded accidentally, either by the dealer or the customer, one possible remedy is to enter the
navigation diagnostic mode’s Version screen and do a forced download. Refer to the iN for applicable patches that
may need reinstalling.
If a forced download does not reinstall the original software, the navigation control unit may need to be replaced. This
is not covered under warranty.
PITFALLS WHEN INTERCHANGING NAVIGATION DVD/PARTS DURING DIAGNOSIS
When troubleshooting navigation system problems, ensure that the known-good vehicle is the same software version
year and model as the vehicle being serviced. Mixing incompatible navigation DVDs or other system components can
delay the troubleshooting process by causing side effects unrelated to the original problem. See the table under DVD
LABEL COLOR IDENTIFICATION BY MODEL.
REPLACING THE NAVIGATION CONTROL UNIT AND TRANSFERRING THE NAVIGATION DVD
If your diagnosis determines the customer’s navigation control unit is faulty, you will need to order a remanufactured
replacement navigation unit (in warranty), or send it out for repair (out of warranty). Refer to Service Bulletin 06-001,
Audio, Navigation, RES, and i-MID Unit In-Warranty Exchange, and Out-of-Warranty Repair. The order procedure on
the iN is designed to minimize unnecessary replacement of parts due to customer settings, unfamiliarity with system
operation, or software/database issues that cannot be resolved by hardware replacement. The form asks for the
following navigation information:
• The customer’s DVD color and version number on the label, and condition of the DVD (inspection for scratches).
• The customer’s complaint, symptom, and other details to allow duplication of the issue by the factory.
• The results of the diagnostic procedure according to the service manual.
This information will help the remanufacturing center and the factory understand the problem and properly repair the
core.
Replacement navigation control units do not come with a DVD because the parts center has no way of knowing the
customer’s current DVD version. When the new control unit arrives, and before disconnecting the original control unit,
do this:
1. Save the customer’s data (if equipped) using the Save Users Memory procedure:
• Refer to the applicable service manual, or
• Online, enter keywords NAVI DIAG, select Navigation System Diagnostic Mode from the list, and look for Save
Users Memory.
2. With the engine running, open the control unit door and eject the DVD from the original control unit. To avoid
scratching or damaging the DVD, temporarily place the DVD in a jewel case.
NOTE: If the DVD will not eject, write that information clearly on the core return form, and order a DVD from the
Honda Navigation Center.
3. Install the control unit. Follow the procedure in the navigation section of the appropriate service manual.
• Refer to the applicable service manual, or
• Online, enter keywords NAVI REMOVAL, and select Navigation Unit Removal/Installation from the list.
4. Reinstall the customer’s original DVD, verifying that the DVD is free of deep scratches or smudges.
5. Check online for service bulletins prescribing patches, if any, that should be applied to the replacement control
unit.
6. Park the vehicle outside, and do the initialization. Online, look up the navigation system PDI service bulletin that
applies to the customer’s vehicle. This assures that all components connected to, or controlled by, the navigation
unit are working properly. The PDI procedure includes a short test to ensure that the navigation unit has
synchronized its maps with the current location obtained during the GPS initialization (map-matching).
ENTERING THE ANTI-THEFT CODE ON A DVD UNIT
Any time power is disconnected from the navigation control unit, the 4-digit anti-theft code must be entered on the
navigation system display. This 4-digit code can be found on a small code card or label in the glove box. Enter the 4digit code, then select Done.
If you cannot find the navigation system anti-theft code, use the iN to look it up. You need the serial number for the
navigation control unit to do this. There are two methods to obtain the serial number:
• For navigation systems using white, turquoise, or orange-colored DVDs, you can view the serial number without
removing the navigation unit by entering the diagnostic mode:
- Refer to Anti-theft Feature under General Troubleshooting Information in the navigation section of the
applicable service manual, or
- Online, enter keyword THEFT, and select The navigation anti-theft code card is lost or missing (With
Navigation) from the list.
• For 2nd-generation navigation systems (identified by the black DVD used with them), the code is located on the
underside of the navigation control unit.
The iN may display more than one code for a given serial number. This is because serial numbers are not unique. You
may have to try more than one 4-digit code if listed. If no code is shown, or if the code(s) given do not work, contact the
American Honda Warranty department at 310-783-3240 and ask them to verify the code(s). If the code “0000” (four
zeroes) works, then replace the navigation control unit. When you replace a navigation control unit, be sure to remove
the old code card, and give the customer the new anti-theft security code card.
HDD VERSION IDENTIFICATION BY MODEL
Pilot
Odyssey
Crosstour
Accord
Model
Applicable DVD Versions
Year
2013
Earliest
Allowed HDD
Version
2.00.2002
Latest
Vehicle
Production
HDD
Version
3.00.2003
Current
Update
HDD
Version
Coverage
Area
Voice Control
Features
Other Features
4.00.2003
Continental
U.S.,
Canada,
Mexico
Navigation,
audio, XM, and
climate control
TMC Real-time traffic for
select U.S. cities, weather,
XM, audio USB
Continental
U.S.,
Canada,
Mexico
Navigation,
audio, XM, and
climate control
TMC Real-time traffic for
select U.S. cities, weather,
XM, audio USB
U.S.,
Canada,
Puerto Rico
Navigation,
audio, XM, and
climate control
TMC traffic for select U.S.
cities, HFL, audio USB, song
search by voice, no security
code needed for audio unit
activation
U.S.,
Canada,
Puerto Rico
Navigation,
audio, XM, and
climate control
TMC traffic for select U.S.
cities, HFL, audio USB
2013
2.00.2702
3.00.2703
4.00.2703
2011
1.40.0300
1.50.000
1.60.0100
2012
1.40.0300
1.50.000
1.60.0100
2013
1.40.0300
1.50.000
1.60.0100
2012
1.40.0300
1.50.000
1.60.0100
2013
1.40.0300
1.50.000
1.60.0100
NOTE:
• The earliest HDD version is the earliest version that was installed during the vehicle production year. The
version currently installed may be higher because the factory updated the HDD software during production or
if the customer previously chose to upgrade the HDD.
• The latest production HDD version is the last version that was installed during the vehicle production year.
Often changes to the navigation system software are running changes, and vehicle models may finish the
production year with a different version than they started with.
• The current update HDD version is typically the version available in the current model-year vehicle with the
same navigation platform, or the last version available as an annual HDD update.
• Depending on the year and model, and whether the customer purchased an annual update, the customer’s
HDD may be a version between the earliest and the latest HDD version listed.
• The Gracenote software applies to the audio system and is not related to the HDD navigation operating
system software.
HOW TO IDENTIFY HDD SOFTWARE VERSIONS
To determine the navigation software version in a vehicle:
• Make sure you are on the map screen, then press INFO.
• Push the interface dial to the right to select OTHER.
• Rotate the interface dial to highlight System/Device Information, then press the ENTER button.
• The following information appears:
- Software version
- Database version
- Device number
• To exit, press the MAP/GUIDE button.
Software Patches
Occasionally, problems are discovered after a software version is released, either with the original software version
that came with the vehicle, or a map update purchased by the customer. Many software related problems can be
repaired with software updates (patch CD).
Before assuming a navigation problem is hardware related, check the iN for software updates, and see if your
customer’s problem is resolved with a patch disc.
REPLACING THE NAVIGATION CONTROL UNIT OR THE NAVIGATION HDD
The audio-navigation unit and HDD are only available as separate parts. There is a built-in anti-theft protection referred
to as “mating” to limit replacing an HDD or audio-navigation unit. Refer to Audio-Navigation Unit and HDD Service
Precautions in General Troubleshooting of the applicable service manual for more information.
If you substitute an audio-navigation unit for troubleshooting, you must substitute a combined audio-navigation unit and
HDD. Do not substitute the audio-navigation unit or HDD separately.
If your diagnosis determines that the audio-navigation unit is at fault, the replacement unit does not come with
an HDD. Transfer the original HDD to the new audio-navigation unit. All the customer’s settings, music, and
personal information are transferred with the HDD.
NOTE: If the HDD is not transferred to the replacement audio-navigation unit, an HDD Access Error appears on the
display.
ORDERING A REPLACEMENT HDD
If you need to replace the HDD, it is available through the parts ordering system as a restricted part. You will need the
vehicle VIN to complete the order. The VIN allows the supplier to confirm the current navigation software version being
used by the customer. When the HDD arrives at the dealership, install the HDD in
the audio-navigation unit, then check any official Honda service website for any patches or updates related to the
navigation system.
NOTE: If the HDD is not transferred to the replacement audio-navigation unit, an HDD Access Error appears on the
display.
ORDERING NAVIGATION UPDATE SOFTWARE
Navigation map updates can be ordered online at hondanavi.com. Under Find Updates, use the pull-down menu to
select the vehicle Model and Year. You can also call the Honda Navigation Center at 888-291-4675. Both methods
require a major credit card. Follow the instructions included with the map update on how to load the update information
into the navigation system.
ENTERING THE ANTI-THEFT CODE ON AN HDD UNIT
Any time power is disconnected from the navigation control unit, you need to bypass the anti-theft circuit. There are
two methods:
• Press and hold the power knob for about 5 seconds. The audio-navigation unit compares the VIN in its internal
memory with the VIN from the PCM. If the VINs match, the anti-theft circuit is bypassed.
• There may be occasions when you are prompted to enter the code. Many of these vehicles do not come with a
code card. If you are prompted for the code, go to the iN (Interactive Network) and do the following:
- Press and hold the MENU, MAP/GUIDE, and CANCEL buttons at the same time.
-
At the Select Diagnosis Items screen, select Detail Information & Settings, select Unit Check, then ECU INFO.
The system runs a brief diagnostic, then the navigation unit serial number is displayed at the bottom of the screen.
-
Use the navigation Anti-theft code inquiry option on the iN to look up the 5-digit navigation anti-theft code. The iN
may display more than one code for a given serial number. This is because serial numbers are not unique. You may
have to try more than one 5-digit code if listed.
-
If no code is shown, or the code(s) given do not work, call the American Honda Warranty department at
310-783-3240. Do not call Tech Line
When you replace a navigation control unit, be sure to remove the old code card, and give the customer the new antitheft security code card, if applicable.
SD MODULE VERSION IDENTIFICATION BY MODEL
Latest
Vehicle
Production
Database:
9.A0
Software:
1.B0.03
Database:
9.A0
Software:
1.B0.03
2013
Database:
9.90
Software:
1.C0.00
Database:
9.B0
Software:
1.C0.00
Database:
9.B0
Software:
1.C0.00
Hybrid Civic
2012
Database:
9.A0
Software:
1.C0.00
Database:
9.A0
Software:
1.B0.03
Database:
9.A0
Software:
1.B0.03
2012
Database:
9.B0
Software:
1.B0.00
Database:
9.A0
Software:
1.C0.00
Database:
9.B0
Software:
1.C0.00
Database:
9.A1
Software:
1.B0.03
Database:
9.B0
Software:
1.C0.00
Database:
9.A1
Software:
1.B0.03
2013
Database:
9.B0
Software:
1.C0.00
Database:
9.B0
Software:
1.C0.00
Database:
9.B0
Software:
1.C0.00
20122013
Database:
9.A0
Software:
1.B0.04
Database:
9.C0
Software:
1.D0.00
Database:
9.C0
Software:
1.D0.00
U.S.,
Canada,
Puerto
Rico
20122013
Database:
9.A2
Software:
1.B0.02
Database:
9.B0
Software:
1.C0.00
Database:
9.B0
Software:
1.C0.00
U.S.,
Canada,
Puerto
Rico
2013
Database:
9.A0
Software:
1.B2.00
Database:
9.C0
Software:
1.D0.00
Database:
9.C0
Software:
1.D0.00
20122013
Database:
9.A0
Software:
1.B0.03
Database:
9.C0
Software:
1.D0.00
Database:
9.C0
Software:
1.D0.00
2013
Database:
9.B0
Software:
1.C0.00
Database:
9.D0
Software:
1.E0.00
Database:
9.D0
Software:
1.E0.00
CR-Z
Civic
2012
Database:
9.90
Software:
1.A0.00
CNG Civic
Coverage
Area
CR-V
SD Module
Version
Current
Update
SD
Module
Version
Fit
Earliest
Allowed
SD
Module
Version
EV-Fit
Year
Insight
Model
Applicable DVD Versions
2013
U.S.,
Canada,
Puerto
Rico
U.S.,
Voice Control
Features
Navigation,
audio, and XM
Canada,
Navigation,
Puerto
Rico
climate control
U.S.,
Canada
Puerto
Rico
audio, XM, and
Navigation,
audio, and XM
Navigation, audio,
XM, and climate
control
Navigation,
audio, XM, and
climate control
U.S.,
Canada,
Navigation audio
Puerto Rico
U.S.,
Canada,
Puerto
Rico
Other Features
TMC traffic for select U.S.
cities, HFL, audio USB,
Bluetooth audio, no security
code needed for audio unit
activation
TMC traffic for select U.S.
cities, HFL, audio USB,
Bluetooth audio, no security
code needed for audio unit
activation
TMC traffic for select U.S.
cities, HFL, audio USB,
Bluetooth audio, no security
code needed for audio unit
activation
TMC traffic for select U.S.
cities, HFL, audio USB,
Bluetooth audio, no security
code needed for audio unit
activation, Pandora, SMS
HFL, audio USB, and
Bluetooth audio
HFL, audio USB, and Bluetooth audio
Navigation, audio,
and climate
control
HFL, audio USB, and
Bluetooth audio. TMC traffic
for select U.S. cities, rest are
same
U.S.,
Navigation, audio,
Canada, and climate
Puerto Rico control
HFL, audio USB, and
Bluetooth audio. TMC traffic
for select U.S. cities, rest are
same
NOTE:
• The earliest SD module version is the earliest version that was installed during the vehicle production year. The
version currently installed may be higher because the factory updated the SD module software during production or if
the customer previously chose to upgrade the SD module.
• The latest production SD module version is the last version that was installed during the vehicle production year.
Often changes to the navigation system software are running changes, and vehicle models may finish the production
year with a different version than they started with.
• The current update SD module version is typically the version available in the current model-year vehicle with the same
navigation platform, or the last version available as an annual SD module update.
• Depending on the year and model, and whether the customer purchased an annual update, the customer’s SD module
may be a version between the earliest and the latest SD module version listed.
HOW TO IDENTIFY SD MODULE SOFTWARE VERSIONS
To determine the navigation software version in a vehicle:
• Make sure you are on the map screen, then press INFO.
• Rotate the interface dial to highlight System/Device Information, then press the ENTER button.
• Select System/Device Information.
• The following information appears:
- Software version
- Database version
- Device number
• To exit, press the MAP/GUIDE button.
Software Patches
Occasionally, problems are discovered after a software version is released, either with the original software version
that came with the vehicle, or a map update purchased by the customer. Many software related problems can be
repaired with software updates (patch USB device).
Before assuming a navigation problem is hardware related, check the iN for software updates, and see if your
customer’s problem is resolved with a patch USB device.
REPLACING THE NAVIGATION CONTROL UNIT OR THE NAVIGATION SD MODULE
The audio-navigation unit and SD module are only available as separate parts. While the HDD’s have a mating
process that limits its transfer to different navigation units, you can substitute the SD module into another navigation
unit and back to the original unit without any problems.
If your diagnosis determines that the audio-navigation unit is at fault, the replacement unit does not come with an SD
module. Transfer the original SD module to the new audio-navigation unit. All the customer’s settings and personal
information are transferred with the SD module.
NOTE: If the SD module is not transferred to the replacement audio-navigation unit, an Access Error appears on
the display.
ORDERING A REPLACEMENT SD MODULE
If you need to replace the SD module, it is available through the parts ordering system as a restricted part. You will
need the vehicle VIN to complete the order. The VIN allows the supplier to confirm the current navigation software
version being used by the customer. When the SD module arrives at the dealership, install the module in the audionavigation unit, then check any official Honda service website for any patches or updates related to the navigation
system.
NOTE: If the SD module is not transferred to the replacement audio-navigation unit, an Access Error appears on
the display.
ORDERING NAVIGATION UPDATE SOFTWARE
Navigation map updates can be ordered online at hondanavi.com. Under Find Updates, use the pull-down menu to
select the vehicle Model and Year. You can also call the Honda Navigation Center at 888-291-4675. Both methods
require a major credit card.
Follow the instructions included with the map update on how to load the update information into the navigation
system.
ENTERING THE ANTI-THEFT CODE ON AN SD MODULE UNIT
Any time power is disconnected from the navigation control unit, you need to bypass the anti-theft circuit. There are
two methods:
• Press and hold the power knob for about 5 seconds. The audio-navigation unit compares the VIN in its internal
memory with the VIN from the PCM. When the two match, the anti-theft circuit is bypassed.
• There may be occasions when you are prompted to enter the code. These vehicles do not come with a code card.
If you are prompted for the code, go to the iN (Interactive Network) and do this:
- Press and hold the MENU, MAP/GUIDE, and CANCEL buttons at the same time
- At the Select Diagnosis Items screen, select Detail Information & Settings, select Unit Check, then Navi ECU.
The system runs a brief diagnostic, then the navigation unit serial number is displayed at the bottom of the screen.
- Use the navigation Anti-theft code inquiry option on the iN to look up the 5-digit navigation anti-theft code. The iN
may display more than one code for a given serial number. This is because serial numbers are not unique. You may
have to try more than one 5-digit code if listed.
- If no code is shown, or the code(s) given do not work, call the American Honda Warranty department at
310-783-3240. Do not call Tech Line.
ANSWERING CUSTOMER QUESTIONS ABOUT NAVIGATION SYSTEM COVERAGE
Some customers may ask questions regarding a city, address, or POI (point of interest) covered by the navigation
system. It is better to verify a coverage question on an actual vehicle than to disappoint your customer by promising
coverage that may be incomplete or missing in their area. The following suggestions can be used to answer coverage
inquiries from your customer.
• How do I find the local address of a business that is part of a national chain (for example, Starbucks)?
There are three ways to find the local address to businesses:
- If you know the phone number of the business, select Phone Number and enter the 10-digit phone number
(area code plus seven-digit number).
- Select Name and enter Starbucks. For more common business names, like McDonald’s, you may have to
search through a list that includes other businesses like McDonald’s Welding, McDonald’s Automotive, etc.
- With DVD: Select Category, then Restaurant. Enter the keyword Star. The resulting list includes all restaurants
that have the letters Star anywhere in the name.
NOTE: This search method may not work on all 2004 and earlier vehicles.
- With HDD: Select Place Category, then Restaurant. Under Sub category, select All Types, then Place Name.
Enter keyword Star. The resulting list includes all restaurants that have the letters Star anywhere in the name.
• Is my address covered by the navigation system?
Using a current production vehicle (of the same model), try entering the customer’s address (street first) to see if
their area is covered. Always enter the street first, because sometimes their city may be included in a neighboring
township, or under some larger metropolitan city name. If the address is shown in a later year vehicle but not your
customer’s vehicle, recommend that your customer purchase an update.
If the customer’s address is not in the current database, you can store the customer’s address as a map input.
Refer to Viewing/Saving the current location in the navigation manual.
• Is my city covered by the navigation system?
•
For general questions about whether a city is covered, view the map coverage link on the DVD order site. On
the site, you enter a year and model, and then click on the Coverage link. You then select a state or province,
and the cities are listed. Of course, this does not guarantee that the customer’s road or address is in the system.
Verifying on an actual production vehicle is always the best guarantee that your information is accurate.
The gas station on my corner is now a restaurant. Why is it still incorrect in the navigation system?
For POI-related customer questions, explain that businesses are constantly changing, and there can be a
considerable lag in updating the millions of POIs in the system. The database is updated annually, and the best
way to verify whether the POI is accurate is to verify the inquiry on a current production vehicle.
•
How do I update my Gracenote software?
While this is not a navigation system software, customers may ask questions about it. Refer to the audio
section of the applicable owner’s manual.
Answers to these and other questions regarding coverage can be found in these locations:
• In the Frequently Asked Questions section of the navigation manual.
• Go to hondanavi.com, and use the pull-down menu to select the model and year of the vehicle, then click on FAQ.
• For more information about Gracenote, go online to www.navteq.com/gracenote/honda.