SSM 46486

Service Bulletin Details

Public Details for: SSM 46486

Some 2016-2017 ford or lincoln vehicles equipped with sync 3 may exhibit a blank screen or other various sync symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in t

- 2017 - 2016 -

Models from 2016

2016 FORD TRANSIT CONNECT

2016 LINCOLN NAVIGATOR

SSM
46486
Some 2016-2017 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or
other various SYNC symptoms only when the vehicle is in transport mode. This is considered
normal due to the power saving features enabled while in transport mode. It is beneficial for battery
life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC
system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure
exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering
down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank
screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for
normal diagnosis. The SYNC version can be confirmed via OASIS.