NTB16-121

Reference:
Date:
NTB16-121
December 8, 2016
VOLUNTARY SERVICE CAMPAIGN
2013-2016 ALTIMA AND 2014-2016 ROGUE;
TCM REPROGRAMMING
CAMPAIGN ID #:
PC490
APPLIED VEHICLES: 2013-2016 Altima (L33)
2014-2016 Rogue (T32)
Check Service COMM to confirm campaign eligibility.
INTRODUCTION
Nissan is conducting this voluntary service campaign to reprogram the Transmission
Control Module (TCM) for the transmission on certain specific 2013-2016 Altima and
2014-2016 Rogue vehicles. This TCM reprogram will be performed at no charge for parts
or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number PC490 to this campaign. This number must
appear on all communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to repair vehicles falling within range of this campaign that enter the service
department. This includes vehicles purchased from private parties, vehicles presented by
transient (tourists) owners, and vehicles in a dealer’s inventory.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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SERVICE PROCEDURE
Reprogram the TCM
1. Before continuing, it is IMPORTANT to make sure:

ASIST on the CONSULT PC has been freshly synchronized (updated) to the
current date.

All CONSULT related software updates (if any) have been installed.
NOTE: The CONSULT PC automatically gets all reprogramming software during
ASIST synchronization.
CAUTION:

Connect the GR8 to the vehicle 12 volt battery and set to ECM power supply
mode.
If the vehicle battery voltage drops below 12.0V or rises above 15.5V during
reprogramming, the TCM may be damaged.

Be sure to turn OFF all vehicle electrical loads.
If a vehicle electrical load remains ON, the TCM may be damaged.

Be sure to connect the AC Adapter.
If the CONSULT PC battery voltage drops during reprogramming, the process
will be interrupted and the TCM may be damaged.

Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.)
within range of the CONSULT PC and the plus VI. If Bluetooth® signal waves
are within range of the CONSULT PC during reprogramming, reprogramming
may be interrupted and the TCM may be damaged.
2. Once all ASIST and CONSULT related updates have been performed, attach the
CONSULT PC to the vehicle.

Connect the plus VI to the vehicle.

Connect the AC adapter to the CONSULT PC.
3. Turn ON the CONSULT PC, and then open CONSULT III plus (C-III plus).
NOTE: Make sure all applications other than C-III plus are closed.
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4. Turn the ignition ON (engine OFF, not running).

The meter and gauges will illuminate.
5. Check for stored DTCs in all systems as follows:
a. Wait for the plus VI to be recognized.
b. Select Diagnosis (All Systems).
c. Wait for System Call to complete.
d. Check for stored DTCs.

If no DTCs found, go to step 6.

If any DTCs are found stored:
 Perform diagnosis and repairs related to the stored DTC(s), and then erase
the DTC(s).
 When completed, go to step 6.
6. Go to Re/programming, Configuration.
a. Select the Home button, and then YES to return to the screen shown in Figure 1.
b. Select Re/programming, Configuration.
Plus VI is
recognized
Step
5b
Step
6b
Figure 1
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7. Use arrows (if needed) to view and read all precautions.
8. Check the box confirming the precautions have been read.
9. Select Next.
Step
7
Step
8
Step
9
Figure 2
10. Select Nissan, Vehicle Name, and then the correct Model Year.

If the screen in Figure 4 does not display, skip to step 11.
Step
10
Step
10
Example
Figure 3
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11. Make sure VIN or Chassis # matches the vehicle VIN.
12. If the correct VIN is displayed, select Confirm.
Step 11
Verify here
Step
12
Figure 4
13. Select Confirm.
Step
13
Figure 5
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14. Select TRANSMISSION.
Step
14
Figure 6
15. Wait for System Call to complete, and then select Reprogramming.
Step
15
Figure 7
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16. When you get to the screen shown in Figure 8, confirm this bulletin applies as follows.
a. Find the TCM Part Number and write it on the repair order.
NOTE: This is the current TCM Part Number (P/N).
Current
Part
Number
Figure 8
b. Compare the P/N you wrote down to the numbers in the Current TCM Part Number
column in Table A on the next page.

If there is a match, continue with the reprogramming procedure. Proceed
to step 17.

If there is not a match, reprogramming is not needed. Proceed to CLAIMS
INFORMATION section for “Reprogram Not Needed”.
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Table A
MODEL
MODEL YEAR
CURRENT TCM PART NUMBER BEFORE
REPROGRAMMING: 31036 -
2013
3TY0A, 3TY0B, 3TY0C
3TY1A, 3TY1B, 3TY1C
3TA0A
3TA4A, 3TA4B, 3TA4C
3TA9C
2014 and 2015
9HM0A, 9HM0C, 9HM0D, 9HM0E
9HM3A
2016
3TE0C, 3TE0D
3TE2C, 3TE2D
2014
4BA0A, 4BA0B
4BA5A, 4BA5B
4BA8A
4BA9A, 4BA9B, 4BA9C
2015
9TA0A, 9TA0B, 9TA0C, 9TA0D
9TA5A
5HA0A, 5HA0B, 5HA0C
5HA5A
2016
5HJ0A, 5HJ0B, 5HJ0C
6FJ0A, 6FJ0B, 6FJ0C
Altima
Rogue
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17. Select Save.
Step
17
Figure 9
18. Select Next.
Step
18
Figure 10
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19. Use arrows (if needed) to view and read all precautions.
20. Check the box confirming the precautions have been read.
21. Select Next.
Step
19
Step
20
Step
21
Figure 11
NOTE:

In some cases, more than one new P/N for reprogramming is available.
 In this case, the screen in Figure 12 displays.
 Select and use the reprogramming option that does not have the message
“Caution! Use ONLY with NTBXX-XXX”.

If you get this screen and it is blank (no reprogramming listed), it means there is no
reprogramming available for this vehicle. Close C-III plus and refer back to ASIST for
further diagnosis.
XXXXX
Figure 12
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22. Verify the Current Part Number matches the P/N written down in step 16, and then
select Next.
Verify P/Ns
above, then
select Next
Figure 13
23. Confirm battery voltage is correct, and then select Next.
NOTE: Battery voltage must stay within the specified range to make the indicator turn
green.
Monitor 12V
battery
voltage here
Must be
“Green” before
selecting Next
Step
23
Figure 14
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24. Confirm all items on the C-III plus screen are OK (green), then select Start.

The reprogramming process begins when Start is selected.
NOTE: For reprogramming to continue, vehicle 12V battery voltage must stay within
12 volts and 15.5 volts.
Monitor 12V
battery
voltage here
Step
24
Figure 15
25. Wait for both progress bars to complete.
Step
25
Figure 16
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NOTE: If the message shown in Figure 17
appears, there is data stored in the plus VI.
Select “Yes” to proceed with reprogramming.
Figure 17
26. When the screen in Figure 18 displays, reprogramming is complete.
NOTE: If the screen in Figure 18 does not display (indicating that reprogramming did
not complete), refer to the information on page 14.
27. Select Next.
Step
27
Figure 18
NOTE:

In the next step, on page 15, you will perform DTC erase.

DTC erase is required before C-III plus will provide the final reprogramming
confirmation report.
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TCM recovery:
Do not disconnect plus VI or shut down Consult III plus if reprogramming does not
complete.
If reprogramming does not complete and the “!?” icon displays as shown in
Figure 19:

Check battery voltage
(12.0–15.5 V).

Ignition is ON, engine OFF.

External Bluetooth® devices
are OFF.

All electrical loads are OFF.

Select retry and follow the
on screen instructions.

“Retry” may not go through on
first attempt and can be
selected more than once.
Figure 19
If reprogramming does not complete and the “X” icon displays as shown in
Figure 20:

Check battery voltage
(12.0 – 15.5 V).

CONSULT A/C adapter is
plugged in.

Ignition is ON, engine OFF.

Transmission is in Park.

All C-III plus / VI cables are
securely connected.

All C-III plus updates are
installed.

Select Home, and restart
the reprogram procedure
from the beginning.
Figure 20
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28. Erase all DTCs as follows:
a. Turn the ignition OFF.

The screen in Figure 21 will read OFF when the ignition is turned OFF.
Turn ignition switch OFF position
ON to
OFF
Figure 21
b. Turn the ignition ON (engine OFF, not running).
 The screen in Figure 22 will read ON after pressing the power switch twice.
OFF
to ON
OFF
Figure 22
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c. Wait for the bar graph in the ERASE window to complete 100%.
d. Select Next.
Step
28c
Step
28d
Figure 23
29. Verify the P/N has changed (before and after reprogramming P/Ns should be different).
a. Print a copy of the screen shown in Figure 24 by selecting Print.
b. Attach the copy to the repair order.
c. Once a copy has been printed, select Confirm.
Step
29
Step
29a
Step
29c
Figure 24
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30. After confirmation has completed, select Home.
Step
30
Figure 25
31. Disconnect C-III plus from the vehicle.
32. Turn the ignition OFF.
33. Disconnect the battery charger from the vehicle.
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CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
Campaign (“CM”) ID
DESCRIPTION
OP CODE
FRT
PC4900
0.4
PC490
Reprogram Transmission
Control Module
Reprogram Not Needed
PC4901
0.3
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