06-00-89-026M
Service Bulletin Details
Public Details for: 06-00-89-026M
This warranty bulletin provides labor operation numbers for customer concerns that can't be duplicated.
- 2015 - 2014 - 2013 - 2012 - 2011 - 2010 - 2009 - 2008 - 2007 -
Models from 2015
Models from 2014
Models from 2013
Models from 2012
Models from 2011
Models from 2010
Models from 2009
Models from 2008
Models from 2007
File in Section: Service Bulletin Bulletin No.: Date: 00 - General Information 06-00-89-026M November, 2014 WARRANTY ADMINISTRATION Subject: Warranty Administration – Revised Customer Concern Not Duplicated (CCND) / Verified Labor Operation Numbers/How to Submit CCND Transactions in Global Warranty Management Models: 2015 and Prior GM Passenger Cars and Light Duty Trucks This Bulletin has been revised to add the 2015 Model Year, update Labor Operations and the Notice at bottom of the chart. Please discard Corporate Bulletin Number 06-00-89-026L. Below is list of the labor operations and descriptions for "Customer Concern Not Duplicated/Verified" (CCND) conditions and guidelines to follow when using them. For a complete list of guidelines involving the use of CCND labor operations, please refer to the Service Policies and Procedures Manual (Section 2.4 — Customer Concern Not Duplicated/Verified). Customer Concern Not Duplicated Labor Operations Numbers Description Example of Proper Usage 0559929 Air/Wind Noise Customer states there is a wind noise from the windshield area. Performed related system verification procedure in SI with no trouble found and unable to duplicate customer concern. 0569929 Waterleaks Customer stated water was leaking from the sunroof area, followed SI diagnostics for waterleaks and was unable to duplicate the customer concern. 1049929 Interior Buzz/Squeak/Rattle Customer states there is a rattle from the driver door when it is closed. Performed related system verification procedure in SI with no trouble found and unable to duplicate customer concern. 2069939 Keyless Entry/Theft Alarm/Memory Seats/ Lighting/Power Windows Customer states the keyless entry transmitter does not operate. Performed related system verification procedure in SI with no trouble found and unable to duplicate concern. 2419919 2429919 2439919 2449919 Brakes Customers states ABS / TCS / Stability Control light came on, but now it’s off. Scan tool shows history code. Cleared code, followed system verification with no trouble found and unable to duplicate concern. 3019959 3029959 3039959 3049959 Axle, Differential or Rear Drive Module (RWD and AWD Vehicles Customers states driveline noise, vibration or intermittent All Wheel Drive Light On. Followed SI procedures to identify driveline noise / vibration or cause of the AWD indicator and unable to duplicate concerns. 3429919 OnStar® Customer states that OnStar® will not connect to an advisor. Performed related system verification procedure in SI with no trouble found and unable to duplicate concern. Customer Concern Not Duplicated Labor Operations Numbers Description Example of Proper Usage 3429969 Entertainment Customer states sound from the rear speakers pops or distorts. Performed related system verification procedure in SI with no trouble found and unable to duplicate concern. 4029929 Engine CCND - Engine Controls and Fuel Customers states engine light was on with a fuel related DTC, followed system verification procedure for DTC as indicated and unable to duplicate the concern. 4039949 Engine Cooling Customer states engine is overheating. Performed related system verification procedure in SI with no trouble found and unable to duplicate concern. Engine Electrical Customer states vehicle would not start/crank. Performed related system verification procedure in SI with no trouble found and unable to duplicate concern. Note: Use 4041512 for battery charge & test. 12V Battery / 12V Charging System Customer states vehicle would not start/crank. Performed related system verification procedure in SI with no trouble found and unable to duplicate concern. Note: Use 4041512 for battery charge & test. 4059959 Exhaust Customer is not satisfied with exhaust, either a boom, tone, etc., followed exhaust noise diagnosis with no trouble found and unable to duplicate concern. Determined exhaust is no different from other like vehicles. 4069919 Engine CCND – Engine Mechanical Customer states engine making abnormal noise or leaking fluid, followed SI diagnosis for noise or leaks and was unable to duplicate customer concern. 4429959 4439959 Heating and Air Condition Customer states A/C system not cold enough. Performed system verification for A/C system. Temperature is found to be within specifications. 5019989 Hybrid Electronics & Hybrid Charging Customer states vehicle will not charge at home charging station, Performed related system verification procedure in SI with no trouble found and unable to duplicate concern. 5029989 Hybrid/EV Cooling System Plumbing Customer states there is a leak from the cooling system, followed SI diagnosis for leaks and was unable to duplicate customer concern. Electronics/Safety/Object Detection Customer states the Lane Departure Warning Indicator illuminates when going around a corner. Followed SI diagnostics for Lane Departure Warning System Malfunction and was unable to duplicate the customer concern. 6459939 Electronics/Airbags Customer states the keyless entry transmitter does not operate. Performed related system verification procedure in SI with no trouble found and unable to duplicate customer concern. 7029929 Seat Heating and Cooling/Hardware. Trim and Upholstery/Power Seat Customer states the driver front seat heater will not warm up. Performed related Front Heated Seat Malfunction procedure in SI with no trouble found and unable to duplicate customer concern. 7429949 7439949 7449949 Steering Customer states steering noise / whine when turning at parking lot speeds at cold temperatures. Followed SI procedures and was unable to duplicate. 8009929 8019929 8029929 8039929 8049929 8079929 Suspension Customer states front suspension noise over bumps. Followed SI procedures to diagnose front suspension noise and was unable to duplicate concern. 4049939 4049979 6429919 Customer Concern Not Duplicated Labor Operations Numbers Description Example of Proper Usage Tire Pressure Monitoring System (TPMS) Customer states pressure value for one tire is not displayed on DIC. Performed related system verification procedure in SI with no trouble found and unable to duplicate concern. 8059949 (For Tire and Wheel Concerns See 8069939) 8069939 Tires and Wheels (For Tire Pressure Monitoring System Concerns See 8059949 Customers states a tire vibration accompanied by a thumping noise is heard at highway speeds. Road tested and checked tire balance. Unable to duplicate concerns. 8429939 Transfer Case Customer states vehicle does switch between 2 and 4 wheel drive, followed SI diagnostics for transfer case and was unable to duplicate customer concern. 8439919 Manual Transmission-Clutch Customers states the clutch does not engage properly when shifting, followed SI procedures for clutch feel and was unable to duplicate customer concern. 8449929 Manual Transmission Customs states the vehicle does not shift properly, followed SI diagnostics for shift problems and was unable to duplicate the customer concern. 8469959 Automatic transmission Customer states the vehicle does not shift properly, followed SI diagnostics for shift problems and was unable to duplicate the customer concern. Notice: In some cases the subject vehicle may be operating as intended but not in line with the expectations of the customer. In cases where the vehicle is operating as intended but not in-line with customer expectations, service management is strongly encouraged to submit a Field Product Report (Product Information Report for Canada). Refer to the latest version of Corporate Bulletin Number 02-00-89-002 (10-00-89-006 for Canada) for additional information on how to submit a field product report. Clarification Regarding Use of CCND Engine Mechanical • 4069919 – Engine CCND – Engine Mechanical Customer reports engine concern. Service technician collects relevant operating and environmental conditions from customer during concern event and attempts to replicate/mitigate concern. Technician evaluates ECM for any engine diagnostic trouble codes and follows fault tree for any identified P-code(s). Technician investigates any pending Product Information and/or Product Bulletins that may apply to the customer concern. Service technician is unable to reproduce concern, confirms there are no pending product information bulletins and is unable to identify a problem with the vehicle. This labor operation should not be used for a MIL active complaint or non-engine related issues. • 4029929 – Engine CCND – Engine Controls and Fuel This labor operation should only be used for engine malfunction indicator lamp concerns when the technician is unable to identify a problem and/or duplicate the concern. An engine diagnostic trouble code (Pxxxx code) must be identified in the ECM to use this labor operation. The diagnostic trouble code(s) should be documented on the technician copy of the repair order. The service technician should follow the fault tree for the identified P-code(s) and investigate any pending Product Information and/or Product Bulletins that may apply to those code(s). 4029929 labor operation should not be used for the P0700 DTC. P0700 is specific to the transmission system must be applied to a transmission labor operation.