NTB15-049L

Classification:
Reference:
EL15-006L
Date:
NTB15-049L
September 28, 2017
TELEMATICS SERVICE INFORMATION
This bulletin has been amended. Information for several 2018 models has been added.
No other changes have been made. Please discard previous versions of this bulletin.
APPLIED
VEHICLES:
2016-2018 Altima (L33) – SL with Technology Package
2018 Armada (Y62)
2017-2018 GT-R (R35)
2016-2018 Maxima (A36) – Platinum
2017 Murano (Z52) – Platinum
2017 Pathfinder (R52) –SV, and SL with Tech Package, SL with
Premium Package
2018 Pathfinder (R52) – SL and Platinum
2016-2018 Rogue (T32) – SL
2017-2018 Rogue Hybrid (T32) – SL
2017 Rogue Sport (J11) – SL and SV with Premium Package
2016-2018 Sentra (B17) – SR and SL with Technology Package
2016-2018 Titan/Titan XD (A61) – SL and Platinum, Pro-4X with
Convenience Package, SV with Comfort and Convenience Package
SERVICE INFORMATION
The Applied Vehicles are equipped with a wireless communication device called a
Telematics Communication Unit (TCU). With an active NissanConnectSM Services
subscription, the TCU communicates with the NissanConnectSM Services Data Center to
provide various security and convenience services.
This bulletin contains important service procedures that must be performed properly in
order to set-up and maintain the telematics system for the Applied Vehicles.
Service procedures in this bulletin:
o Turning ON the TCU During PDI (Pre-Delivery Inspection) – Page 2
o When a TCU Needs To Be Replaced – Page 10
NOTE: If the “Turning ON the TCU During PDI” procedure is not followed correctly, the
vehicle cannot the be used in Dealer Demo mode or enrolled in NissanConnectSM Services.
Should this occur, the “Turning ON the TCU During PDI” process will need to be performed
again.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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TURNING ON THE TCU DURING PDI
For TCU replacement instructions, refer to page 10.
NOTE: In most instances, the TCU is ON when delivered to the dealership. See Step 1,
below, to determine if the TCU is ON or OFF.
1. With the ignition ON, check whether or not the green LED
on the SOS button is illuminated (see Figure 1a).
NOTE: It may be difficult to tell if the green LED is
illuminated if the vehicle is outside in bright sunlight.

If the green LED is illuminated, the process to turn ON
the TCU is complete and no further action is needed.

If the green LED is not illuminated, proceed to step 2.
LED not
illuminated
Figure 1a
2. Place the vehicle in non-shipping mode (extended storage switch pushed IN).
a. Open the driver’s door and leave it open.
b. With the battery connected and ignition OFF, remove the fuse panel located to the
left of the steering wheel. For Titan and Titan XD vehicles, the fuse panel is located
in the glove box.
c. Push the white extended storage switch IN.
d. Turn the ignition ON.
e. Turn the ignition OFF.
f. Wait at least 2 seconds, and then turn the ignition ON.
g. Make sure the extended storage warning message is not displayed in the
combination meter/display.
3. Connect the C-III plus VI to the vehicle.
4. Set the parking brake and confirm the ignition is ON.
5. Launch C-III plus on the CONSULT PC.
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6. Select Diagnosis (One
System).
Step
6
Figure 2a
7. Select Telematics on page
2 of the all systems list.
Step
7
Figure 3a
8. Select Work Support.
Step
8
Figure 4a
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Step
9
9. Select TCU ACTIVATE
SETTING.
Step
10
10. Select Start.
Figure 5a
Step
11
11. Select Start.
Figure 6a
12. Select ON to turn ON the TCU.
Step
12
13. Select END.
Step
13
Figure 7a
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14. Select Start.
Step
14
Figure 8a
15. Select Start.
Step
15
Figure 9a
16. Confirm “On” is displayed in the
Current status field.
Step
16
Figure 10a
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CHECK FOR TCU CELLULAR RECEPTION.
NOTE: It may take up to 3 minutes for the vehicle icon to turn white after the ignition is
turned ON.
17. Check TCU cellular reception - Maxima, Murano, GT-R, and 2018 Rogue:
If vehicle icon does not
have a red or white
slash through it, vehicle
has cellular reception.
Example
Check for cellular
reception
If vehicle icon does have
a red or white slash
through it, move the
vehicle to a different
location with good
reception.
Figure 11a
Check TCU cellular reception - Altima, 2016-2017 Rogue, Sentra, and Titan/Titan XD:
If vehicle icon does not
have a white slash
through it, vehicle has
cellular reception.
Example
Check for cellular
reception
If vehicle icon does
have a white slash
through it, move the
vehicle to a different
location with good
reception.
Figure 12a
Check TCU cellular reception - Armada and Pathfinder:
If vehicle icon is white,
vehicle has cellular
reception.
Example
If vehicle icon is gray and
has a gray slash through
it, move the vehicle to a
different location with
good reception.
Check for cellular
reception
Figure 13a
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18. Press the Info or APPS button.
Figure 14a
EXAMPLE
19. Select NissanConnect Services.
Figure 15a
EXAMPLE
20. Select Connected Search.
Figure 16a
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21. Enter a POI (Point of Interest) location, and select “OK” or “Search”.
Example: “Starbucks”
EXAMPLE
Figure 17a
22. Confirm the POI location displays.

If the “Connected Search” does not complete successfully, call SiriusXM support at
1-844-631-2928.
EXAMPLE
Figure 18a
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23. Turn the ignition OFF.
24. Pull OUT the extended storage switch to return the vehicle to shipping mode.
NOTE:

Before delivery, make sure the vehicle is in non-shipping mode (extended storage
switch pushed IN). The customer will not be able to enroll in NissanConnectSM
Services if the vehicle is in shipping mode.

If the “Turning ON the TCU During PDI” procedure is not followed correctly, the
vehicle cannot the be used in Dealer Demo mode or enrolled in NissanConnectSM
Services. Should this occur, the “Turning ON the TCU During PDI” process will need
to be performed again.
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WHEN A TCU NEEDS TO BE REPLACED
NOTE:

For Altima, Armada, Maxima, Murano, Pathfinder, 2018 Rogue, and Titan/Titan
XD vehicles ONLY: You MUST have ALL customer keys before beginning this
procedure.

Each TCU is registered to a specific Vehicle Identification Number (VIN).
TCUs cannot be “swapped” between vehicles. Once a TCU is registered to a
vehicle, the TCU cannot be used in another vehicle.

The VIN MUST be written to the replacement TCU after installation.

The replacement TCU must come from Nissan North America parts supply.
1. Connect the C-III plus VI to
the vehicle.
Step
5
2. Set the parking brake.
3. Turn the ignition ON.
Figure 1b
4. Launch C-III plus on the
CONSULT PC.
5. Select Diagnosis (One
System).
Step
6
6. Select Telematics on page
2 of the all systems list.
Figure 2b
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7. Select Work Support.
Step
7
Figure 3b
8. Select TCU ACTIVATE
SETTING.
Step
8
9. Select Start.
Step
9
Figure 4b
10. Select Start.
Step
10
Figure 5b
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Step
11
11. Select Off to turn OFF the TCU.
12. Select END.
Step
12
Figure 6b
Step
13
13. Select SAVE VIN DATA.
Step
14
14. Select Start.
Figure 7b
15. Select Start.
NOTE: If the VIN data cannot be
saved, you will have to manually
enter the VIN later in this
procedure (page 22).
Step
15
Figure 8b
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16. Select End.
Step
16
Figure 9b
REPLACE TCU
17. Remove the TCU from the vehicle.

Refer to the Electronic Service Manual (ESM), section AV–Audio, Visual &
Navigation System, for removal information.
Step 18 must be performed AFTER the original TCU is removed from the vehicle and
BEFORE the replacement TCU is installed.
18. Write down the following information:
a) VIN.
LABEL ON TCU
b) International Mobile Equipment
Identity Number (IMEI) of the
original TCU.
This number is located on the
TCU.
c) IMEI Number of the replacement
TCU.
This number is located on the
TCU.
d) Serial Number of the replacement
TCU.
This number is located on the
TCU.
Figure 10b
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19. Install the replacement TCU into the vehicle.

Refer to the ESM, section AV–Audio, Visual & Navigation System, for installation
information.
20. Perform steps 3-8, on pages 3 and 4, to access Work Support.
WRITE VIN DATA
21. Select WRITE VIN (SAVED
DATA).
NOTE: If VIN DATA could not be
saved in step 15, proceed to
Manually Enter VIN Data (if
needed) on page 22.
Step
21
Step
22
22. Select Start.
Figure 11b
23. Select Start.
Step
23
Figure 12b
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24. Select End.
25. Is the vehicle you are working on
a 2018 Altima, 2018 Maxima,
2018 Pathfinder, 2018 Rogue,
2018 Titan/Titan XD?
YES: Go to Manual TCU
Configuration on page 23, then
proceed to Step 26.
Step
24
NO: Proceed to the next step
(Step 26).
26. For Altima, Armada, Maxima,
Murano, Pathfinder, 2018
Rogue, and Titan/Titan XD
vehicles ONLY:
Figure 13b
Perform Intelligent Key registration for all customer keys.
NOTE: The Remote Engine Start and Stolen Vehicle Locator features (if so equipped)
of NissanConnectSM Services will not function if Intelligent Key registration is not
completed.
Step 27 must be performed AFTER all customer Intelligent Keys have been
registered (step 26; Altima, Armada, Maxima, Murano, Pathfinder, and Titan/Titan XD
vehicles ONLY).
TCU REGISTRATION
27. Call SiriusXM at 1-844-631-2928. (Hours of operation are listed below.)
During this call:
 You will be asked for your name, dealership name, and all of the information
collected in step 18.
 The Call Center agent will de-register the original TCU and register the replacement
TCU.
28. Wait for the SiriusXM Call Center agent to call back, confirming TCU registration.
 This step may take 1-2 hours.
 TCU registration does not enroll the customer in NissanConnectSM Services.
NOTE: The TCU will not be able to communicate with the NissanConnectSM Services Data
Center if step 27 and 28, above, are not completed.
SiriusXM Call Center – Hours of Operation (Eastern Time Zone)
Monday thru Friday: 8 A.M. – 11 P.M.
Saturday: 8 A.M. – 8 P.M.
Holidays: 8 A.M. – 8 P.M.
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TURN ON THE TCU
Step 29 must be performed AFTER the SiriusXM Call Center agent has called back,
confirming TCU registration (see step 28 on the previous page).
29. Turn ON the TCU.
a. Connect the C-III plus VI to the vehicle.
b. Set the parking brake and confirm the ignition is ON.
c. Launch C-III plus on the CONSULT PC.
d. Select Diagnosis (One
System).
Step
29d
Figure 14b
e. Select Telematics on page
2 of the all systems list.
Step
29e
Figure 15b
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f. Select Work Support.
Step
29f
Figure 16b
g. Select TCU ACTIVATE
SETTING.
Step
29g
h. Select Start.
Step
29h
Figure 17b
i. Select Start.
Step
29i
Figure 18b
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j. Select ON to turn ON the
TCU.
Step
29j
k. Select END.
Step
29k
Figure 19b
l. Select Start.
Step
29l
Figure 20b
m. Confirm “On” is displayed in
the Current status field.
Step
29m
Figure 21b
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CHECK FOR TCU CELLULAR RECEPTION.
NOTE: It may take up to 3 minutes for the vehicle icon to turn white after the ignition is
turned ON.
30. Check TCU cellular reception - Maxima, Murano, GT-R, and 2018 Rogue:
If vehicle icon does not
have a red or white
slash through it, vehicle
has cellular reception.
Example
Check for cellular
reception
If vehicle icon does have
a red or white slash
through it, move the
vehicle to a different
location with good
reception.
Figure 22b
Check TCU cellular reception - Altima, 2016-2017 Rogue, Sentra, and Titan/Titan XD:
If vehicle icon does not
have a white slash
through it, vehicle has
cellular reception.
Example
Check for cellular
reception
If vehicle icon does
have a white slash
through it, move the
vehicle to a different
location with good
reception.
Figure 23b
Check TCU cellular reception - Armada and Pathfinder:
If vehicle icon is white,
vehicle has cellular
reception.
Example
If vehicle icon is gray and
has a gray slash through
it, move the vehicle to a
different location with
good reception.
Check for cellular
reception
Figure 24b
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31. Press the Info or APPS button.
Figure 25b
EXAMPLE
32. Select NissanConnect Services.
Figure 26b
EXAMPLE
33. Select Connected Search.
Figure 27b
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34. Enter a POI (Point of Interest) location, and select “OK” or “Search”.
Example: “Starbucks”
EXAMPLE
Figure 28b
35. Confirm the POI location displays.

If the “Connected Search” does not complete successfully, call SiriusXM support at
1-844-631-2928.
EXAMPLE
Figure 29b
36. Turn the ignition OFF.
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MANUALLY ENTER VIN DATA
(If step 15 on page 12 was
unsuccessful.)
1. Select WRITE VIN (MANUAL
INPUT).
Step
1
Step
2
2. Select Start.
Figure 1c
3. Enter the VIN.
a) Touch the VIN (1ST TIME) input
field and type in the VIN.
b) Touch the VIN (2ND TIME) input
field and type in the VIN again.
Step
3c
c) Select Start.
Step
3a
Figure 2c
4. Select End.
5. Perform steps 26-30, beginning on
page 15.
Step
4
Figure 3c
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MANUAL TCU CONFIGURATION (2018 Altima, 2018 Maxima, 2018 Pathfinder, 2018
Rogue, 2018 Titan/Titan XD ONLY)
1. Select Re/programming,
Configuration.
NOTE: C-III plus screens for steps 2-4
are not shown.
Step
1
2. Read the precautions on C-III plus
screen and then select Next.
3. Select model and model year.
4. Select Select, and then Confirm.
Figure 1d
5. Select TELEMATICS.
Step
5
Figure 2d
6. Select After ECU Replacement.
Step
6
Figure 3d
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7. Select Manual selection.
Step
7
Figure 4d
8. Select the applicable Type ID:
For 2018 Altima, 2018 Maxima,
2018 Pathfinder, and 2018
Titan/Titan XD:
Step
8
28277-6FL0D
For 2018 Rogue:
28277-7FH5A
Step
9
9. Select Next.
Figure 5d
10. Select OK.
11. Return to step 26 on page 15.
Step
10
Figure 6d
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