V571701 2042955

Technical Bulletin
Model(s)
Year
Eng. Code
Trans. Code
VIN Range From
VIN Range To
Golf/GTI (A6)
2009 - 2014
All
All
All
All
Golf/GTI (A7)
2015-2017
All
All
All
All
Golf R
2015-2017
All
All
All
All
Jetta (A6)
2011 – 2017
All
All
All
All
Passat NMS
2012 – 2017
All
All
All
All
Tiguan
2010 – 2017
All
All
All
All
Condition
57 17 01 February 8, 2017 2042955 Supersedes Technical Bulletin V571601 dated January 22, 2016 to include
model year 2016 and 2017 applicability.
Front Door(s) May Be Difficult to Close at Temperatures Below Freezing
Customer may state:
Front door lock will not unlock or lock, or the door is difficult to close during low ambient temperatures (freezing
conditions, usually below 32°F /0°C)
Workshop findings:
The customer concern can be reproduced under similar conditions.
Note:
There is a worksheet attachment to this Technical Service Bulletin. The worksheet must be completed
and filed with the repair order for all cases that the door lock is replaced under the New Vehicle Limited
Warranty (NVLW). In the case of a warranty part return, a printed copy of the completed document must
accompany the part. If the worksheet is not completed and submitted as required the claim will be
subjected to labor cost adjustments.
Technical Background
Component-related deviation on the front door lock(s).
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Production Solution
Final production counter measure pending.
Service
Procedure:
Replace the affected door lock & cap and seal the cap to the lock with Butyl sealing cord.
 Remove the affected door lock and cap. See Body Exterior. Repair Group 57 Front Doors and Central Locking
Door Lock Removal and Installation in Elsa.
 Replace the door lock and the cap with new parts (See ETKA for the latest parts information).
 Assemble the new door lock and the new cap (Figure 1). See Body Exterior. Repair Group 57 Front Doors and
Central Locking Door Lock Removal and Installation in Elsa.
Figure 1) door lock and cap assembled
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© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
 Using shop rags or suitable material, protect the lower section of the door against damage as shown in Figure
2.
Figure 2) example of protected lower door area
 Cut off a piece of Butyl sealing cord (part number AKL-450-005-05) to a length of about 160 mm (6 inches).
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© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
 Carefully route the butyl sealing cord, starting from position 1 (Figure 3, red arrow), along the cap (Figure 4,
position 1 to 5) and press it down firmly.
Figure 3) starting position for routing Butyl sealing cord
Figure 4) area where Butyl sealing cord has to be routed
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© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Tip:
On the driver door lock the Butyl sealing cord must be pressed down in the area of the follower with a suitable
tool, for example a wedge (Figure 5, red arrow).
Figure 5: pressing down Butyl sealing cord with suitable tool
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© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
 Press down again on the Butyl sealing cord (spread the Butyl) to ensure proper sealing between the cap and
the door lock (Figure 6).
Figure 6 (example: butyl sealing cord pressed down/spread out by hand
 Complete the installation of the door lock to the door. See Body Exterior. Repair Group 57 Front Doors and
Central Locking Door Lock Removal and Installation in Elsa.
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© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
Procedures Manual 1)
Model(s)
Year(s)
Eng. Code(s)
Trans. Code(s)
VIN Range From
VIN Range To
Golf/GTI
2009 - 2014
All
All
All
All
Golf/GTI
2015-2017
All
All
All
All
Golf R
2015-2017
All
All
All
All
Jetta
2011 – 2017
All
All
All
All
Passat
2012 – 2017
All
All
All
All
Tiguan
2010 – 2017
All
All
All
All
SAGA Coding
Claim Type:
Use applicable Claim Type 1)
Damage
Service Number:
Code
5717
0010
Parts Manufacturer
HST
Damage Location
(Depends on Service
No.)
--
Use applicable when
indicated in Elsa (L/R)
Golf/GTI, Golf R, Jetta,
Passat,Tiguan
YRE 2) OR ZCX 2)
(refer to original part for applicable vendor code)
Jetta, Passat
Labor Operation 3) : Replace Front door lock
57175550 = 10 TU
Labor Operation 3) : Remove and Install Front door
lock
57171950 = 30 TU
Labor Operation 3) : Remove and Install Front door
trim panel
70591900 = 40 TU
Page 7 of 10 Plus attachment
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Labor Operation 3) : Includes
57173499 = 20 TU
 Attach Butyl sealing cord to door lock and cap.
 Complete worksheet.
2009-2014 Golf/GTI
Labor Operation 3) : Replace Front door lock
57175550 = 10 TU
Labor Operation 3) : Remove and Install Front door
lock
57171950 = 20 TU (4-door)
OR
57171960 = 20 TU (2-door)
Labor Operation 3) : Remove and Install Door Carrier 57301950 = 40 TU (Expanding rivet)
Assemble (4 door only)
OR
57301960 = 70 TU (Pop rivet)
Labor Operation 3) : Remove and Install Front Door
Trim Panel
70591900 = 40 TU
Labor Operation 3) : Includes
57173499 = 20 TU
 Attach Butyl sealing cord to door lock and cap.
 Complete worksheet.
2015-2017 Golf/GTI,Golf R
Labor Operation 3) : Replace Front door lock
57175550 = 10 TU
Labor Operation 3) : Remove and Install Front door
lock
57171950 = 20 TU
Labor Operation 3) : Remove and Install Front door
trim panel
70591900 = 40 TU
Labor Operation 3) : Includes
57173499 = 20 TU
 Attach Butyl sealing cord to door lock and cap.
 Complete worksheet.
Tiguan
Labor Operation 3) : Replace Front door lock
57175550 = 10 TU
Labor Operation 3) : Remove and Install Front door lock
57171950 = 10 TU
Page 8 of 10 Plus attachment
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Labor Operation 3) : Remove and Install Door
Assembly Carrier
57301950 = 70 TU
Labor Operation 3) : Remove and Install Front door
trim panel
70591900 = 40 TU
Labor Operation 3) : Includes
57173499 = 20 TU
 Attach Butyl sealing cord to door lock and cap.
 Complete worksheet.
Causal Part: Front Door Lock
Outside Material: Description
5K1 837 01*
Part No: AKL 450 005 05
$0.55/ Repair
Diagnostic Time 4)
GFF Time expenditure
01500000 = 00 TU max.
Road Test
01210002 = 00 TU
01210004 = 00 TU
Technical Diagnosis
01320000 = 00 TU max.
NO
NO
NO
Claim Comment: Input “As per Technical Bulletin 2042955” in comment section of Warranty Claim.
1)
Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only
2)
Code per warranty vendor code policy.
3)
Labor Time Units (TUs) are subject to change with ELSA updates.
4)
Documentation required per Warranty Policy Procedures Manual.
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© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Required Parts and Tools
Part Description
Part No:
Quantity
Front Door Lock (Left/ Right)
5K1-837-015*
1
Or
5K1-837-016*
Front Door Lock (Left/ Right)
5N1-837-015*
1
Or
5N1-837-016*
Front Door Cap (Left/Right)
5K0-837-349*
1
Or
5K0-837-350*
Butyl Sealing Cord
AKL 450 005 05
160 mm (6 inches)
No Special Tools required.
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
Document Control Revision Table
Instance Number
Published Date
Version Number
Reason For Update
2042955/3
2/8/17
V571701
Include MY2016-2017
applicability.
2042955/1
1/22/16
V571601
Original publication.
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© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Door Lock Worksheet
The completed document must be filed with the repair order and a copy sent with the warranty part if returned to VWGoA
VEHICLE INFORMATION
Model
VIN
Service
Representative
Customer Concern
Section 1
Model Year
Important:
In some cases it is possible to
choose more than one option.
Applicable
Not
applicable
The outer door handle does not open the door
The door is not able to be closed
AFTER the vehicle was opened from the OUTSIDE
The door is not able to be closed
AFTER the vehicle was opened from the INSIDE
The door doesn't lock or unlock with the key remote or with the key in the driver's door lock cylinder
Door AJAR indicator on/ interior lights stay on with all doors closed
Failure description
CUSTOMER
No locking confirmation when the vehicle is locked with the remote
Door locks keep actuating while driving.
Other failure(s) described by the customer.
1
Front Left Door
Front Right Door
Afftected door
Rear Left Door
Rear Right Door
Ambient Temperature when failure occur (in °C/°F). If temperature is unknow provide one of the following descriptions:
Text Field
Extremely Cold / Cold / Warm / Hot / Extremely Hot
Climate, weather
Rain
or other
conditions at the
Snowfall
time of the failure
Cold (no precipitation)
Hot (vehicle parked in direct sunlight )
After the vehicle was washed or went through the carwash
Handover to Technician with Repair Order
No
information
available
Service
Technician
Sections 2 - 5
Workshop Findings
The function test must be carried out under the same conditions when the customer complaint is present
(May require testing outside the workshop or at temperatures under 0°C / 32°F).
The outer door handle does not open the door
2
Outside door handle
The door handle cannot be pulled / no movement of the door handle possible
The door handle can be pulled, but with a lot of effort/force (hard to open).
a) Door handle returns to the start position
b) Door handle does not return completely to the start position /
remains in the open position
The door handle can be pulled to the fully open / end
position.
c) Reduced operating force
* reference operating force from a door that operate normally
(in the case that all four doors are affected another vehicles door
must be used as a reference)
Door does not close after the vehicle was opened from the OUTSIDE
Door can not be opened from the inside door handle
ONLY applicable for rear doors:
In the case that the door does not open from the inside, was the "child protection lock" activated?
3
Inside door handle
Door handle can not be pulled / no movement of the door handle is possible
The door handle can be pulled, but with a lot of effort/force.
The operating force remains the same afer the second attempt
* referenc operating force from a door that operate normally
(in the case that all four doors are affected another vehicles door
must be used as a reference)
The door handle can be pulled to the fully open / end
position.
the operating force is reduced after the second attempt
* referenc operating force from a door that operate normally
(in the case that all four doors are affected another vehicles door
must be used as a reference)
Door does not close after the vehicle was opened from the INSIDE
4
Door
handle
outside
After successfully opening the door using the inner door handle, the door CANNOT be opened using the outer door handle.
AJAR indicator shows the door is open in the instrument cluster?
Open the door and manually close the rotary latch.
5
Check the
rotary latch
The switch cam (white or black) is visible in the upper area when the
rotary latch is in the closed position (See photos). The switch cam should
follow the rotarty latch function.
Did the switch cam follow the rotary latch? Applicable or Not Applicable?
Important for the completion of the check:
Before the door is closed, the rotary latch must be released by using the outer or inner door handle. Otherwise it will be
damaged!!!
Applicable
Not
Applicable
Occurs
Intermittentl
y
Service
Technician
Repair
Sections 6 - 7
Applicable
Not
Applicable
Other
Customer complaint could not be duplicated inside the workshop (After the vehicle is brought to the ambient temperature
of the workshop)
Meaning the complaint only occurs outside when it is cold/hot, not when the vehicle is brought into the warm workshop.
6
BEFORE
Repair
If other is selected, please explain:
Was the plastic cover/cap (5K0 837 349 B/ 350 B) installed on the door lock.
Installed, ok
7
AFTER
Repair
Position of the cover/cap?
Installed, not ok (poor fitment_loose_etc.)
Please take picture and submit with the worksheet
Bowden cable
(inner and outer)
Defective/visible damage present.
If visible damage present, take picture(s) and submit with worksheet.
If a Volkswagen Technical Assistance (VTA) case was created for the repair, attach a copy of the completed document to the VTA ticket.