L-TT-0221-17

Tech Tip L-TT-0221-17
March 30, 2017
Subject
Market
USA
Diagnosis of Bluetooth® Connectivity Complaints
Service Category
Section
Audio/Visual/Telematics
Cellular Communication
Applicability
2010 - 2018 Models
APPLICABLE VEHICLES
2015-2018
2015-2018
2012
2018
2018
2016-2017
2015-2017
2007-2011, 20132018
2013-2018
2007-2018
2010-2018
2010-2018
2007-2011, 20132018
2006-2018
2016-2017
2008-2014
2008-2011, 20132018
RC F
NX300H
LFA
GS300
LC500H
GS200T
NX200T
GS450H
2015-2018
2010-2015
2008-2016
2018
2006-2015
2016-2018
2008-2011
2010-2012
RC350
IS250C
LS600H
LC500
IS250
IS300
GS460
HS250H
ES300H
ES350
GX460
RX450H
GS350
2016-2018
2007-2017
2016-2018
2018
2011-2018
GS F
LS460
RC300
NX300
CT200H
IS350
IS200T
IS F
LX570
2010-2018
2010-2015
2016-2017
RX350
IS350C
RC200T
CONDITION
Some customers may encounter Bluetooth® connectivity concerns such as:
 Difficulty to pair the phone.
 Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle.
 Various Bluetooth® Audio functions are no longer functioning with customer’s phone such as
ability to change the track using the steering wheel controls.
These concerns can be caused by changes made on the customer’s phone. Make sure to inquire with
the customer if the connectivity concerns occurred after receiving an operating system update on their
phone or if they have restored their phone data/settings recently.
RECOMMENDATIONS


Check for Tech Tips and TSBs which may address certain Bluetooth® concerns with the vehicle’s
multimedia system.
Confirm known good phone in customer’s vehicle. If known good phone experiences the same
Expires on
Ver. 2.8 01/01/2017 L
03/30/2018
© 2017, Lexus, a Division of Toyota Motor Sales, USA
Page 1 of 3
Tech Tip L-TT-0221-17
March 30, 2017
Subject
Market
Diagnosis of Bluetooth® Connectivity Complaints
USA
Applicability
2010 - 2018 Models
RECOMMENDATIONS
condition, the vehicle system should be diagnosed using the vehicle’s repair manual.




If known good phone does not experience the condition in the customer’s vehicle, no repair
should be attempted to the vehicle. The following steps can be performed to resolve the most
common phone side issues.
o Confirm if phone has been tested for phone compatibility by going to TIS homepage and
Clicking on Toyota Bluetooth® Compatibility Information link under Service Resources. If the
phone did not pass compatibility testing for the customer’s concern please explain the
phone’s limitation to the customer.
o Disable and re-enable Bluetooth® on the phone.
o Perform “Delete all personal data” on navigation/display audio equipped vehicles.
o Delete all Bluetooth® paired devices on the customer’s phone.
o Soft reset customer’s phone or pull the battery out of the phone.
If the condition continues to occur only with the customer’s phone then the next steps are
recommended before handset replacement. The customer should do this themselves as this
will cause their customizations/network connections to be lost.
o For iOS 7.0 and later, the customer can go to Settings, General, Reset, Choose “Reset all
Settings”
o For most Android devices running 6.0 and later the customer can go to go to Settings, scroll
right over to the Personal tab, choose Backup and reset, then “Reset network settings”. For
older devices which do not have this option you will have to skip this step.
o For Samsung phones running OS 7.0, go to Settings, General Management, Reset, then go
to “Reset network settings”.
If the condition continues to occur only with the customer’s phone then the only step left before
handset replacement is full system reset. The customer should do this themselves as it will
cause data full loss on both Android and Apple devices. Customer should first backup
their phone and data before proceeding.
o For iOS 8.0 and later, the customer can go to Settings, General, Reset, Choose “Erase all
Content and Settings”
o For most Android devices running 6.0 the settings screen is divided into Tabs. The customer
can go to Settings, scroll right over to the Personal tab, choose Backup and reset, then
“Factory data reset”.
o For Samsung phones running OS 7.0, go to Settings, General Management, Reset, then
“Factory data reset”.
Customer should first try Bluetooth® operation before restoring their phone. If Bluetooth® issues
are resolved then some software setting or program was causing the concern. If condition is not
resolved then the customer should contact the phone carrier or phone manufacturer for support.
LINK REFERENCES
Expires on
Ver. 2.8 01/01/2017 L
03/30/2018
© 2017, Lexus, a Division of Toyota Motor Sales, USA
Page 2 of 3
Tech Tip L-TT-0221-17
March 30, 2017
Subject
Market
Diagnosis of Bluetooth® Connectivity Complaints
USA
Applicability
2010 - 2018 Models
This Tech Tip does not contain any link references
Expires on
Ver. 2.8 01/01/2017 L
03/30/2018
© 2017, Lexus, a Division of Toyota Motor Sales, USA
Page 3 of 3