PI0938

Bulletin No.: PI0938
Date: Mar-2013
Subject:
Powertrain and Various Electrical/Electronic Control Issues
Models:
2007-2014 GM Passenger Cars and Light Duty Trucks
Condition/Concern
The following two labor codes is for claiming “Labor Only” when addressing Powertrain and Various Electrical/Electronic control issues.
N9999 — Electrical Controls — Labor Only (Comment Required — Describing Corrective Action)
J9999 — Powertrain Controls — Labor Only (Comment Required — Describing Corrective Action)
These labor codes should be used in instances where a repair procedure is performed to a module that has encountered a software “anomaly” in which the
corrective action is to “reset” the module by disconnecting battery power to the module or fuse.
Recommendation/Instructions
When submitting N9999 or J9999, a full detail comment describing the corrective action that was performed is required in the comment portion of the claim.
Claims that do not include an appropriate comment will be subject to audit and subsequent debit.
If the root cause was not verified and the only corrective actions taken were to remove the battery power or fuses, DO NOT submit this under a warranty claim
for the specific module or fuse.
These labor codes may not be used in conjunction with another labor code for the same customer concern.
Warranty Information
For vehicles repaired under warranty, use:
Labor Operation
Description
Labor Time
N9999
Electrical Controls – Labor Only
0.2 hr
J9999
Powertrain Controls – Labor Only
0.2 hr
Keywords: Infotainment, Lock Up, Inoperative, Blank, Radio, Screen, CUE
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may
occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools,
safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that
your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.
WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION
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