14-00-89-003

File in Section:
Bulletin No.:
Service Bulletin
Date:
00 - General Information
14-00-89-003
July, 2014
WARRANTY ADMINISTRATION
Subject:
Warranty Administration - Changes to Service Policy and Procedures Section 1.6.2.11
– Technician Identification and Accounting of Labor Time (U.S. Only)
Models:
2015 and Prior GM Passenger Cars and Trucks
Attention: Dealers in Canada should refer to the GM Canada Service Policies and Procedures
Manual Section 1.6.2 (i).
The following changes to Service Policy and
Procedures are effective on July 1, 2014. This Warranty
Administration letter supersedes Section 1.6.2.11 until
release of the 2014 manual, expected to be in August.
The next edition will incorporate the changes listed
below.
Requirements for the accounting of labour time are
changing to address dealer concerns related to
complexity and shop efficiency when complying with
current policies. Dealers are allowed 45 days to
become compliant with these new procedures.
Technician Time Accounting
Current Requirement:
All customer pay, warranty, policy and internal job
card time must be accountable through the technician’s
time and payroll records. All technician payroll records
must reflect the actual time and date the vehicle was
serviced
New Requirement:
All warranty and policy repair time must be
documented on the technician’s time ticket for each job
card. This includes job card number and technician ID,
along with the actual date and start and stop time(s) of
repair(s) performed. Customer pay and internal repairs
no longer require time documentation.
The technician must document the actual date, start/
stop times, technician ID, job card number, by job card
line for the following circumstances:
1. Any additional customer concerns added to the job
card (“add-ons”) after initial job card write up.
(Reference Article 1.6.2.14, Additional Customer
Concerns for additional information)
2. Any other labor hours require a separate on/off
time stamp (Reference Article 1.6.2.13, Labor
Times for additional information). This policy is
unchanged.
3. Any additional diagnostic time (Reference Article
1.6.2.13 Labor Times for additional information).
This policy in unchanged..
Copyright 2014 General Motors LLC. All Rights Reserved.
Process to ensure compliance to new
requirements:
• Job Card must be dispatched to technician prior to
any time being punched by technician.
• Technician will then punch on their time ticket at
the beginning of the actual repair for each
warranty/policy job card.
• Technician punches off time ticket at the end of
the repair completion or break during repair.
• Should an additional warranty or policy customer
concern be added to the job card, technician will
clock on, and off that repair line.
• This process continues for each warranty/policy
repair throughout the day.
• Follow existing procedures for other labor hours
and additional diagnostic time requests.
Multiple Vehicle Repairs
When multiple vehicles require reprogramming, service
update bulletins, and field actions involving inspections
only, the technician is not required to punch on/off time
tickets by job card line.
The requirements for technicians to punch on/off time
tickets will be waived as long as the following criteria
are met:
– The field action is for reprogramming and
inspection only.
– A list of affected VINs must be printed from open
recall report located in GlobalConnect showing the
units that are involved in the same recall or bulletin.
Complete the necessary inspection/repair(s) as
directed by the applicable bulletin.
– A job card must be created for each VIN. Attach the
open recall VIN list to each job cards and retain the
records for a minimum of 24 months from job card
completion date (per Article 1.6.3).
– Repairing technician must be identified on each job
card involved.
In addition to this change, added operations for recalls
are now exempt from the Service Management
authorization requirement. The customer must always
be notified of the need for, and approve of, all added on
repairs including recalls.
Page 2
July, 2014
Technicians are not to be clocked onto multiple repair
lines at the same time when performing warranty or
policy repairs other than the situations described
above.
Brand Maintenance Programs
Technicians who exclusively perform oil changes/tire
rotations and MPI services are not required to punch
on/off tickets by job card line. The technician must be
identified on the repair. If a technician who performs
Bulletin No.: 14-00-89-003
these services also performs a warranty or policy repair
they must clock on and off by job card line for that
repair as a regular technician would.
Multiple/Lateral Technicians
When multiple technicians are working on the same
vehicle, all warranty and policy repair time must be
noted on each technicians time ticket by job card line.
This includes the job card number and technician ID,
along with the actual date and start and stop time(s) of
repair(s) performed.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
WE SUPPORT VOLUNTARY
TECHNICIAN
CERTIFICATION