SSM 47379

SSM
47379
Various 2016-2018 vehicles with SYNC 3 may experience a touch screen that does not respond to
any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version,
verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to
the latest software level. After the software is updated make sure you shut the vehicle off, open the
door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a
later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00.
For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service
Labor Times Standards (SLTS) manual.