652513

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SI B65 25 13
Audio, Navigation, Monitors, Alarms, SRS
January 2014
Technical Service
SUBJECT
ConnectedDrive/BMW ASSIST Features Are Inoperative
MODEL
E60 from 09/08
E61 from 09/08
E63 from 09/08
E64 from 09/08
E70 from 10/08
E71 from 04/08
E72
E82 from 09/08
E84
E88 from 09/08
E89
E90 from 09/08
E91 from 09/08
E92 from 09/08
E93 from 09/08
F01
F02
F02H
F04H
F06
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F07
F10
F10H
F12
F13
F15
F22
F25
F30
F30H
F31
F32
F33
F34
With ConnectedDrive/BMW ASSIST
SITUATION
ConnectedDrive features are partially or completely inoperative.

No traffic information (RTTI / ARTTI)

BMW ASSIST “My Info” service doesn’t work.
CAUSE
The Electronic Subscriber Agreement (ESA) is inactive.

No active contract for ConnectedDrive features
Offboard Availability (Backend) system issues

The external network was/is inoperative.

No data is sent to the vehicle.
PROCEDURE
IMPORTANT: Before bringing the vehicle into the workshop and performing any repair
attempts related to ConnectedDrive/BMW ASSIST complaint, log on to the “ConnectedDrive
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Service Cockpit” online tool and select:
“Vehicle Information” to check which services have been activated for the customer’s vehicle.

Shows if an active Electronic Subscriber Agreement exists for this vehicle (customer
information including email address).
“Offboard Availability” to check the general availability of ConnectedDrive/BMW ASSIST
services, irrespective of a specific vehicle.

Shows third party system outages (e.g., over the air RTTI/ARTTI traffic information).
The “ConnectedDrive Service Cockpit” online tool can be accessed through DCSnet. It is located
on the Aftersales Assistance Portal (ASAP). Refer to Attachment A.
For additional information on the usage of the “ConnectedDrive Service Cockpit” online tool,
refer to Attachment B.
If the “ConnectedDrive Service Cockpit” online tool doesn’t lead to the root cause, diagnose the
vehicle using ISTA (Integrated Service Technical Application) and work through any related faults.
WARRANTY INFORMATION
Not applicable.
ATTACHMENTS
View PDF attachment B652513_Attachment_A.
View PDF attachment B652513_Attachment_B.
[ Copyright ©2014 BMW of North America, Inc. ]
https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/159... 2/5/2014