A921916 2038151

Technical Service Bulletin
92 Washer solvent level warning on
92 19 16 2038151/8 January 23, 2019. Supersedes Technical Service Bulletin Group 92 number 18-15 dated
August 6, 2018 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
2012 - 2020
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
8
-
Revised header (Added new models and model years)
Revised Warranty (Corrected Q5 SRTs and added models)
7
08/06/2018
Revised header (Added model years)
Revised Warranty (Corrected TT SRTs)
6
12/06/2016
Revised Warranty (Corrected Q7 SRTs)
The washer solvent level warning is on in the driver information system (DIS), but the washer solvent level is
correct. There is no functional restriction in the windshield washer system.
Technical Background
The sensitivity of the washer solvent level sensor (G33) can be affected by the type, concentration, and the
presence of additives in the washer solvent currently in the tank. The operation of the level sensor relies on the
composition of the solvent to provide an accurate message on the solvent level. Incorrect concentration and the
presence of additives can contaminate the sensor and reduce its sensitivity.
Production Solution
Not applicable.
Page 1 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
Service
If the washer solvent reservoir is full and the low solvent warning is on, proceed as follows:
1.
Empty the reservoir and for all vehicles except A3 Sedan
and A3 Cabriolet, remove the level sensor. Clean the
sensor probes using all-purpose cleaner D 009 401 04
(Figure 1), then reinstall the level sensor.
Figure 1. D 009 401 04 all-purpose cleaner.
Page 2 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
2.
For Audi A3 Sedan and A3 Cabriolet where the washer
solvent level sensor is not removable the sensor probes can
be cleaned by removing the reservoir, removing the filler
neck from the reservoir and gaining access to the sensor
probes (Figure 2).
Figure 2. Windshield washer level sensor
probes as viewed through the tank opening.
Page 3 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
3.
Saturate the tip of a cleaning brush with a rigid stem and
long enough to reach the probes (approximately 10”) with
all-purpose cleaner D 009 401 04. A humming bird feeder
cleaning brush is shown in the illustration but any suitable
cleaning brush with a tip constructed of the appropriate
material will function well for this purpose (Figure 3).
Figure 3. Applying all-purpose cleaner
D 009 401 04 to the tip of a humming bird
feeder cleaning brush.
Page 4 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
4.
Thoroughly clean the sensor probes (Figure 4).
Figure 4. Cleaning the sensor probes.
5.
Refill the reservoir with the correct type and concentration
of solvent. Windshield cleaner concentrate with anti-freeze
G 052 164 M2 works best (Figure 5). This solvent can be
adjusted for freeze protection to -70° C (-94° F), prevents
washer jet contamination particularly on the “fan” type of
washer jet, and is highly effective in removing residues and
insects from the windshield.
Figure 5. G 052 164 M2 windshield cleaner
concentrate with anti-freeze.
Note:
Dealers in states such as California which have a restriction on windshield washer solvent VOC content can use
Audi Windshield Washer Fluid – 35% pre-mix – (55 gallon) available from the Audi Top Service Supplies &
Page 5 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
Touch-Up Paint eStore as an alternative. This solvent contains no water repellants and has freeze protection to 22° F.
6.
The concentration and freeze point can be checked using
the T10007A refractometer (Figure 6).
Figure 6. T10007A refractometer.
7.
Put a drop of washer fluid with the pipette on the glass of
the refractometer. When viewing the refractometer, a lightdark border can be clearly recognized. Using the scale to
the right (Figure 7), adjust the concentration of the solvent
to accommodate the current weather conditions.
Figure 7. Scale in the view of the T10007A
refractometer.
8.
Concentration guidelines:
Freeze protection
Windshield cleaner concentrate with
anti-freeze G 052 164 M2
Water
-16 °C (3° F)
1 part
3 parts
-30 °C (-22° F)
1 part
2 parts
-40 °C (-40° F)
1 part
1.5 parts
-70 °C (-94° F)
1 part
0 parts
Page 6 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
Note:
It is not necessary to replace the windshield washer solvent level sensor when the cause of failure is
contaminated sensor probes or incorrect washer solvent solution. Warranty claims for replacement of washer
solvent level sensors that are found to not be faulty will not be reimbursed.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational only.
Service Number:
9258
Damage Code:
0040
Labor Operations:
Q7 (up to and including MY 2015):
Lower Windshield washer reservoir
remove + reinstall
9260 1900
See SRT
Fluid level sensor remove + reinstall 9258 1950
See SRT
Clean fluid level sensor and adjust
solvent concentration
9258 9999
10 TU
8522 1900
See SRT
Fluid level sensor remove + reinstall 9258 1950
See SRT
Clean fluid level sensor and adjust
solvent concentration
9258 9999
10 TU
6616 1900
See SRT
Fluid level sensor remove + reinstall 9258 1950
See SRT
Clean fluid level sensor and adjust
solvent concentration
10 TU
Q7 (From MY 2016 on):
Cover (plenum) remove + reinstall
Q3:
Front wheel housing liner remove +
reinstall
9258 9999
Page 7 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
S3:
Noise dampening pan remove +
reinstall
1082 1900
See SRT
Fluid level sensor remove + reinstall 9258 1950
See SRT
Clean fluid level sensor and adjust
solvent concentration
10 TU
9258 9999
A3 Sedan, A3 e-tron, and A3 Cabriolet:
Front wheel housing liner remove +
reinstall
6616 1900
See SRT
Windshield washer reservoir remove 9260 1950
+ reinstall
See SRT
Clean fluid level sensor and adjust
solvent concentration
9258 9999
10 TU
6616 1900
See SRT
TT:
Front wheel housing liner remove +
reinstall
Windshield washer reservoir remove 9260 1950
and reinstall
See SRT (2012 – 2015)
Fluid level sensor remove + reinstall, 9258 9999
clean fluid level sensor and adjust
solvent concentration
20 TU
See SRT (2016 – 2019)
R8 (up to and including MY 2015):
Plenum cover remove + reinstall
8522 1900
See SRT
Fluid level sensor remove + reinstall 9258 1950
See SRT
Clean fluid level sensor and adjust
solvent concentration
9258 9999
10 TU
8522 1900
See SRT
Fluid level sensor remove + reinstall 9258 1950
See SRT
R8 (From MY 2017 on):
Plenum cover remove + reinstall
Page 8 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
Clean fluid level sensor and adjust
solvent concentration
9258 9999
10 TU
A4 (up to and including MY 2016), A4 avant (up to and including MY 2016), allroad
(up to and including MY 2016), A5, A5 Cabriolet, A6, A7, A8 (up to and including
MY 2018) and Q5 (Model 8R, up to and including MY 2017):
Fluid level sensor remove + reinstall 9258 1900
See SRT
Clean fluid level sensor and adjust
solvent concentration
10 TU
9258 9999
A4 (MY 2017 on), A4 avant (MY 2017 on), A4 allroad (MY 2017 on), and Q5 (Model
FY, MY 2018 on):
Front wheel housing liner remove
and reinstall
6616 1900
See SRT
Fluid level sensor remove + reinstall 9258 1950
See SRT
Clean fluid level sensor and adjust
solvent concentration
9258 9999
10 TU
6616 1900
See SRT
Fluid level sensor remove + reinstall 9258 1950
See SRT
Clean fluid level sensor and adjust
solvent concentration
10 TU
A6 and A8 (MY 2019 on):
Front wheel housing liner remove
and reinstall
9258 9999
Q8 (MY 2019 on):
Diagnostic Time:
Cowl panel trim remove and reinstall 66 44 19 00
See SRT
Fluid level sensor remove + reinstall 9258 1950
See SRT
Clean fluid level sensor and adjust
solvent concentration
9258 9999
10 TU
GFF
No allowance
0 TU
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
Page 9 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
Claim Comment:
As per TSB #2038151/8
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
T10007A
Refractometer
01
G052164M2
Windshield cleaner concentrate with anti-freeze
01
Page 10 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
Item # 121133 /
Customer Item #
WWFDRUM
Washer solvent alternative for states with VOC restrictions
Shop Supplies
D00940104
All-purpose cleaner
0.1
See ETKA
Fasteners, Bolts, Nuts and Screws as needed per the Repair Manual
See
ETKA/ELSA
(Available from the
Audi Top Service
Supplies & TouchUp Paint eStore)
Additional Information
All parts and service references provided in this TSB (2038151) are subject to change and/or removal.
©2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Page 11 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 12 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.