TJ28941-4-0-2019

VOLVO CAR
SERVICE AND PARTS BUSINESS
Technical Journal
TITLE:
Document to be used when sensitive information is required from
Volvo Car Corp.
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 28941.4.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2019-02-07
2019-02-12
FUNC DESC:
FUNC GROUP:
Miscellaneous, special
functions
9000
Page 1 of 5
“Right first time in Time”
Attachment
File Name
Customer Agreement_EN.docx
REQUEST FOR ISSUANCE OF INFORMATION FROM
VOLVO CAR CORPORATION 1.doc
File Size
0.0674 MB
0.0297 MB
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
Gear
1XX
2XX
3XX
4XX
5XX
6XX
7XX
8XX
9XX
Steer
Model Year
0-9999
0-9999
0-9999
0-9999
0-9999
0-9999
0-9999
0-9999
0-9999
Plant
Chassis range
0000000-0999999
0000000-9999999
0000000-9999999
0000000-9999999
0000000-9999999
0000000-9999999
0000000-9999999
0000000-9999999
0000000-9999999
Struc Week
Range
192701-999952
192701-999952
192701-999952
192701-999952
192701-999952
192701-999952
192701-999952
192701-999952
192701-999952
CSC Customer Symptom Codes
Code
3L
Description
Technician information/Repair information/Not for warranty use
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2019 VOLVO CAR USA, LLC
Technical Journal 28941.4.0
VST Operation Number
DTC Diagnostic Trouble Codes
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
Text
DESCRIPTION:
When sensitive information, like vehicle speed, brake usage, etc. (customer behaviour information) of
a vehicle is required from Volvo Car Corporation from customers / external sources, either of these two
documents should be filled in and attached to the affected Vehicle Report.
(External sources: Authority, Insurance companies, Rental companies, Customers, etc)
REQUEST FOR ISSUANCE OF INFORMATION FROM VOLVO CAR CORPORATION
To be used when a request from an authority is made, together with an attached copy of the court order,
translated into English.
*Customer Agreement
To be used when a request from a non authority is made, like customer, insurance company, rental
company, etc.
We then need a customer agreement, to be allowed to give out customer related information.
This document is also to be used if Volvo Car Corporation is accused, by a customer, of having an
alleged defect vehicle and personal data has to be read out of the vehicle.
*Updated Customer Agreement, with all VIDA languages.
SERVICE:
n/a
VEHICLE REPORT:
n/a
To view TJ attachment continue to next page. This TJ has two attachments.
Page 2 of 5
2019-02-12
Technical Journal 28941.4.0
Information notice - Incident handling
Controller
Volvo Car Corporation a Swedish legal entity with company registration number
556074-3089 with address Assar Gabrielssons Väg, SE-405 31, Gothenburg, Sweden hereinafter
referred to as “VCC”, “we”, “our” and “us”, will as controller process your personal data as described
below.
Purpose and legal basis for processing
In order to fully investigate the reported issue with your vehicle we need to extract and use the
following data from your vehicle together with some basic customer data such as name and contact
details:
•
data recorded by the Event Data Recorder(s) and other systems relating to vehicle safety system
(speed, GPS positions, steering angle, break power, deployment and use of safety systems etc.);
•
pictures captured from on-board cameras as part of an incident;
•
data regarding the surroundings (temperature, slippery road) captured by other car sensors;
•
diagnostic data from the vehicle’s Electronic Control Units and associated signals; and
•
vehicle status (mileage, fuel consumption, odometer and other data shown in the dashboard).
Certain of the above data will relate to a specific vehicle and will therefore constitute personal data.
The data will be used to identify potential problems with the vehicle, managing a potential warranty
case and potential product safety issues. If the data cannot be collected, VCC will not be able to
investigate your claim.
VCC will not use the data to profile you (or any driver of the vehicle), not make any automated
decisions based on the data from you or your vehicle.
The legal basis for the processing of your personal data as described above is your consent which you
provide by requesting us to conduct a full investigation.
Disclosure, Recipients and Transfer of your personal data
The data collected from the vehicle will be transferred and processed by suppliers to VCC as well as
the local Volvo Car company in your country of residence. Such suppliers and companies may be
located outside of the European Economic Area and the transfer will then be made with the basis of
Standard Contractual Clauses adopted by the European Commission - safeguarding your personal
data.
VCC will not share your personal data with third parties unless it has your permission (this document
signed) or if it is legally obligated to do so.
Retention
The personal data will be kept for 10 years from collection date.
2019-02-12
Page 3 of 5
Technical Journal 28941.4.0
Your rights and contact information
You have the right to request a copy of the personal data that we store about you.
We want to make sure that your personal information is accurate and up to date.
Please do not hesitate to ask us to correct or remove information you think is
inaccurate. You also have the right to have your personal data deleted and to have
our processing of your personal data restricted in certain circumstances. In
addition, you have the right to object to our processing of your personal data as well as to receive your
personal data, which you have provided to us, in a structured, commonly used and machine-readable
format and to have these transmitted to another controller. If you are of the opinion that we are
processing your personal data in violation of privacy laws and regulations, please note that you have a
right to lodge a complaint with the supervisory authority. The supervisory authority in Sweden is
Datainspektionen:
Datainspektionen
Box 8114
SE 104 20 Stockholm
Sweden.
For requests in relation to above, please submit your request using the web form found at
https://www.volvocars.com/intl/footer/contact-us/subject-request
For contact details to VCC and VCC's Data Protection Officer as well as more information on your
rights in relation to the processing of your personal data please visit VCC’s Customer Privacy Policy
found at, http://support.volvocars.com/privacy
I have read and understood how my personal data will be processed as described in this Information
Notice.
_________________________________________________
Signature
Page 4 of 5
_________________
Date
2019-02-12
Technical Journal 28941.4.0
REQUEST FOR ISSUANCE OF INFORMATION FROM VOLVO CAR
CORPORATION.
Please attach this document, translated to English, to the Vehicle Report
Date of request;
……………………………………………………………………………
Authority:
……………………………………………………………………………
Contact person:
Phone.no:
…………………………………………………………………………....
.
Information on request:
(incl. closer identification)
……………………………………………………………………………
……………………………………………………………………………
……………………………………………………………………………
……………………………………………………………………………
……………………………………………………………………………
Basis for conducting
the information (support of law)
……………………………………………………………………………
……………………………………………………………………………
……………………………………………………………………………
……………………………………………………………………………
Concerned car (model):
……………………………………………………………………………
Concerned VIN-number:
……………………………………………………………………………
2019-02-12
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