TT 911704
Service Bulletin Details
Public Details for: TT 911704
Diagnostic tip to look for aftermarket phone software that can effect infotainment operation.
Models from 2017
Models from 2016
Models from 2015
Technical Tips Technical Tip Topic 91-17-04TT - MIB1 & MIB2 Infotainment System Exhibits Unusual Behavior with Approved Device Market area United States 444 Volkswagen of America, Inc. (6444) Brand Volkswagen Date June 30, 2017 Condition ATTENTION: THIS IS A TECH TIP, NOT A TECHNICAL BULLETIN. TECH TIPS ARE NOT ASSOCIATED WITH WARRANTY CLAIMING. MIB1 & MIB2 Infotainment System Exhibits Unusual Behavior with Approved Device Model(s) Year Eng. Code Trans. Code VIN Range From VIN Range To Golf, GTI, Golf Sportwagen, eGolf, Jetta, Passat, Tiguan, Beetle, Beetle Covertible 2015-2017 All All All All Technical Background There may be a customer concern that can arise where the infotainment system may exhibit unusual behavior when an otherwise approved device is connected via USB. Service Perform normal diagnosis for CarPlay connection issues as per Tech Tip 2045267 (91-16-13TT). If no concerns can be identified through Tech Tip 2045267 (91-16-13TT), check if the customer’s device is “Jailbroken”. “Jailbroken” means that software has been installed on the device that will allow for the installation of 3rd party apps that are not approved through Apple.These apps and the Jailbreak software can cause functionality and compatibility issues with the infotainment system. It can be difficult to identify a Jailbroken phone, but there are things to keep a look out for. First would be look for the following apps and note if they are installed on the device: “Cydia” “Icy”, “Installer” -continue- 1 Technical Tips These apps allow for the installation of the 3rd party apps. Also check for the default apps that are present on iOS. These can range from; the calculator, clock, the App store, Safari, ETC. These programs cannot be deleted and if they are missing from, the device may be Jailbroken. If the device is found to be Jailbroken, have the customer restore the device to stock and retest to determine if there are still issues present with the infotainment system. Additional Information Revision History Revision Number Released Date Reason For Update 2048279/1 6/30/17 Original publication. © 2017 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 2