SMB00-006C-2018-

VOLVO CAR
SERVICE AND PARTS BUSINESS
Service Manager Bulletin
TITLE:
Software Installation Policy
GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
00
006C
Customer Service
Canada
REFERENCE BULLETINS:
CPI 09-2018, TJ32688 and TJ31543
Service Personnel:
Read and initial
SERVICE
MANAGER
SERVICE
WRITER
ISSUE DATE:
STATUS DATE:
2018-03-20
2018-03-20
WARRANTY
ADMINISTRATOR
Page 1 of 2
“Right first time in Time”
The following Software Installation Policy is effective with repairs dated March 1, 2018 and later.
The guidelines outlined below supersede any previously released Policy. Repairs performed after
March 1, 2018 that do not follow the guidelines outlined will be rejected.
P5
SPA & CMA
PDS
Required within 5 days of
retail delivery
P3
Not claimable - included
as part of PDS payment
P2
N/A
Service 2.0
Total Upgrade
Service visit after retail delivery
with customer concern and under
Maintenance visit after retail delivery warranty
without a customer concern
Claimable when addressing a
Not Claimable
verified customer concern, after a
retail delivery, and software is a
reasonable repair.
PDS
To ensure the highest-quality experience to our customers, new vehicles must be delivered to the
customer with the latest PDS software. The installation of the software must be within five days of
the physical delivery to the customer. The PDS payment is subject to debit where it is found that the
software was not installed accordingly.
PDS software can be downloaded multiple times with the following constraints:
Maximum of 1 year from the assembly plant Factory complete date
And / or
Up to a maximum of 4 PDS downloads per vehicle
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2018 VOLVO CAR USA, LLC
Service Manager Bulletin 00-006C
Incremental PDS software downloads are available at no charge to the retailer, but there will no
additional compensation for labor time.
For additional information, including the reimbursement procedures, refer to SMB 17-2018.
Software 2.0
Service by Volvo is our promise to provide Volvo customers with a premium ownership experience
for the life of their vehicle. It is with these promises that we differentiate service at a Volvo retailer
from the competition and can communicate the value to our customers. Service by Volvo promises the
customer complimentary technical software updates to ensure that their Volvo is brought up to the latest
specifications.
Service 2.0 should be installed at a maintenance visit after a retail delivery without a customer concern.
The software is provided to the retailer at a cost of 0.01 cents. The cost of this software and the labor
associated should be provided to the customer free of charge. Note that if installation of Software 2.0
causes any issues with other components, this should be addressed via the spare part warranty process
(using the Service 2.0 part number).
Please refer to CPI 09-2018 for detailed information on the claim handling procedure.
Total Upgrade
A total upgrade should only be completed when there is a service visit after a retail delivery with a
customer concern and under warranty. Please refer to CPI 09-2018 for detailed information on the claim
handling procedure.
P5 Vehicles Only
A configuration test as outlined in TJ31543 is required if the Total Upgrade remains visible in VIDA
after the upgrade is performed.
P3 Vehicles Only
Any remaining software visible in VIDA after the PDS Upgrade does not need to be downloaded
unless specified in a Quality Bulletin or PDS Plus Action. Refer to TJ32688.
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2018-03-20