TT 91 18 15

Technical Tips
Topic
91-18-15TT - Apple Car-Play Initialization Failure
Market area
United States 444 Volkswagen of America, Inc. (6444)
Brand
Volkswagen
Date
November 16, 2018
Condition
ATTENTION:
THIS IS A TECH TIP, NOT A TECHNICAL BULLETIN.
TECH TIPS ARE NOT ASSOCIATED WITH WARRANTY CLAIMING.
Apple Car-Play Connection Initialization Failure
Model(s)
Year
Eng. Code
Trans. Code
VIN Range From
VIN Range To
All
2016-2019
All
All
All
All
Technical Background
Apple Car-Play will not initialize after connection is made.
Service
Beginning with iOS 11.4.1, customers attempting to use Car-Play may experience an initial failure of the feature to
initialize after plugging in their device. This condition will occur if the device has not been unlocked for one hour prior
to connecting to the vehicle. Simply unlocking the device will then permit normal operation.
However, it is possible to prevent this initial lockout from occurring by performing the following steps in the device:

Enter the Settings menu in the iOS device.

Select Touch ID & Passcode.

Enable (toggle on) the USB Accessories feature.
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Technical Tips
Additional Information
Revision History
Revision Number
Released Date
2052993/1
11/16/18
Reason For Update
Original publication.
© 2018 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on
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