V001904_2054866

Technical Service Bulletin
00-19-04 - Set-up SD Creator to Obtain Software Updates
Transaction No:
2054866/1
Release date:
7/17/2019
Condition
Applicable Vehicles
Model(s)
Year
Eng. Code
Trans. Code
VIN Range
From
VIN Range To
All
2016 – 2020
All
All
All
All
Revision Table
Instance Number
Published Date
Version Number
2054866/1
7/17/19
00-19-04
Reason For Update
Original publication.
The purpose of this bulletin is to explain how to set up and use the SD Creator program.
Technical Background
Volkswagen has made software updates for infotainment systems (MIB2) and digital cockpit instrument
clusters (FPK) available for direct download via the SD Creator program.
Production Solution
Not applicable.
Service
Note:
1. The SD Creator is only permitted to be used to create a software update SD card according to a
Technical Bulletin or Campaign, or upon specific direction from the Volkswagen Technician’s Helpline or a
QTM.
2. Making copies of an SD card prepared with the SD Creator is not permitted! If several copies are
desired, use the SD Creator again to produce them. The SD Creator checks whether the SD card is
suitable to be used. Software updates with a copied SD card can damage the device (for example, if the
software update is interrupted). Devices damaged by an interrupted software update cannot be claimed
under warranty.
1. General Prerequisites:
 ODIS Service with VAS tester
 A valid MirrorServer Certificate installed on a VAS tester with the ODIS Service
 Part number of the software update
 If using a VAS 6150A, a commercially available USB-to-SD card adapter will be needed.
Page 1 of 7
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
00-19-04 - Set-up SD Creator to Obtain Software Updates
Transaction No:
2054866/1
Release date:
7/17/2019
Note:
If using VAS 6150A with a USB-to-SD card reader, remove any other USB-connected memory sticks or
flash drives before using the SD Creator to avoid data loss if the wrong drive letter is selected.
2. Selecting the appropriate SD Card:
Refer to the technical bulletin which suggests the software update to obtain the appropriate file size.
Note:
Make sure to backup any important data which is already installed on the SD card before starting the
download process! When the download process is started, the SD Creator program will format and wipe
all data from the SD card!
Shown is an example of a suitable commercially
available SD card that is compatible with the SD
creator.
Please note the following:
 Do Not use a micro SD in a full size SD adaptor
(us only a full-size SD card.
 SDHC standard.
 Speed class 10.
 Adequate memory capacity for SD card update
being created.
 Unlocked write-protect switch.
3. Installing the SD Creator program (IT Administrator help may be required):
1) Using a VAS tester with ODIS Service, open a
web browser (i.e. Internet Explorer) and navigate to
https://mirrorserver2.vwhub.com/dav/BTAC/TradeRetail/Tools/SD-Creator/.
2) The installation instructions and user manual are
located in the same directory and labeled as
“User_manual_SD_Creator_V1.3_EN.pdf.
3) The instruction should be downloaded and saved
on the ODIS tester for future reference.
4) If prompted by the Wndows operating system for
a security certificate, select the MirrorServer
certificate for the machine.
Page 2 of 7
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
00-19-04 - Set-up SD Creator to Obtain Software Updates
Transaction No:
2054866/1
Release date:
7/17/2019
5) Within this folder is the “SD Creator” installation
file labeled “setup_V1.1.7.7.exe” (1). Click on the
file, and then click “Save” (2) to save the install file
to the desktop or other location on the ODIS tester.
If this file cannot be downloaded, please contact the
dealership IT administrator.
6) After the installation file has successfully
downloaded, install the program onto the VAS tester
with ODIS Service by double clicking the file labeled
“setup_V1.1.7.7.exe” to run the installation
program. If I.T. policies restrict the installation of
programs on the VAS tester with ODIS Service ask
the I.T. administrator to perform the install.
7) After double-clicking the installation file
“setup_V1.1.7.7.exe” the program installation
begins.
8) At this screen, click “Next” to proceed with the
installation.
Page 3 of 7
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
00-19-04 - Set-up SD Creator to Obtain Software Updates
Transaction No:
2054866/1
Release date:
7/17/2019
9) At this screen, click “Install” to proceed with
the installation.
10) When complete, click “Finish” the
installation window will close.
11) After the program has installed
successfully, the icon titled “SD Creator” will
appear on the desktop.
Page 4 of 7
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
00-19-04 - Set-up SD Creator to Obtain Software Updates
Transaction No:
2054866/1
Release date:
7/17/2019
4. Initial steps for setup of the SD Creator program:
1) Once the program is installed it will place an icon
labeled “SD Creator” on the desktop. Start the
application by double clicking the icon.
2) Insert an SD card into the tester or card
reader/writer and select the drive letter
corresponding to the SD card (Item 1).
3) Enter the support email address,
“[email protected]” (Item 2).
4) Select the MirrorServer certificate by selecting
“Select certificate…” (Item 3).
5) Enter the MirrorServer address (Item 4) by using
“https://mirrorserver2.vwhub.com” (without
quotes). Once set, the user can later verify this
setting in the server section listed under the
“settings” tab.
6) After entering the MirrorServer address a drop
down menu will appear – select brand
“Volkswagen.”
Uncheck the box for “Show this dialog on every
launch” (Item 5) and select “Next”.
Support requests by e-mail:
 When the “Support” button is pressed, an email
will automatically be generated along with any
error logs (also automatically attached). In the
email, type a brief description of the error
experienced and then send the email. The email
will be sent to the Volkwagen ODIS support
team.
Page 5 of 7
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
00-19-04 - Set-up SD Creator to Obtain Software Updates
Transaction No:
2054866/1
Release date:
7/17/2019
5. Using the SD Creator to download the software update files:
1) The unique SD card part number from a
software update Technical Bulletin must be
entered.
2) Enter this part number into the “Part number”
field (with no spaces or dashes).
3) Click “Search” button.
4) The program will automatically find the
software files on the MirrorServer, if entered
correctly.
5) Click on “Play/Start” button.
Note:
If the “Play/Start” button is not active, check the
“path” field for the matching drive letter where
the SD card is inserted.
Tip:
The SD card should always be prepared using the SD Creator in advance, prior to starting the software
update in a vehicle.
6. SD Creator download process:
1) The program will first check the speed of the SD
card and then will format the SD Card.
Page 6 of 7
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
00-19-04 - Set-up SD Creator to Obtain Software Updates
Transaction No:
2054866/1
Release date:
7/17/2019
2) Next the program will start the download of
software files from the MirrorServer and save them
on the local hard drive. If the internet connection is
interrupted during the download, then any of the
files can become corrupted. If this happens the
entire process will need to be started over,
beginning with the part number entry – Step 5.
3) The SD Creator will attempt to eject the SD card.
Sometimes this fails. If this happens, manually eject
the card from the ODIS machine, using the
Windows function to “Safely Remove” media.
4) From this point the SD card is ready to use to
perform a software update.
Warranty
Information only.
Required Parts and Tools
No Special Parts required.
Tool Description
Tool No:
VAS Diagnostic Tool
VAS 6150/X & VAS 6160/X with
ODIS Service with current online updates
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or
removal. Always check with your Parts Dept. and Repair Manuals for the latest information.
Page 7 of 7
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.