19-010WI
Service Bulletin Details
Public Details for: 19-010WI
Warranty information letter updated to communicate warranty system updates.
- 2020 - 2019 - 2018 - 2017 - 2016 - 2015 -
Models from 2020
2020 FCCC XCM |
2020 FREIGHTLINER 108SD |
2020 FREIGHTLINER BUSINESS CLASS M2 |
2020 FREIGHTLINER CASCADIA |
2020 THOMAS BUILT BUSES MINOTOUR |
2020 THOMAS BUILT BUSES SAF-T-LINER C2 |
Models from 2019
Models from 2018
Models from 2017
Models from 2016
Models from 2015
Daimler Trucks North America For questions, comments, or to submit an inquiry, go to: DTNAConnect > My Applications > WSC WARRANTY DEPARTMENT 6121 N Cutter Circle, Suite A Portland, Oregon 97217-4090 Please distribute to: Dealer Principal, Warranty Manager, Service Manager, Parts Manager, Sales Manager Freightliner Dealers Direct Warranty Customers Sales Terms (DTR) Western Star Dealers Export Used Product (DTR) FCCC Dealers DDC Distributors Travel Centers of America/Petro:Lube Thomas Built Bus Dealers WARRANTY INFORMATION LETTER No. Release Effective WI19-010 08/12/2019 08/12/2019 Subject OWL Enhancements Recent OWL Build In the continuing effort to improve the user experience and improve efficiency, DTNA is pleased to announce several enhancements that deployed recently. The updates impact a variety of system functions including product and coverage validations, claiming bulk parts, Standard Repair Time (SRT) entry, Detroit parts return labels, product type fields, and suspended campaigns. Individual enhancements are described in greater detail below. Update 1: Validation Process Validation has been improved in several ways: Recall Campaign and Field Service Campaign type claims created via the Create Draft Claim button on the Coverage Info screen o OWL now assigns the appropriate product (e.g., a Detroit transmission with a recall) to the claim even if different criteria (e.g., the vehicle serial number) was entered for the coverage information search Major component parts (MCPs) on Supplemental claims o OWL verified MCPs when the original claim was created. Validation was refined so the red edits about needing MCP information (e.g., new model number, serial number, etc.) should not display. Road Call and Towing expense types on the Other Charges tab o For Detroit powertrain component claims, OWL now cross-references component code with claim type (e.g., Warranty, Extended Coverage, etc.). If coverage cannot be authenticated, OWL returns a red error message, “Expense type not valid for this coverage.” Parts only coverage o When OWL authenticates coverage, if a primary failed part (PFP) is not eligible for labor reimbursement, a blue error message, “Labor will not be paid for this claim” displays on the Labor tab. All labor values in the Processed column show zero and cannot be edited. Towing/roadside coverage caps o When the cap has been reached, OWL prevents additional reimbursement on Based On claims (with a B or C extension) and Supplemental claims; error messages vary depending on the claimed item(s) If the later claim requests reimbursement for towing only, a red error message, “Maximum amount paid in previous claims” displays at the top of the claim If the later claim requests reimbursement for more than just towing, a blue error message, “Maximum reimbursement paid for other charges” displays on the Other Charges tab Update 2: Bulk Parts Calculation The unit of measurement calculation was improved for claiming some bulk parts. OWL now defaults to the appropriate unit of measurement so that bulk parts ordered from a DTNA Parts Distribution Center (PDC) can be claimed in increments that match the amount used in a repair (e.g., 3 tie wraps out of a 100 tie wrap package or 6 ounces from a 40 gallon drum). WARRANTY INFORMATION LETTER Verify latest version online; access Warranty Information Letters at DTNAConnect > Warranty Lit > Warranty Letters. DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein. Warranty Information Letter Copyright © Daimler Trucks North America LLC. All rights reserved. No.: WI19-010 1 of 2 Daimler Trucks North America LLC is a Daimler company. Revised: 8/9/19 Daimler Trucks North America For questions, comments, or to submit an inquiry, go to: DTNAConnect > My Applications > WSC WARRANTY DEPARTMENT 6121 N Cutter Circle, Suite A Portland, Oregon 97217-4090 Update #3: SRT Entry On the Labor tab, the red error message that displays when an SRT is included within another SRT has been improved. The message now identifies the base SRT by number. Update #4: Product Type Addition Product type (i.e., axle, body, chassis, engine, transmission) has been added as a category in a couple areas: As a work queue search filter As a field when claims are printed or converted to a PDF file Update 5: Detroit Part Labels The label for returning Detroit powertrain components has been updated: New fields were added: claim type, time in service, distance, and cause code Field names and layout adjusted for spacing and clarity Bottom barcode removed to accommodate the new fields Update 6: Campaign Suspension The Joint Application Development (JAD) Committee contributed to improving campaign information. When a campaign is inactivated, in addition to the Suspended watermark, OWL displays the repair inactivation date. When the campaign is reactivated, the reactivation date displays. WARRANTY INFORMATION LETTER Verify latest version online; access Warranty Information Letters at DTNAConnect > Warranty Lit > Warranty Letters. DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein. Warranty Information Letter Copyright © Daimler Trucks North America LLC. All rights reserved. No.: WI19-010 2 of 2 Daimler Trucks North America LLC is a Daimler company. Revised: 8/9/19