14M02-S4

David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
August 26, 2019
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 14M02 - Supplement #4
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year
Focus Vehicles Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
REF :
Customer Satisfaction Program 14M02 - Supplement #3
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year
Focus Vehicles Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
REF :
Technical Service Bulletin (TSB) 16-0129 – DPS6 - No Start and/or Transmission
Engagement Loss of Power with DTCs U0100, U0101, U1013 and/or P0606
New! REASON FOR THIS SUPPLEMENT
Labor Allowances: An inspect-only labor allowance is now available in the event that the
Transmission Control Module is not the cause of loss of transmission engagement while driving, nostart, or lack of power.
Parts Requirements: The part number for the transmission control module has been updated.
PROGRAM TERMS
Ford is extending the warranty coverage on the DPS6 Automatic Transmission Control Module (TCM)
to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs
first. This extended warranty coverage will address intermittent symptoms of loss of transmission
engagement while driving, no-start, or a lack of power. If a vehicle has already exceeded either the
time or the mileage limits, this coverage will last through June 30, 2017. Coverage is automatically
transferred to subsequent owners.
NOTE: This program DOES NOT apply to vehicles that qualify for repairs under New Vehicle Limited
Warranty Powertrain coverage or Emissions Warranty coverage. Repairs for vehicles covered by
New Vehicle Limited Warranty or Emissions Warranty should be claimed following Warranty & Policy
Manual guidelines. Refer to TSB 16-0044 for repairs covered by the New Vehicle Limited Warranty or
Emissions Warranty.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant
Build Dates
Fiesta equipped with DPS6
Automatic Transmission
2011-2015
Cuautitlan
November 3, 2009
through June 30, 2015
Focus equipped with DPS6
Automatic Transmission
2012-2016
Michigan
August 1, 2010 through
November 5, 2015
Affected vehicles are identified in OASIS.
 Copyright 2019 Ford Motor Company
REASON FOR PROVIDING EXTENDED COVERAGE
Some of the affected vehicles may exhibit intermittent symptoms of loss of transmission engagement
while driving, no-start, or a lack of power. These symptoms are usually accompanied by a “Check
Engine” light illuminated on the instrument cluster. These concerns may be caused by electrical
circuit failures within the TCM. If the transmission is not serviced, these symptoms may become more
frequent and of longer duration.
SERVICE ACTION
If an affected vehicle exhibits intermittent symptoms of loss of transmission engagement while driving,
no-start, or a lack of power AND it is determined the TCM is the casual part, dealers are authorized to
replace the TCM under this program. This program coverage begins after the expiration of the New
Vehicle Limited Warranty Powertrain coverage and Emissions Warranty coverage. This service must
be performed at no charge to the vehicle owner.
NOTE: As of August 4, 2015, vehicles repaired under 14M02 do not require the completion of 15B22
(if open in OASIS). A claim to 14M02 will automatically close 15B22.
OWNER NOTIFICATION MAILING SCHEDULE
Owner notification began on February 21, 2015. Owners of Focus vehicles that were added to the
program population will be notified beginning the week of February 13, 2017. Dealers should repair
any affected vehicles that exhibit the covered condition whether or not the customer has received a
letter.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Attachment IV:
Dealer Q & A
Attachment V:
DPS6 Extended Warranty Program Coverage Summary
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2019 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 14M02 - Supplement #4
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
OASIS ACTIVATION
OASIS was activated on February 20, 2015. OASIS was activated for the additional vehicles added
to the population on February 7, 2017.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
SOLD VEHICLES
Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for
repairs.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty
and policy guidelines for related damage claims. No SSSC approval is required for these
vehicles:
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer
expires June 30, 2017.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter.
There is no expiration date for emergency repair refunds. Non-covered repairs, or those
judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with transmission control module
replacement due to loss of transmission engagement, no-start, or a lack of power.
 Copyright 2019 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 14M02 - Supplement #4
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
RENTAL VEHICLES
If a customer's vehicle requires the replacement of the transmission control module and it is
necessary to order parts, dealers are pre-approved for up to 1 day for a comparable rental
vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be
reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for
more than 1 rental day is required from the SSSC via the SSSC Web Contact Site.
CLAIMS PREPARATION AND SUBMISSION
Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
o DWE: refer to ACESII manual for claims preparation and submission information.
o OWS: when entering claims in DMS software, select claim type 31: Field Service Action.
The FSA number (14M02) is the sub code.
• Additional diagnostic time MT14M02D (up to 2.0 hours) may be claimed on the same repair line
that the FSA is claimed on (prior approval is not required).
o All Diagnostic Trouble Codes (DTCs) that are retrieved must be documented in the
Powertrain DTC fields on the diagnostic code entry screen in order to claim additional
diagnostic time.
• Additional labor and/or parts other than additional diagnostic time MT14M02D must be claimed
as related damage on a separate repair line from which the FSA is claimed.
• Submit refunds on a separate repair line.
- Program Code: 14M02
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
• Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
• PROGRAM TERMS: For vehicles that exhibit intermittent concerns of loss of transmission
engagement while driving, no-start, or a lack of power, this program extends the coverage of
the Transmission Control Module (TCM) to 10 years of service or 150,000 miles from the
warranty start date of the vehicle, whichever occurs first. If a vehicle has already exceeded
either the time or the mileage limits, this coverage will last through June 30, 2017.
• This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle
Limited Warranty or Emissions Warranty. Repairs for vehicles covered by New Vehicle
Limited Warranty or Emissions Warranty should be claimed following Warranty & Policy
Manual guidelines. Refer to TSB 16-0044 for additional details. If the vehicle is beyond
Powertrain Coverage of the New Vehicle Limited Warranty and Emissions Warranty but is
covered by an Extended Service Plan (ESP), claim repairs to this program (FSA 14M02)
instead of the ESP Plan.
NOTE: Some vehicles covered by 14M02 may also be eligible for coverage by 14M01 (DPS6
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension) and /or 15B22
(Transmission Control Module Reprogramming for Overt TCM Failure Warning). Always consult
OASIS to determine repairs and coverages that apply.
•
 Copyright 2019 Ford Motor Company
ATTACHMENT II
Page 1 of 1
Customer Satisfaction Program 14M02 - Supplement #4
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
New! LABOR ALLOWANCES
NOTE: This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle
Limited Warranty or Emissions Warranty. Repairs for vehicles covered by New Vehicle Limited
Warranty or Emissions Warranty should be claimed following Warranty & Policy Manual guidelines.
Refer to TSB 16-0044 for additional details.
Description
All vehicles – retrieve DTCs only; TCM replacement not
required
Focus Models - Replace Transmission Control Module
(includes time to retrieve DTCs) (Closes FSA 15B22 if open)
Fiesta Models - Replace Transmission Control Module
(includes time to retrieve DTCs) (Closes FSA 15B22 if open)
M-Time for additional diagnosis of Powertrain DTCs P0805,
P087A, P090B, P090C, P0901, P0902, P2831, P2832,
P2835, P2836, P2837, P285C, P285D, P285E, P2861 or
P2862, only where the TCM is the causal part (may only be
claimed with either 14M02B or 14M02C)
Labor Operation
Labor Time
14M02A
0.3 Hours
14M02B
1.0 Hours
14M02C
1.1 Hours
MT14M02D
Up to 2.0 Hours
New! PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number
Description
AE8Z-7Z369-F
Transmission Control Module (includes TCM seals)
Order Quantity
1
The DOR/COR number for this program is 50579.
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2019 Ford Motor Company
ATTACHMENT IV
Page 1 of 2
Customer Satisfaction Program 14M02 – Supplement #4
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
DEALER Q & A
Ford is initiating a customer satisfaction program to extend the warranty for the Transmission Control
Modules in certain 2011-2015 MY Ford Fiesta and 2012-2016 MY Focus vehicles equipped with the
PowerShift 6-speed (DPS6) automatic transmission. Some of the affected vehicles may exhibit
intermittent symptoms of loss of transmission engagement, no-start, or a lack of power. These
symptoms are usually accompanied by a “Check Engine” light illuminated on the instrument cluster.
These concerns may be caused by electrical circuit failures within the transmission control module.
This program extends the coverage of the Transmission Control Module to 10 years of service or
150,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle has
already exceeded either the time or mileage limits, this coverage will last through June 30, 2017.
Coverage is automatically transferred to subsequent owners. Customers who have previously paid for
this repair are eligible for reimbursement until June 30, 2017.
Q1.
A.
Are all Fiesta and Focus vehicles involved in this extended warranty coverage
program?
No, this extended warranty program only applies to vehicles equipped with the DPS6
PowerShift 6-Speed Automatic Transmission. Vehicles equipped with a manual transmission
are not included in this program.
Q2.
A.
What is the issue?
Some of the affected vehicles may exhibit intermittent symptoms of loss of transmission
engagement, no-start, or a lack of power. These symptoms are usually accompanied by a
Check Engine light illuminated on the instrument cluster.
Q3.
A.
What causes this issue?
These concerns may be caused by electrical circuit failures within the transmission control
module.
Q4.
A.
Can there be other causes for this issue?
Yes, intermittent symptoms of loss of transmission engagement, no start, lack of power, and
illumination of the check engine light may be caused by many concerns that are not related to
the transmission control module.
Q5.
Why are customers receiving an extended warranty?
A.
Customers are receiving a warranty extension for added peace of mind.
Q6.
If a vehicle exhibits these symptoms but diagnosis indicates that it is not caused by the
transmission control module, is the repair covered?
No. There can be many causes for the symptoms that are described. If diagnosis indicates
that the transmission control module is not the causal component, diagnosis and repairs are
not covered under this program.
A.
 Copyright 2019 Ford Motor Company
ATTACHMENT IV
Page 2 of 2
Customer Satisfaction Program 14M02 – Supplement #4
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
Q7.
A.
Is this issue related to the existing extended warranty coverage program 14M01 for
leaking transmission input shaft seals that was released last year?
No. While many vehicles are included in both programs, the components covered in each are
unrelated. This extended warranty program and 14M01 are designed to ensure peace of mind
and customer satisfaction related to the transmission control module, software calibration,
clutch, and potentially leaking transmission input shaft seals.
Q8.
A.
Will this action fix the complaint many customers are having about shift quality?
While the transmission can have a unique feel compared to a traditional automatic, it offers
customers both fuel efficiency and performance benefits. This extended warranty program and
14M01 are designed to ensure peace of mind and customer satisfaction related to the
transmission control module, software calibration, clutch, and potentially leaking transmission
input shaft seals. They are not designed to address the potentially unique shift feel of the
PowerShift Transmission.
Q9.
A.
How confident are you that this repair will resolve this issue?
We expect the repair will address this issue. If our customers experience additional symptoms
related to this Transmission Control Module issue, the extended warranty will cover them for
10 years or 150,000 miles.
Q10.
A.
Are vehicles currently in production affected?
Fiesta vehicles produced on or before June 30, 2015 and Focus vehicles produced on or
before November 5, 2015 are included in this program. Ford has made updates to modules in
vehicles currently being produced, and will continue to monitor warranty data.
 Copyright 2019 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 5
CUSTOMER SATISFACTION PROGRAM 14M02-S4
CERTAIN 2011 THROUGH 2015 MODEL YEAR FIESTA AND 2012 THROUGH
2016 MODEL YEAR FOCUS VEHICLES EQUIPPED WITH A DPS6 AUTOMATIC
TRANSMISSION — TRANSMISSION CONTROL MODULE EXTENDED WARRANTY
COVERAGE
OVERVIEW
Some of the affected vehicles may exhibit intermittent symptoms of loss of transmission engagement
while driving, no-start, or a lack of power. These symptoms are usually accompanied by a “Check Engine”
light illuminated on the instrument cluster. These concerns may be caused by electrical circuit failures
within the transmission control module.
If an affected vehicle exhibits intermittent symptoms of loss of transmission engagement while driving,
no-start, or a lack of power AND it is determined the TCM is the casual part, dealers are authorized to
replace the TCM under this program providing the vehicle is no longer eligible for repair under the New
Vehicle Limited Warranty Powertrain coverage or Emissions Warranty coverage. This service must be
performed at no charge to the vehicle owner.
NOTE: This program extends the coverage of the TCM to 10 years of service or 150,000 miles from 		
the warranty start date of the vehicle, whichever occurs first. Coverage is automatically 			
		 transferred to subsequent owners.
NOTE: This program DOES NOT apply to vehicles that qualify for repairs under New Vehicle Limited 		
		 Warranty Powertrain coverage or Emissions Warranty coverage.
NOTE: As of August 4, 2015, vehicles repaired under 14M02 do not require the completion of 15B22 		
		 (if open in OASIS). If both programs are open and 14M02 is performed, only claim 14M02.		
A claim to 14M02 will automatically close 15B22.
REASON FOR THIS SUPPLEMENT
Labor Allowances: An inspect-only labor allowance is now available in the event that the Transmission
Control Module is not the cause of loss of transmission engagement while driving, no-start, or lack of
power.
Parts Requirements: The part number for the transmission control module has been updated.
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2019
ATTACHMENT III
PAGE 2 OF 5
CUSTOMER SATISFACTION PROGRAM 14M02-S4
SERVICE PROCEDURE
TCM Diagnosis
NOTE: A failing or failed TCM will exhibit at least one of the TCM Customer Symptoms AND may exhibit 		
		 one of the Diagnostic Trouble Codes (DTCs) listed below:
TCM Customer Symptom(s)
•
•
•
•
•
•
Intermittent no-start
Intermittent vehicle loss of power
Intermittent loss of transmission engagement while driving
Message in the message center flashes "Hill Start Assist Not Available"
Message in the message center indicates "Parking Aid Malfunction/Service Required"
Transmission gear selector "PRNDL/S" indicator on the instrument cluster blinks or flashes
Diagnostic Trouble Code(s)
•
•
•
•
P0606 - TCM Internal Failure
U0100 - Lost Communication With ECM/PCM
U0101 - Lost Communication With TCM
U1013 - Invalid Internal Control Module Monitoring Data Received From TCM
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2019
ATTACHMENT III
PAGE 3 OF 5
CUSTOMER SATISFACTION PROGRAM 14M02-S4
Diagnostic Procedure
NOTE: If diagnosis determines the TCM is not the cause of the concern, only the cost of diagnostic time 		
		 to retrieve DTCs will be covered by this extended coverage program. The customer should be 		
		 notified of this before proceeding.
Review the TCM
Customer Symptom list.
Does one of the symptoms
match the customer concern?
No
Concern is not related to
or covered by this program.
Yes
Connect IDS and retrieve DTCs
Is a DTC P0606, U0100, U0101 or
U1013 retrieved?
No
Were any of the following
DTC's retrieved? P0805, P087A,
P090B, P090C, P0901, P0902,
P2831, P2832, P2835, P2836, P2837,
P285C, P285D, P285E,
P2861 or P2862.
No
Concern is not related to
or covered by this program.
Yes
Perform diagnosis for DTCs retrieved using
"MT" (actual) time, as directed using the
Workshop Manual (WSM) and/or PCED
Manual. Did WSM and or PCED Manual
diagnosis direct replacement of the TCM?
No
Yes
Replace the TCM.
Please follow WSM Section 307-01.
Notes:
- Document all DTC’s retrieved on the Repair Order.
- Download TCM information to IDS using Programmable Module Installation (PMI)
routine before TCM removal.
- Replace the TCM
- Upload the TCM info to the TCM using the PMI routine.
- Perform PCM/TCM Reprogramming procedures using IDS release 114.04 or higher.
- Perform TCM adaptive learning as directed in WSM Section 307-01.
- Clear all DTC’s after reprogramming.
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2019
Concern is not related to
or covered by this program.
ATTACHMENT III
PAGE 4 OF 5
CUSTOMER SATISFACTION PROGRAM 14M02-S4
Module Reprogramming - General Information
NOTE: Reprogram appropriate vehicle modules and clear all Diagnostic Trouble Codes (DTCs) after 		
		 programming. For DTCs generated after reprogramming, follow normal diagnostic service 		
		procedures.
1. Connect a battery charger to the 12V battery.
							
2. Perform reprogramming using IDS release 96.03 or higher.
NOTE: Calibration files may also be obtained at www.motorcraftservice.com.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
3. Disconnect the battery charger from the 12V battery, once reprogramming has completed.
Important Information for Module Programming
														
NOTE: When programming or reprogramming a module, use the following basic checks to ensure
programming completes without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and 			
connect IDS/scan tool to a power source.
• Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool
connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,
etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.					
• Create all sessions Key On Engine Off (KOEO). Starting the vehicle before creating a session will
cause errors within the programming inhale process.
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2019
ATTACHMENT III
PAGE 5 OF 5
CUSTOMER SATISFACTION PROGRAM 14M02-S4
Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during Module
Reprogramming (MR) or Programmable Module Installation (PMI).
b. Disconnect the VCM from the Data Link Connector (DLC) and the IDS.
c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should
appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.
		
d. Locate the ORIGINAL vehicle session when programming failed. This should be the last session used
in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the ''Recycle Bin'' icon at the 		
		 lower right of the previous session screen. This loads any deleted sessions and allows you to 		
		 look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and select
the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2019